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Capital OneCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud operations management, including the investigation and resolution of complex fraud cases and the execution of compliance workflows. Proficient in process management and operational response to high-risk transactions.
Highest-signal resume keywords
Fraud Operations ManagementProcess ManagementData AnalysisCompliance WorkflowsChargeback Response Improvement
About the role
Key responsibilities & impact- Investigate and resolve complex fraud escalations, high-risk transactions, and account anomalies
- Handle large-scale fraud incidents, including impact analysis and operational response
- Execute privacy and compliance workflows, including customer data deletion requests
- Improve chargeback response templates to maximize dispute win rates and recover revenue
- Facilitate monthly business reviews for outsourced fraud operations agents
- Review and update agent Standard Operating Procedures (SOPs)
- Partner with internal data and risk teams to map transaction data across systems
- Use fraud review insights to identify data gaps and inform platform strategy
- Transition procedures from external fraud alerts to native in-house fraud signals
- Identify opportunities to automate manual fraud reviews and chargeback representments
- Support operational aspects of technology migrations into the enterprise risk stack
- Expand into payment routing, virtual card health, and ledger reconciliation as capacity and business needs allow
Requirements
What you’ll need- High School Diploma
- At least 1 year of experience in business operations, fraud ops management, or customer support
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position
- Preferred: 2+ years of experience in business operations, fraud ops management, or customer support
- Preferred: 1+ year of experience in process management
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud InvestigationImpact AnalysisOperational ResponseData Deletion RequestsChargeback RepresentmentsStandard Operating Procedures (SOPs)Automation of Fraud ReviewsPayment RoutingLedger Reconciliation
Certifications & Qualifications
High School Diploma
Industry Keywords
Fraud EscalationsHigh-Risk TransactionsCustomer SupportBusiness OperationsOutsourced Fraud Operations