Careers at Crown

General

• Clean factory lunchrooms and restrooms
• Empty shop waste containers
• Use manual and automatic floor scrubbing equipment
• Run trash compactor
• Help with company snow removal
• Use ladders to clean light fixtures and vents

Shop Services, Part Time

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Provide local field service for customer material-handling equipment

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job

Account Manager

• Maximize sales of lift trucks, Crown Insite products, and warehouse products within a specified territory
• Develop existing accounts and seek new business
• Analyze opportunities, identify key personnel, and develop strong business relationships
• Consult and problem solve to enhance the Company’s position in existing and target accounts
• Develop a territory management plan to maximize time with customers
• Develop sales strategies, proposals, and forecasts
• Conduct product demonstrations and sales presentations
• Use online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Participate in initial and ongoing training programs locally and at the New Bremen, Ohio corporate headquarters

Account Representative

Customer Support

• Process incoming calls from Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Customer Care Representative

Sales

• Participate in lead generation
• Make sales calls to qualify prospects
• Prepare proposals and conduct follow-up
• Possibly close sales
• Participate in telemarketing efforts
• Track and follow up on sales leads and inquiries
• Assist related departments such as rental, allied, and accounts receivable as needed
• Participate in training activities

Sales Intern

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Technician

• Troubleshoot, diagnose and repair industrial batteries and chargers
• Perform assigned planned maintenance on customer industrial batteries and chargers
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Provide field service support for customers

Battery and Charger Technician

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Provide field service to customers using a company vehicle

• Process orders for rental and used equipment
• Schedule deliveries and process invoices
• Approve and code vendor invoices for payment
• Order equipment, batteries, and chargers as required for the rental fleet
• Collaborate with management to monitor rental equipment and used truck inventories, including buying and selling assets

Rental Coordinator

• Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule
• Train, motivate, and monitor Field Service Technicians, including at customer locations
• Inspect repairs and scheduled maintenance
• Ensure safety practices
• Review paperwork and timecards
• Confer with customers and communicate issues to branch management
• Maintain good customer relations
• Travel to customer locations to troubleshoot, diagnose, and repair lift trucks
• Perform operator training or train-the-trainer sessions at customer locations
• Pick up parts and replenish van inventory
• Perform minor repairs and service to the van
• Complete necessary paperwork

Field Service Lead Technician – Mechanic

• Sell select products in a geographical territory and/or assigned accounts
• Work in a team approach and assist other sales positions with territory management and communication
• Participate in corporate and local campaigns
• Make sales calls in person and over the telephone to qualify prospects
• Generate leads
• Gather information and track and follow up on leads and inquiries
• Participate in local and field training activities, and occasionally at the New Bremen, Ohio corporate headquarters
• Collaborate with various departments within the branch

Sales Representative

• Sell select products in a geographical territory and/or assigned accounts
• Assist other sales positions with territory management and communication
• Participate in corporate and local campaigns
• Make sales calls in person and over the telephone to qualify prospects
• Generate leads
• Gather information and track and follow up on leads and inquiries
• Participate in local, field, and occasional corporate headquarters training
• Collaborate with various departments within the branch