Cencora

Strategy

• Develop innovative customer pricing models integrating customer goals with Cencora’s strategic vision
• Lead internal deal reviews with Finance and Sales leaders, presenting opportunities, deal structures, and profitability drivers, including risks and opportunities
• Liaise with cross-functional teams to gather customer-specific and deal-specific information
• Analyze customer purchasing trends to provide internal guidance on product pricing and margin initiatives
• Provide ongoing financial support for executed deals to drive margin and organizational goals
• Perform post-deal profitability reviews of recently signed customer accounts
• Generate ad hoc analysis reports
• Perform related duties as assigned

Commercial Finance Strategy Analyst

Pricing Analyst

• Manage a portfolio of generic pharmaceutical products
• Analyze generic market trends to support Cencora’s formulary generics business strategy
• Conduct margin analysis, analyze competitive data, and provide insights on recommended actions
• Conduct in-depth item-level pricing analysis for formulary generics contracts
• Analyze monthly industry trends and recommend customer- and product-level pricing actions
• Report on plan and finance goals and assess profitability impact
• Conduct and analyze customer price comparisons using standardized reporting tools
• Prepare presentations using multiple data sources
• Generate month-end, ad hoc, rebate, and administration reports using multiple systems and consolidated data
• Document processes and procedures related to primary duties
• Conduct, interpret, and report leakage analysis at customer, chain, and channel levels
• Support Finance and Commercial teams through prospective customer evaluations and strategic pricing analyses
• Perform related duties as assigned

General

• Serve as the primary point of contact for ambulatory pharmacy access and affordability services
• Provide liaison services for patients requiring high-cost retail prescription and infusion therapies
• Process prior authorizations, identify and secure patient assistance, and route prescriptions to the appropriate pharmacy
• Coordinate communication between patients, providers, staff, pharmacies, and payers
• Provide subject matter expertise in retail pharmacy prescription and infusion therapy access and processing
• Identify process improvement opportunities to improve patient access and prescription internalization
• Maintain communication with stakeholders and documentation in electronic health records, pharmacy dispensing systems, and other systems
• Educate providers, clinic staff, and patients on prescription fulfillment through the client health system pharmacy
• Coordinate prescription delivery to patients with the internal client pharmacy
• Track activities and report KPIs to support continuous quality improvement and program performance assessment
• Participate in client and clinic meetings, contributing content and leading discussions on prescription access
• Support clinics during operating hours and work extended hours when needed
• Provide backup coverage for clients and patients
• Work in assigned clinics and from an approved remote location as client needs dictate
• Perform other related duties as assigned

Patient Services Liaison

Technician

• Build trust and influence with customers while maintaining customer relationships
• Perform preventative maintenance, onsite and remote service, and support for Micro Weigh Systems and other technologies
• Optimize customer benefits from systems and solutions
• Troubleshoot and solve problems
• Install parts and perform electrical work, plumbing, welding, and fabrication
• Transport and deliver equipment to customer sites
• Maintain, modify, and adjust feed additive and ration/diet dosages through Micro Weigh System software based on nutritionist or veterinarian specifications
• Perform standard operational tests under protocol guidelines using standardized checklists
• Maintain and update FDA files for customers
• Train customers on FDA files, equipment operation, inventory control procedures, FDA guidelines, new products, and programs
• Provide continual education to customer management teams
• Cover emergency service calls and participate in holiday and weekend coverage rotation
• Perform other job-related duties as assigned

Technician – MWS Service

Solutions Engineer

• Own the target architecture and technical roadmap for an enterprise identity lifecycle management platform built around SailPoint Identity Security Cloud (ISC)
• Design connections between SailPoint ISC, external platforms, enterprise applications, authoritative sources, and downstream identity and access services
• Define scalable patterns for identity data ingestion, connectivity, normalization, governance, access, and reuse
• Guide development of an identity data lake and broader identity data fabric supporting analytics and experience-layer capabilities
• Partner with data and engineering teams to use enterprise platforms including Databricks and Lina for identity data, analytics, and solution delivery
• Architect user experiences translating identity data and workflows into efficient interactions for employees, approvers, administrators, and other stakeholders
• Shape identity-focused agentic AI use cases, including assistants that understand user context, identify requested application access, initiate access requests, and route approvals
• Evaluate build-versus-buy decisions for identity and AI capabilities
• Create architecture standards, reusable integration patterns, reference designs, and decision documentation
• Provide technical leadership across identity, access, data, connected systems, analytics, automation, and user experience domains
• Collaborate with security, IAM, data, engineering, application, and business partners
• Communicate complex architecture decisions to technical and nontechnical stakeholders and influence implementation across multiple teams

Principal Architect, Solution Architecture

Bilingual

• Provide support to patients and health care providers regarding Patient Support services, specific diseases, and therapies
• Assist patients and caregivers with assessments related to Patient Support services
• Liaise between patients, families, and health care providers regarding medication access
• Address program, disease-state, and product-related inquiries using provided materials
• Offer continuous support to promote patient adherence
• Refer patients to healthcare providers for clinical questions beyond program materials
• Document patient information and interactions in electronic patient records
• Conduct ongoing file reviews and updates
• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
• Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
• Coordinate and track patient services according to KPIs to expedite therapy access
• Participate in specialized therapy training sessions
• Attend pharmaceutical meetings, patient meetings, and conferences; work with patient associations and advocacy groups
• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution
• Maintain clear communication with the manager, team, and client regarding patient cases
• Assist in training new Nurse Case Managers
• Provide feedback on protocols, databases, processes, and inter-departmental processes
• Report adverse events and severe adverse events according to program procedures
• Perform other assigned duties; may be required to work standby/on call

Infirmière Gestionnaire de Cas Bilingue – Bilingual Nurse Case Manager

Administration

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program
• Processes copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaises with Program managers to ensure copayment KPIs are met
• Liaises with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaises with the third-party payment administrator to ensure accurate electronic payment processing
• Establishes and maintains office files, makes appointments, and arranges meeting rooms as required
• Compiles information from various sources and uses it to generate reports
• Audits and maintains reports specific to the business location by checking for errors, inconsistencies, or discrepancies; makes corrections and notifies appropriate personnel
• Updates and maintains pertinent business information via computer or department files
• Assists with scheduled and unscheduled departmental projects
• Drafts and types correspondence and/or presentations for internal and external contacts
• Manages multiple projects for many departments within a business segment or across multiple business segments as required
• Interacts with inter-departmental associates and management to resolve workload issues
• Maintains and promotes positive and professional working relationships with associates and management
• Complies with applicable policies, procedures, safety rules, and regulations
• Reports all Adverse Events to assigned units/departments
• Performs related duties as assigned

Adjoint(e) administratif(ve) de co-paiement – Administration & Co-Pay Assistant

Caseworker

• Identify reimbursement coverage options and investigate financial options for uninsured patients
• Coach and mentor existing team members
• Manage a larger patient caseload than caseworker counterparts
• Act as a reimbursement expert for the assigned caseload territory
• Assist caseworkers with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests
• Participate in special projects assigned by the Program Manager
• Provide daily support to Associate Program Managers
• Assist management with reports and program-related tasks
• Develop program protocols and standard operating procedures for the Caseworker role
• Lead training of new caseworkers, including shadowing and call monitoring
• Interact with insurance companies, physician offices, and healthcare professionals
• Assist patients with clinic and pharmacy selections and schedule appointments
• Generate drug orders and fax required information to pharmacies and related parties
• Provide telephone support for patients, healthcare professionals, and funding bodies
• Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
• Implement pharmaceutical and biotechnology market research initiatives
• Make outbound calls as part of patient programs
• Document activities in program-specific databases
• Attend refresher and specialized training courses
• Communicate case-management updates during absences
• Report adverse events to assigned units/departments
• Perform other duties as required

Senior Caseworker

Outside Sales

• Manage standard channel partner portfolios to execute joint business plans and achieve assigned revenue targets
• Evaluate partner sales forecasts and pipeline data to anticipate market demand and resolve potential supply disruptions
• Train indirect sales agents on updated product features and competitive positioning
• Coordinate co-branded marketing initiatives and regional promotional events to generate sustainable lead volume for partner networks
• Analyze commercial contracts and pricing structures to recommend adjustments that incentivize partner performance and market expansion
• Resolve operational escalations from distribution partners regarding order fulfillment and standard service inquiries

Field Sales Specialist

Artificial Intelligence

• Assist with AI enablement programs and maturation of the enterprise AI measurement framework
• Measure AI adoption, engagement, proficiency, responsible use, value realization, and ROI across multiple AI tools and platforms
• Define structured, reusable ways to measure AI adoption and value across the enterprise
• Establish standard metric definitions and value hypotheses
• Work directly with data, dashboard tools, KPI logic, reports, and visual storytelling
• Turn complex metrics into clear narratives for senior leaders
• Explain analytical methods to practitioners and technical teams
• Drive alignment across business units, IT, governance, privacy, HR, and engineering without formal authority
• Distinguish usage metrics from business outcomes and assess direct, estimated, or proxy value
• Measure proficiency, behavior change, and digital transformation outcomes
• Support privacy-safe reporting, responsible-use metrics, and governance collaboration
• Define common KPI standards across business units
• Build dashboards, scorecards, and reports showing adoption, usage trends, and business value
• Analyze trends and gaps to recommend enablement, governance, and investment actions
• Partner with matrixed stakeholders to define success measures for AI initiatives
• Develop ROI and value methods linked to time saved, throughput, quality gains, reduced errors, avoided risk, and cost savings
• Maintain an enterprise view across multiple tools and use cases

AI Enablement Engineer

• Assist reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows
• Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression
• Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes
• Maintain accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control
• Monitor reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity
• Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution
• Contribute to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services

Nurse

• Administer IM, SC, and IV medications in home or specialty clinic settings
• Support and monitor IV infusion treatments in clinic and/or homecare settings
• Monitor post-injection and infusion treatments; chart and report activities according to protocols and nursing documentation standards
• Provide patient education individually or in groups
• Report adverse events, serious adverse events, and product complaints according to training and policies
• Coordinate with patients, case managers, physicians, scheduling, and other departments regarding appointments, treatments, and information
• Perform monthly clinic audits, supply ordering, and other assigned administrative duties
• Participate in team web-based meetings and training sessions
• Participate in specialized client-related training
• Consult with physicians and pharmaceutical and biotechnology clients regarding education and product-specific program implementation
• Travel within the designated IBU and surrounding IBUs
• Follow nursing, clinic, health and safety, and company procedures
• Complete ongoing and annual education training
• Maintain professional nursing standards and perform related duties as required

Field & Infusion Nurse, RPN/LPN

• Assess relevant patient history, clinical observations, and treatment-related information to support treatment readiness and safe care delivery
• Verify prescribed therapies, treatment parameters, and required clinical information prior to care delivery
• Respond to patient needs, treatment reactions, and changes in condition during and after therapy
• Record assessments, treatment activities, patient responses, and clinical observations
• Document patient education, care updates, and follow-up actions
• Coordinate appointments, treatment milestones, and care activities with caregivers and healthcare stakeholders
• Apply nursing standards, clinical protocols, and documentation requirements

Lead Registered Nurse, Nursing

• Administer medications in patients’ homes, specialty clinics, and Physician Partnership clinic settings
• Assess and monitor patients before and after injection and infusion treatments in accordance with program protocols
• Complete documentation in accordance with policies, procedures, College of Nurses requirements, and Innomar ISO accreditation standards
• Provide patient and caregiver education based on product monographs and program protocols
• Report adverse events, serious adverse events, and product complaints
• Maintain reliable availability to meet IBU, nursing, and clinic performance needs
• Coordinate with case managers, physicians, pharmacy, scheduling, and other departments to schedule appointments and treatments
• Communicate with patients and caregivers to arrange appointments and medication delivery
• Participate in web-based team meetings, training sessions, and specialized client-related training
• Adhere to professional nursing standards and Innomar policies
• Collaborate with multidisciplinary healthcare teams and provide oversight and delegation to RPN/LPN staff
• Travel within the designated IBU and surrounding IBUs as required
• Follow nursing, clinic, health, and safety standard operating procedures
• Complete ongoing and annual education and training
• May be required to be on standby or on call
• Perform other related duties as required

Field & Infusion Nurse

• Administer medications in patients’ homes, specialty clinics, and Physician Partnership clinic settings
• Assess and monitor pre- and post-injection/infusion treatments according to program protocols
• Complete required documentation according to policies, procedures, College of Nurses requirements, and Innomar ISO standards
• Provide patient and caregiver education based on product monographs and program protocols
• Report adverse events, serious adverse events, and product complaints
• Provide reliable availability to meet nursing and clinic operational needs and performance indicators
• Coordinate with case managers, physicians, pharmacy, scheduling, patients, caregivers, and other departments regarding appointments, treatments, and drug delivery
• Participate in web-based team meetings, training sessions, and specialized client-related training
• Adhere to professional nursing standards and Innomar policies
• Work within multidisciplinary healthcare teams and provide oversight and delegation to RPN/LPN staff as authorized
• Travel within the designated IBU and surrounding IBUs
• Follow nursing, clinic, health and safety standard operating procedures and work instructions
• Complete ongoing and annual education training
• May be required to be on standby/on call
• Perform other related duties as required