Cencora

Client Partner

• Coordinate complex prescription processing by verifying data accuracy, resolving insurance rejections, handling specialty medications, and ensuring appropriate documentation
• Handle prior authorization activities by gathering documentation, submitting requests to payers, tracking status, and following up on approvals
• Perform inventory activities by monitoring stock levels, processing controlled substance orders, conducting cycle counts, and handling medication recalls
• Ensure compliance with regulations, maintain required records, prepare for audits, and follow state board guidelines
• Handle specialty pharmacy operations by processing specialty pharmacy orders, coordinating with manufacturers, and ensuring proper storage
• Resolve technical issues by troubleshooting pharmacy system errors, researching drug information, addressing billing discrepancies, and escalating to pharmacists
• Perform quality assurance activities by identifying process errors, documenting incidents, and implementing corrective actions

Case Manager, Client Paid Operations

Bilingual

• Manage assigned projects and/or cases
• Provide first-point-of-contact support for calls, emails, and customer requests
• Resolve questions and issues related to HR processes, systems, and policies
• Record questions and requests, communicate resolutions, and update case-management records
• Follow up with customers and conduct additional research as needed
• Maintain communication with customers until requests are resolved
• Perform basic administrative processing, transaction approvals, data entry, and document verification
• Guide associates on company practices and tools, including Intranet, ESS, and MSS
• Escalate complex cases to appropriate Level 2 specialists or Level 3 COE representatives
• Manage incoming and outgoing forms and information; scan documents
• Provide telephone support for funding, access, and compliance programs
• Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with healthcare providers
• Implement pharmaceutical and biotechnology market-research initiatives
• Make significant outbound calls for patient programs
• Document activities in program-specific databases
• Attend refresher and specialized product/program training
• Provide feedback on protocols, databases, processes, and inter-departmental relationships
• Communicate case status to managers, pods, and trained colleagues during absences
• Assist managers with training new caseworkers, including shadowing and call monitoring
• Report all adverse events to assigned units/departments
• Perform other assigned duties and tasks

Gestionnaire de cas bilingue – Unilingue

Manager

• Manage case support for assigned physicians, hospitals and clinics within a defined geography
• Coordinate care, reimbursement, clinical monitoring and issue resolution to help patients access services and drug therapy
• Provide medical support and education to patients and health care providers on disease, therapy and disease management
• Deliver inbound and outbound telephone support, including maintenance and adherence calls
• Apply case-management protocols covering clinical monitoring, data collection, patient follow-up, compliance, therapy disruption or discontinuation, and adverse event reporting
• Coordinate documentation needed to obtain prescription drug coverage through private, public and federal funding programs
• Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues
• Maintain accurate case information, manage databases and complete ongoing audits of files and captured data
• Communicate with the manager, team and client regarding patient case management
• Attend patient meetings, conferences and specialized therapy training
• Build relationships with patient associations, advocacy groups and pharmaceutical partners
• Collaborate with program colleagues to develop and implement disease-management programs, patient materials, compliance parameters, needs assessments and protocols
• Support training of new Nurse Case Managers through shadowing and call monitoring

Senior Nurse Case Manager – Rare Disease

General

• Record patient interactions, update case notes in pharmacy systems, and maintain privacy requirements
• Process prior authorization requests by collecting clinical documentation, completing payer-specific forms, submitting requests, and tracking status
• Verify insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details
• Support financial assistance enrollment by collecting patient eligibility information, completing manufacturer copay applications, and submitting paperwork to program administrators
• Coordinate specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams
• Respond to routine patient inquiries, provide status updates, answer basic questions using provided scripts, and escalate complex issues
• Track pending prior authorizations by monitoring submission dates, following up with payers, and notifying senior staff of delays or denials

Personal Care Specialist

Caseworker

• Manage assigned projects and/or cases
• Adhere to general company processes
• Implement call-centre programs and provide telephone support to patients, healthcare professionals, and funding bodies
• Support funding and access issues, including private, public, and special access programs
• Support compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
• Implement pharmaceutical and biotechnology market research initiatives with physicians, patients, pharmacists, and other allied health professionals
• Make significant volumes of outbound calls as part of patient programs
• Document each activity in program-specific databases
• Attend refresher and specialized training courses
• Provide feedback regarding protocols, databases, processes, and inter-departmental relationships
• Communicate case-management information to managers, pod members, and program-trained colleagues during absences
• Participate in training new caseworkers, including shadowing and call monitoring
• Report all adverse events to assigned units/departments
• Perform other duties and tasks as required

Security Engineer

• Coordinate recurring and targeted Information Security training deployments, including population validation, assignment logistics, communication planning, completion monitoring, and stakeholder follow-up
• Support end-to-end simulated phishing campaign operations, including campaign planning inputs, template review, audience coordination, launch support, results review, and post-campaign learning reinforcement
• Manage assigned Human Risk workstreams such as new hire onboarding, role-based training, manager communications, accountability follow-ups, and communications updates
• Draft and refine learner communications, teaching moments, manager talking points, job aids, knowledge articles, and standard operating procedures
• Track milestones, risks, dependencies, decisions, and open issues, and provide status updates to program leads and stakeholders
• Collect, organize, and maintain audit-ready evidence for training, phishing, acknowledgements, communications, and recurring operational processes
• Review campaign and training results to identify trends, improvement opportunities, learner support needs, or process gaps and recommend next steps
• Coordinate with Information Security, communications, HR, Legal, Employee Relations, technology owners, and business stakeholders

Information Security Human Risk Analyst II

• Receive, scan, and document pertinent clinical information in compliance with SOPs, protocols, and applicable legislation
• Work with internal and external clients to request additional information or clarification
• Review source data documents, including visit reports/PIRs
• Triage adverse event information and product quality complaints
• Enter and submit adverse event information and product quality complaints into program-specific databases
• Sort and file incoming documents
• Perform quality checks on adverse event reports
• Assist with or perform source data verification checks
• Screen medical and scientific literature for safety information
• Prepare reconciliation reports, transcription translations, and redaction activities
• Prepare and conduct solicited follow-up letters and data clarifications
• Assist and participate in the non-conformance/CAPA process
• Perform other assigned duties and tasks as required

Drug Safety Associate, Bilingual – French

Drug Safety Associate

• Receive, scan, and document pertinent clinical information in compliance with SOPs, protocols, and applicable legislation
• Work with internal and external clients to request additional information or clarification
• Review source data documents, including visit report/PIR reviews
• Triage adverse event information and product quality complaints according to client needs
• Enter and submit adverse event information and product quality complaints into program-specific databases
• Sort and file incoming documents
• Perform quality checks on adverse event reports according to work instructions
• Assist with and/or perform source data verification checks
• Screen medical and scientific literature for safety information
• Prepare reconciliation reports, transcription translations, and redaction activities
• Prepare and conduct solicited follow-up letters and data clarifications
• Assist and participate in the non-conformance/CAPA process
• Perform other assigned duties and tasks as required

• Collect, clean, and analyze large datasets using statistical methods and tools
• Identify trends, patterns, and correlations to generate actionable insights
• Design and build dashboards for internal and customer-facing products using business intelligence tools
• Contribute to redesigning existing products and developing iterative enhancement features
• Monitor KPIs for business units or projects and provide performance updates
• Identify areas for improvement or optimization
• Collaborate with cross-functional teams to understand analytical needs and support data-driven decisions
• Identify process improvement opportunities based on data analysis
• Support Enterprise Data & Analytics Platform modernization
• Contribute to a scalable, self-service solution delivery framework and CI/CD practices
• Conduct ad hoc analyses and answer business questions through data mining, modeling, or other analytical techniques
• Document processes, methodologies, and findings

Business Analytics Intern

Accountant

• Accurately produce client invoices
• Monitor workflow within the assigned group
• Monitor accounts receivable
• Serve as Finance liaison for Innomar Operational Program Managers
• Handle client billing needs, special projects, and complex assignments
• Monitor Billing associates against specified goals
• Support compliance with approved billing policies and practices
• Manage an individual portfolio
• Validate interpretations of complex, ambiguous, or non-standard contract terms and billing structures
• Review and approve billing setups, templates, contract assumptions, and reporting logic
• Oversee daily and monthly billing workflow, including invoices, credits, rebills, and supporting packages
• Guide non-standard billing logic and complex calculations
• Review unusual trends, material variances, and quality concerns
• Prioritize workload and balance resources across clients and programs
• Communicate with Project Managers and Client Managers about contracts, change orders, approvals, and additional services
• Monitor aged accounts receivable and communicate aging to management
• Address aged outstanding invoices and payment issues with Program Management and clients
• Serve as first point of contact for assigned Business Unit teams
• Conduct or co-conduct monthly business reviews and partner with FP&A
• Support program launches, closures, transitions, and cross-functional initiatives
• Lead responses to escalated billing questions and disputes
• Identify and implement process improvements in accuracy, automation, reporting, turnaround time, and controls
• Support Finance and Operations process-improvement initiatives
• Prepare ad hoc client and audit requests
• Perform other duties as assigned

Team Lead, Service Billing Project Accountant

• Serve as the consistent primary contact for patients throughout their medication journey
• Guide and support patients with reimbursement, copay management, and pharmacy coordination
• Communicate with patients to gather information and educate them on program services, injection training, pharmacy options, and coverage support
• Coordinate and maintain prescription coverage and renewals
• Interact with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely medication access
• Collaborate with Field Case Managers and the broader care network on patient onboarding and ongoing support
• Adapt services for diverse clinic and pharmacy models and connect with preferred pharmacy teams and biologic coordinators as required by territory
• Anticipate challenges, proactively solve problems, and provide tailored patient guidance
• Manage adverse event reporting and perform additional program support or ad hoc duties
• Handle patient calls as part of a patient queue

• Validate Project Accountant interpretation of complex, ambiguous or non-standard contract terms, fee structures, billing triggers, payment terms and change orders
• Review and approve new or amended billing setups, templates, routine contract assumptions and reporting logic
• Oversee daily and monthly billing workflow for invoices, credits, rebills and supporting packages
• Provide guidance for non-standard billing logic and complex calculations
• Review unusual trends, material variances and quality concerns
• Prioritize team workload, balance resources across clients and programs, establish deadlines and intervene when capacity or delivery risks arise
• Manage a complex portfolio, provide backup coverage and complete special assignments
• Communicate with Project Managers and Client Managers regarding contract documents, change orders, modifications, approvals and additional services
• Monitor aged accounts-receivable listings and communicate aging to Program and Finance Management
• Work with Program Management and clients on aged outstanding invoices and payment issues
• Serve as first point of contact for assigned Business Unit teams
• Manage Business Unit relationships, conduct or co-conduct monthly business reviews, partner with FP&A and communicate issues to Finance Management
• Support new program launches, closures, transitions and cross-functional initiatives from a Finance and billing perspective
• Lead responses to escalated billing questions and disputes, ensuring reconciliations, evidence and recommendations are complete
• Identify and implement improvements to accuracy, consistency, automation, reporting, turnaround time and control effectiveness
• Support Finance and Operations-wide process-improvement initiatives
• Prepare ad hoc client requests, including internal and external audit requests
• Perform other duties as assigned

• Build and lead an India-based AI security engineering and enablement function
• Translate global AI security strategy into scalable engineering, control, and governance outcomes
• Lead design and execution of security controls across internally developed models, third-party AI services, SaaS AI features, copilots, RAG, agentic workflows, and AI-enabled automation
• Lead AI security architecture across enterprise AI platforms, cloud AI services, model integrations, data pipelines, and AI-enabled applications
• Create and maintain secure design patterns for generative AI platforms, LLM and model API integrations, RAG systems, vector databases and embeddings, AI agents and tool invocation, prompt and response handling, and human-in-the-loop controls
• Define and operationalize controls for prompt injection, sensitive data leakage, model manipulation, insecure integrations, unauthorized RAG or connector access, unsafe automation, shadow AI, model supply chain risks, and IP exposure
• Partner with risk, legal, privacy, compliance, Data Security, and Privacy teams on practical and measurable AI controls
• Embed AI security requirements into endpoint, browser, infrastructure, collaboration, developer, and platform controls
• Build AI security intake, risk tiering, assessment templates, approved-tool guardrails, shadow AI discovery, production readiness checklists, and exception models
• Lead or enable AI security testing for prompt injection, RAG data leakage, authorization bypass, connector misuse, unsafe agent actions, excessive permissions, adversarial input, and AI-generated code risk
• Partner with cyber defense and the SOC to define AI telemetry, monitoring, and incident response playbooks
• Build and lead an India-based AI security team across architecture, engineering, assurance, governance enablement, and technical program management
• Develop a leadership bench and technical career path across AI security architecture, cloud and platform security, application and API security, AI security testing, and automation

Director, Security Engineering – AI

Technical Product Manager

• Develop and maintain a product roadmap supporting enterprise transformation initiatives and measurable business value
• Support governance and investment decisions for platform capabilities, integrations, data management, process standardization, and technology enhancements
• Partner with business leaders, technology teams, and external vendors to define solution strategies and guide platform evolution
• Optimize contract lifecycle processes through automation, standardization, and continuous improvement
• Oversee Icertis platform adoption, performance, and value realization by establishing success measures and evaluating outcomes
• Provide guidance on product capabilities, governance standards, implementation best practices, and future-state contracting strategies
• Drive enterprise contract digitization initiatives using Icertis capabilities
• Translate business objectives into platform strategies and advise stakeholders on sustainable product investments

Analyst II, Technical Product Ownership

• Support the day-to-day relationship between MWI and MVH strategic accounts
• Provide high-volume phone support and respond to email inquiries
• Handle customer calls, emails, and faxes involving inquiries, concerns, and requests
• Reconcile damaged and lost shipments, including product returns and credits
• Generate and customize weekly reports and ad hoc reports
• Maintain frequent contact with internal and external customers to address issues
• Analyze and investigate customer issues and take appropriate action
• Assist with onboarding and training new associates on call intake, customer inquiries, and system procedures
• Assist with analytical solutions and procedure documentation
• Provide accurate information about products, pricing, services, policies, and procedures
• Maintain customer interaction records in the Orbit CRM system
• Handle escalated issues by evaluating and recommending solutions to management
• Make suggestions to improve customer service operations
• Complete assigned special projects
• Maintain the MBX email inbox for COUPA orders
• Collaborate with internal departments to maintain accounting, billing, contract procedures, order delivery, reporting, and operational solutions

Case Manager, Client Paid Operations

Gestionnaire de cas bilingue – Unilingue

Senior Nurse Case Manager – Rare Disease

Personal Care Specialist

Caseworker

Information Security Human Risk Analyst II

Drug Safety Associate, Bilingual – French

Drug Safety Associate

Business Analytics Intern

Team Lead, Service Billing Project Accountant

Personal Care Specialist

Team Lead, Service Billing Project Accountant

Director, Security Engineering – AI

Analyst II, Technical Product Ownership

Senior Strategic Accounts Specialist