Cencora

Technical Product Manager

• Develop and maintain a product roadmap supporting enterprise transformation initiatives and measurable business value
• Support governance and investment decisions for platform capabilities, integrations, data management, process standardization, and technology enhancements
• Partner with business leaders, technology teams, and external vendors to define solution strategies and guide platform evolution
• Optimize contract lifecycle processes through automation, standardization, and continuous improvement
• Oversee Icertis platform adoption, performance, and value realization by establishing success measures and evaluating outcomes
• Provide guidance on product capabilities, governance standards, implementation best practices, and future-state contracting strategies
• Drive enterprise contract digitization initiatives using Icertis capabilities
• Translate business objectives into platform strategies and advise stakeholders on sustainable product investments

Analyst II, Technical Product Ownership

Nurse

• Assess relevant patient history, clinical observations, and treatment-related information to support treatment readiness and safe care delivery
• Verify prescribed therapies, treatment parameters, and required clinical information prior to care delivery
• Respond to patient needs, treatment reactions, and changes in condition during and after therapy
• Record assessments, treatment activities, patient responses, and clinical observations
• Document patient education, care updates, and follow-up actions
• Coordinate appointments, treatment milestones, and care activities with caregivers and healthcare stakeholders
• Apply nursing standards, clinical protocols, and documentation requirements

Field & Infusion Nurse, RN

Full-stack Engineer

• Design, implement, maintain, and continuously improve security controls across operational technology networks, distribution centers, industrial control systems, building automation systems, IoT devices, and connected operational platforms
• Develop and implement OT security policies, procedures, standards, and reference architectures
• Oversee service-level agreements and control performance expectations for OT network security services and monitoring
• Partner with business, IT, engineering, facilities, and operations leaders to communicate risks and provide technical guidance
• Coordinate with network engineers, infrastructure teams, systems administrators, and site operations teams to ensure systems conform to enterprise security standards
• Review technical and functional designs and provide security architecture guidance for OT networks, segmentation, remote access, identity and access management, secure connectivity, and IT/OT data flows
• Build, maintain, and implement cybersecurity, network security, data security, and cloud-integrated security solutions
• Serve as a subject matter expert for OT network security, Purdue Model architecture, segmentation, secure remote access, firewall policy, industrial protocols, asset visibility, and legacy-system controls
• Monitor and communicate emerging cyber threats, vulnerabilities, exploits, and adversary techniques
• Provide technical support, maintain infrastructure, improve system performance, and automate security administration
• Respond to OT and network security alerts, escalate critical incidents, and participate in incident response and tabletop exercises
• Analyze security metrics, control data, and KPIs for executive and technical leadership
• Provide security briefings and technical recommendations on operational, resilience, and compliance risks
• Consult on security impacts of proposed technology, configuration, process, and architecture changes
• Embed security requirements into technology lifecycle activities
• Provide technical guidance, coaching, and mentorship to Engineers I/II/III and other team members
• Support OT security, network security, cyber risk, information security, audit, assessment, and compliance activities

Lead Engineer – Operational Technology Network Security

General

• Serve as the consistent primary contact for patients throughout their medication journey
• Guide patients through reimbursement, copay management, pharmacy coordination, and coverage support
• Communicate with patients to gather information and educate them on program services
• Coordinate prescription coverage and renewals with pharmacies, insurance companies, and other partners
• Collaborate with Field Case Managers and the broader care network
• Adapt services for diverse clinic and pharmacy models and connect with preferred pharmacy teams
• Anticipate challenges, solve problems, and provide tailored patient support
• Manage adverse event reporting and perform additional program or ad hoc duties

Personal Care Specialist

Pharmacist

• Serve as an instructor and subject matter expert on independent pharmacy store operations and business strategies
• Provide expert advice, guidance, feedback, and specialized consultation to business coaching team members and clients
• Collaborate with the Business Coaching Coordinator and business coaching leadership to ensure customer coverage and communication
• Develop productive business relationships to improve customer retention, engagement, and profitability
• Execute complex processes and engage in client-facing situations to identify leverage points within pharmacies
• Maintain and update coaching activities in the CRM system for accurate tracking and reporting
• Compile pharmacy data and prepare, format, and distribute reports
• Align opportunities with customer needs, diagnose challenges, and support targeted solutions
• Oversee programs and communicate program information, instructions, and objectives
• Analyze pharmacy operations and identify weaknesses in basic functional areas
• Assess customer needs and segment pharmacies using customer profiles
• Guide in-store implementations and collaborate with relevant personnel
• Maintain knowledge of the independent retail pharmacy market, industry trends, competitive intelligence, and customer challenges
• Provide leadership with industry intelligence and recommendations regarding programs, policies, products, and pricing
• Create and implement new concepts while monitoring competitive activities
• Represent business coaching programs and solutions at meetings and events
• Perform other duties supporting the Business Coaching program
• Travel up to 75% or more, including overnight trips, and attend conferences and trade conventions

Pharmacy Business Consultant

Compliance

• Manage labeling activities for animal health pharmaceutical and biological products throughout the product lifecycle
• Develop and implement regulatory labeling strategies supporting compliance, product maintenance, and commercial objectives
• Prepare and coordinate labeling submissions to FDA Center for Veterinary Medicine and USDA Center for Veterinary Biologics
• Support labeling components including container labels, cartons, package inserts/product circulars, administration/use instructions, shipper labels, and applicable promotional labeling
• Lead labeling and artwork changes from initiation and regulatory assessment through approval, implementation, and archival
• Review labeling content for regulatory compliance, consistency, and alignment with approved applications
• Prepare submission summaries, justifications, summaries of changes, annotated labeling, artwork components, and supporting documentation
• Support electronic submission activities using Veeva Vault, eSubmitter, and the USDA NCAH Portal
• Serve as a regulatory point of contact for health-authority inquiries, deficiencies, commitments, and approvals
• Track submission milestones, agency feedback, implementation requirements, and labeling histories
• Assess proposed labeling changes and determine appropriate regulatory strategies and reporting categories
• Support lifecycle activities, including safety updates, manufacturing changes, product line extensions, market expansion, and product discontinuation
• Provide regulatory labeling guidance and technical support to cross-functional teams
• Monitor emerging regulations and identify opportunities to improve labeling processes and submission efficiency
• Support additional U.S. regulatory programs and client engagements as business needs evolve
• Work closely with Regulatory Affairs, Quality, Manufacturing, Marketing, Supply Chain, Pharmacovigilance, and other cross-functional stakeholders

Senior Manager, Regulatory Affairs – Animal Health Labeling

Manager

• Manage district operations by overseeing field teams, directing patient support activities, ensuring protocol compliance, and achieving service delivery and quality targets
• Lead team performance through coaching, feedback, individual development plans, performance gap resolution, and hiring and termination decisions
• Drive business results by analyzing KPIs, implementing improvements, resolving operational challenges, identifying market trends, and meeting enrollment, retention, and satisfaction goals
• Manage client partnerships through business reviews, program outcome presentations, escalation resolution, and strategic expansion initiatives
• Oversee district resources by managing budgets, controlling expenses, forecasting financial needs, making staffing decisions, and optimizing personnel allocation across territories
• Ensure regulatory compliance with privacy regulations, SOPs, and pharmaceutical industry guidelines
• Lead cross-functional collaboration with clinical operations, reimbursement services, training, and quality assurance

District Manager – 12 month Contract

Bilingual

• Provide support to patients and health care providers regarding Patient Support services, diseases, and therapies
• Assist patients and caregivers with assessments related to Patient Support services
• Liaise between patients, families, and health care providers regarding medication access
• Address inquiries about program services, disease states, and products
• Provide ongoing disease-state and product support to promote patient adherence
• Refer patients to healthcare providers for clinical questions beyond program materials
• Document patient information and interactions in electronic patient records
• Conduct ongoing file reviews and update patient journeys
• Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
• Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
• Coordinate and track patient services according to KPIs to expedite therapy access
• Participate in specialized therapy training
• Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups
• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution
• Maintain communication with the manager, team, and client regarding patient cases
• Assist with training new Nurse Case Managers and provide feedback on protocols, databases, processes, and interdepartmental processes
• Report adverse events and severe adverse events according to program procedures
• Perform other assigned duties and tasks
• May be required to provide standby/on-call coverage

Infirmière Gestionnaire de Cas, Bilingue – 12 month contract

Program Manager

• Oversee associates handling calls, providing customer service, documenting requirements, and managing follow-up calls
• Monitor staff performance to assess training needs and requirements
• Provide input for scheduling to ensure adequate staffing and recommend operational changes
• Assist with quality assurance and quality improvement initiatives
• Manage projects including reimbursement programs, compliance and education-based programs, and clinical patient support programs
• Implement assigned call centre projects
• Design and develop new projects, including protocols, resource allocation, and databases
• Evaluate project strengths, weaknesses, and improvement opportunities
• Produce project-related reporting
• Participate in client meetings
• Manage daily and ongoing client project communications
• Identify and implement staff recruiting strategies and participate in the hiring process
• Report all Adverse Events to assigned units/departments
• Perform other duties and tasks as required

Program Manager – Rare Disease

• Support US regulatory activities for pharmaceutical and biologic products across multiple programs and clients
• Prepare, coordinate, and support regulatory submissions, registrations, annual reports, and post-approval changes
• Support labeling development, review, approval, implementation, and maintenance activities
• Maintain regulatory documentation, correspondence, submission trackers, and product information
• Support regulatory operations, document workflows, submission tracking, and records management
• Contribute to lifecycle management and product stewardship activities across the product lifecycle
• Evaluate product, labeling, manufacturing, and quality changes for potential regulatory impact
• Collaborate with Regulatory Affairs, Quality, Manufacturing, Pharmacovigilance, Supply Chain, Commercial, and other stakeholders
• Support onboarding, training, knowledge transfer, and regulatory systems activities
• Ensure deliverables comply with procedures, client expectations, and US regulatory requirements
• Manage multiple priorities and communicate risks, issues, or delays in a timely manner
• Support broader US regulatory consulting activities as business and client needs evolve

Senior Specialist – Regulatory Science

Learning and Development

• Design courses and learning experiences end to end, including visual systems, narrative arcs, and learner experiences
• Own visual design, narrative, and overall experience of AI-native courses from concept through finished product
• Write and structure content so that it teaches clearly and reads well
• Build course visual identities using Figma, Adobe Suite, video tools, and generative AI image and video tools
• Prototype early and often, gather feedback, and refine
• Partner with the technical lead to carry design intent through to the final product
• Create visual designs and multimedia content that communicate complex concepts clearly and engagingly
• Transform technical, data-heavy, or specialized content into intuitive learning experiences, communications, and storytelling assets
• Develop digital graphics, presentations, videos, motion graphics, and interactive content
• Partner with cross-functional stakeholders to translate business objectives into visual and narrative solutions
• Write and edit content to simplify complex information and ensure clarity, consistency, and audience engagement
• Maintain design excellence and provide rationale for creative decisions and recommendations
• Contribute to concept development, visual storytelling, and creative strategy through final execution
• Evaluate emerging design trends, tools, and AI-enabled capabilities to improve user experience

Senior Learning Experience Designer, Emerging Technology – AI Fluency

Medical Director

• Manage the sales and account management process for Clinical Insight Services
• Develop and cultivate client relationships with assigned pharmaceutical and biotech partner accounts
• Identify opportunities, qualify leads, develop proposals, and negotiate contracts
• Prepare presentations and proposals for new business development
• Write lead proposals, coordinate contracting, present to clients, and outline pricing options
• Communicate client needs and expectations across the organization to enhance Clinical Insight Solutions
• Coordinate meeting agendas and presentation materials for client meetings
• Advocate for clients and ensure integrity, reliability, and credibility of program deliverables and analytic capabilities
• Analyze market and customer dynamics and develop growth strategies
• Collaborate with Clinical Insights, Commercial Analytics Sales, Client Service, Data Science, and GPO Corporate Accounts teams
• Expand contact bases through business development and cold calling
• Ensure compliance with the PhRMA code, FDA regulations, and corporate ethical policies
• Coordinate with other Cencora business unit sales leads to cross-sell across customer organizations
• Document sales opportunities and account interactions
• Report on sales pipeline status, timelines, and project execution
• Provide capabilities overviews and customized solution recommendations to customer functional areas
• Travel to and participate in industry conferences, client meetings, GPO membership meetings, and internal meetings

Director – Clinical Insight Services Sales

Inside Sales

• Develop new and sustainable business within designated portfolio areas
• Achieve individual key performance indicators and contribute to overall organizational success
• Maintain strong client relationships
• Identify partnership growth opportunities to increase profitability and return on investment
• Represent World Courier professionally and build on the organization's reputation
• Engage with new and existing business opportunities
• Deliver solutions to business opportunities
• Generate, grow, and maximize World Courier's business opportunities and sales to drive revenue and profitability

Inside Sales Associate

• Serve as the first point of contact for client calls, emails, and inquiries related to HR processes and systems
• Log questions and requests, communicate resolutions, and update records using case management tools
• Follow up with clients and conduct additional research as needed
• Maintain communication with clients until their requests are resolved
• Provide accurate, consistent, and timely responses to routine inquiries regarding HR processes, systems, and policies
• Perform basic administrative processing, transaction approvals, data entry, and document verification
• Educate associates on company practices and tools, including the Intranet, ESS, and MSS
• Escalate complex cases to Level 2 specialists or Level 3 COE representatives
• Manage incoming and outgoing forms and information and perform document scanning
• Develop a thorough understanding of client needs
• Identify and resolve client issues and anticipate their needs
• Meet key performance metrics related to calls and cases
• Perform various assigned HR tasks and projects
• Support Cencora’s patient and provider support and pharmaceutical commercialization services in Canada through Innomar Strategies

Case Manager, Bilingual Caseworker

• Manage assigned projects and/or cases
• Adhere to general company processes
• Implement call-centre programs and provide telephone support to patients, healthcare professionals, and funding bodies
• Support funding and access issues, including private, public, and special access programs and compliance programs
• Administer and follow case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
• Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and allied health professionals
• Make significant numbers of outbound calls as part of patient programs
• Document each activity in the program-specific database
• Participate in ongoing refresher and specialized product/program training
• Provide feedback on protocols, databases, processes, and interdepartmental relationships
• Communicate case-management updates during planned absences
• Participate in training new caseworkers, including shadowing and call monitoring
• Report all adverse events to assigned departments
• Perform other duties and tasks as required