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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving technical issues in a multi-customer NOC environment, with a strong focus on networking, security, and cloud technologies. Proficient in ITIL practices and capable of administering network devices and systems while collaborating effectively with internal and external teams.
Highest-signal resume keywords
Troubleshooting Technical IssuesNetwork AdministrationITIL PracticesTicketing And Monitoring SystemsBilingual English And French
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage
- Work with ticketing and monitoring systems
- Provide technical support for networking, security, virtualization, patching, servers and storage, and public cloud
- Collaborate with internal and external teams
- Respond to alerts and take action or escalate as required
- Coordinate with vendors to troubleshoot, repair, or replace hardware
- Work 12-hour shifts on a rotating schedule covering 24/7 operations
- Follow ITIL practices for incident, problem, and change management
- Administer network devices, security appliances, servers, storage, hypervisors, and cloud environments
- Document and update technical procedures, administrative processes, and the configuration management database
- Patch customer environments
Requirements
What you’ll need- Experience with ticketing and monitoring systems
- Understanding of Windows, Linux, networking, storage, and basic security technology
- Ability to complete security clearances
- Technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (e.g. CCNA, MCT)
- Ability to work in a 12-hour rotating shift environment
- Bilingual English and French (nice-to-have)
Benefits
Comp & perks- Market-competitive total rewards packages
- Salaries based on a 40-hour workweek
- Paid on a bi-weekly payroll schedule
- Equitable and transparent compensation
- Collaborative environment
- Supported professional growth
- Equal opportunity employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NetworkingSecurity TechnologyVirtualizationPatchingServersStoragePublic CloudWindowsLinuxTechnical Documentation
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
Ticketing SystemsMonitoring SystemsConfiguration Management DatabaseNetwork DevicesSecurity AppliancesHypervisors
Certifications & Qualifications
CCNAMCT
Industry Keywords
NOC Environment24/7 OperationsIncident ManagementProblem ManagementChange Management