General

• Lead the design, implementation, and continuous improvement of the Quality Management System (QMS)
• Promote the integration of quality processes throughout the company’s value chain
• Serve as a technical reference and champion of the quality culture
• Develop and disseminate practices, methodologies, standards, and tools for business areas
• Identify improvement opportunities and propose actions to prevent issues, standardize and simplify processes, and increase control effectiveness
• Develop and monitor quality indicators
• Lead strategic projects related to the maturity of the Quality Management System
• Provide consulting support to Product, Commercial, Sourcing, Supply Chain, Customer Relationship Center (CRC), and other partner areas
• Ensure the maintenance, updating, and proper application of internal quality procedures, policies, standards, and requirements
• Lead internal and external audits and monitor the effectiveness of action plans
• Promote training for internal teams and suppliers
• Support the development of the supplier chain in implementing quality requirements, controls, and best practices
• Conduct root cause analyses, develop action plans, and lead foundational projects to address deviations and recurring issues
• Benchmark processes, technologies, and management models
• Lead and develop the team, fostering learning, collaboration, and high performance

Quality Coordinator

Accountant

• Ensure monthly that expenses are allocated correctly, recording provisions when necessary
• Participate in the monthly, quarterly, and annual closing processes, ensuring that all transactions are recorded accurately within established deadlines
• Analyze and reconcile general ledger accounts, ensuring the accuracy and integrity of financial data
• Support the team in the development and implementation of projects
• Liaise with external auditors
• Analyze and implement improvements to accounting controls
• Support the preparation of the group companies’ financial statements in accordance with Brazilian accounting standards and legislation for submission to external audit

Accountant – Junior

• Review and analyze tax documents, ensuring the proper application of current legislation
• Calculate indirect taxes and ensure their accurate payment (ICMS, ICMS-ST, IPI, DIFAL, Advance Tax, etc.)
• Prepare and submit applicable ancillary tax obligations related to state taxes (DAM, DAPI, DEVEC, DIEF, DIME, DIPAM, GIA, GIAM, GIM, EFD ICMS/IPI, etc.)
• Support the preparation of tax reports and statements for management
• Monitor changes in tax legislation
• Participate in the analysis of tax processes to identify tax optimization opportunities
• Provide support to other business areas on projects
• Collaborate with the team on internal and external tax audits
• Maintain the control and organization of tax files and documents

Junior Tax Analyst – ICMS/IPI

Financial Planning and Analysis

• Plan, implement, and monitor results-oriented collections initiatives, ensuring the continuous improvement of processes with a focus on cost optimization and operational efficiency
• Analyze Digital Collections KPIs
• Configure rules in the Collections CRM
• Create communication templates for each collections channel
• Define the customer journey by segment and channel
• Ensure targets and deadlines are met
• Monitor KPIs and prepare management reports
• Design and implement a digital collections strategy ladder
• Maximize collections performance
• Create a digital collections decision tree
• Monitor and analyze results
• Design collections tests and pilots
• Adjust the collections strategy flow and approve settlement negotiations

Senior Collections Analyst – Financial Products

Customer Success Manager

• Plan CRM campaigns and initiatives aligned with business objectives and the commercial calendar.
• Develop relationship strategies that address different stages of the customer journey.
• Identify communication, engagement, and conversion opportunities based on customer data and behavior.
• Create action plans and strategic recommendations based on campaign results and observed trends.
• Develop, implement, and optimize customer relationship journeys.
• Manage multichannel campaigns across email, push notifications, and WhatsApp.
• Define customer segments and business rules to increase communication relevance.
• Ensure campaign consistency and alignment with the brand strategy.
• Define and track KPIs for campaigns, journeys, and CRM initiatives.
• Conduct performance analyses using engagement, conversion, retention, repeat purchase, and incremental revenue metrics.
• Prepare periodic executive reports.
• Translate data into insights and strategic recommendations.
• Identify opportunities for improvement, risks, and customer behavior trends.
• Present results, learnings, and recommendations to stakeholders and leadership.
• Plan and execute A/B tests and experiments.
• Develop data-driven personalization strategies based on customer segmentation.
• Monitor results and implement continuous improvements.
• Conduct post-campaign analyses.
• Serve as the primary CRM point of contact for the Marketing, Commercial, E-commerce, and C&A Pay CRM teams.
• Coordinate alignment, timelines, and deliverables with agencies and partners.
• Lead strategic presentations and follow-up meetings.
• Ensure CRM initiatives are aligned with business priorities.
• Define segmentation, customer relationship programs, campaign strategies, tests, and hypotheses.
• Prioritize initiatives and action plans.
• Recommend improvements and future plans based on analyses, reports, and insights.
• Approve campaigns and communications within the authority defined by leadership.
• Prioritize requests with partner teams and manage operational relationships with agencies and vendors.

Senior CRM Analyst – Planning

• Plan and execute CRM strategies for Digital/E-commerce
• Connect the commercial calendar and business priorities with customer relationship channels
• Translate campaigns, commercial opportunities, and Digital targets into CRM communication plans
• Define audiences, segments, channels, frequency, and campaign calendars
• Plan and organize the Digital commercial campaign calendar for email, push notifications, and WhatsApp
• Translate Marketing, Commercial, and E-commerce strategies and priorities into CRM initiatives
• Prepare communication briefs for agencies
• Review and approve email marketing, push notification, and other CRM communications
• Propose customer segmentation and database engagement strategies
• Support channel definition and prioritization
• Monitor sends and activations, ensuring calendar adherence and timely delivery
• Track Digital and CRM campaign KPIs, targets, and results
• Identify learnings and opportunities for new initiatives
• Identify CRM opportunities based on customer behavior, the commercial calendar, and E-commerce needs
• Reprioritize requests and quickly adapt plans
• Serve as the liaison among Commercial, E-commerce/Digital, Analytics, Creative, Tech, and agency teams

CRM Analyst (Mid-Level) – Digital

Business Analyst

• Lead qualitative and quantitative research projects, from developing the brief through presenting the results
• Partner with internal stakeholders to develop briefs, hypotheses, and methodological designs aligned with project objectives
• Serve as the focal point for managing research agencies and suppliers, ensuring methodological alignment, fieldwork quality, timelines, and deliverables
• Develop and oversee research projects, including the compilation and integration of primary and secondary data
• Monitor recruitment, fieldwork, analysis, and final project deliverables, ensuring methodological consistency and the quality of results
• Conduct ongoing monitoring of customers’ behavior and perceptions, identifying trends, opportunities, and relevant signals for the business
• Develop analyses of consumer behavior, the market, competitors, and fashion retail trends
• Support the monitoring of key retail dates through pre-event, in-event, and post-event studies, integrating proprietary research, market data, and desk research
• Produce executive materials and presentations with clear recommendations to support decision-making
• Contribute to the continuous improvement of the Consumer Insights team’s practices, methodologies, and processes

Senior Consumer Insights Analyst

Manager

• Lead the strategy, governance, architecture, and operations of Identity and Access Management (IAM)
• Ensure that employees, third parties, non-human accounts, and privileged accounts have appropriate access to corporate resources
• Define and evolve the enterprise strategy for IAM, PAM, CIEM, and Access Governance
• Lead multidisciplinary teams responsible for IGA, PAM, CIAM, CIEM, Governance, IAM Architecture, and IAM Operations
• Ensure the execution of identity lifecycle processes (Joiner, Mover, and Leaver)
• Establish risk-based access controls, segregation of duties, and least privilege
• Lead Access Review, access certification, and regulatory compliance programs
• Manage platforms such as SailPoint, Segura, Ping, and HashiCorp
• Lead automation, digital transformation, and continuous improvement initiatives for IAM services
• Ensure the governance of privileged accounts and non-human identities (NHIs)
• Serve as the primary IAM point of contact for audits, regulatory bodies, and cybersecurity requirements
• Define metrics, targets, and plans to advance identity security maturity
• Manage vendors, contracts, budgets, and the department’s strategic roadmap
• Support executive leadership in decisions regarding access and identity risks
• Reduce the risks associated with inappropriate access and excessive privileges
• Increase provisioning and deprovisioning automation
• Enhance compliance and audit readiness
• Strengthen the security of privileged accounts and digital identities
• Continuously improve user experience and operational efficiency
• Advance the organization’s maturity in Identity Security

Identity and Access Management Manager – IAM

Human Resources

• Support third-shift employees and managers by answering questions and providing guidance on HR processes, policies, and procedures
• Handle Personnel Administration and Payroll Administration activities, including timekeeping, working hours, time banks, vacation, benefits, leave of absence, onboarding, employee changes, and offboarding
• Monitor and resolve timekeeping issues, ensuring data accuracy for payroll processing
• Assist employees with questions about payroll, benefits, deductions, payments, and other HR processes
• Support hiring and onboarding processes for new third-shift employees
• Monitor employee changes, schedule changes, transfers, and administrative requests
• Advise managers on HR procedures and policies
• Serve as the HR point of contact for the third shift, referring matters to other departments as needed
• Identify deviations, inconsistencies, and opportunities to improve HR administrative processes
• Organize and update employee records, documents, and information
• Support communication, onboarding, engagement, and other HR initiatives for the shift
• Partner with operations leaders, HR, Payroll, Benefits, Occupational Health, and support functions
• Ensure processes are carried out in accordance with internal policies, labor legislation, and company procedures

CEA