Manager jobs in United States
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Area Manager, Franchise Performance
Choice Hotels InternationalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hotel operations, performance analysis, and strategic consulting to enhance guest satisfaction and profitability. Proficient in utilizing Salesforce and various performance metrics to drive portfolio growth and operational improvements.
Highest-signal resume keywords
Hotel-Level Leadership ExperiencePerformance AnalysisConsulting and Training SkillsSalesforce ProficiencyStrong Communication Skills
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Serve as a trusted advisor to a portfolio of hotel owners across the central United States, primarily supporting Econo Lodge and Rodeway Inn properties
- Analyze hotel performance and workflow data to identify opportunities to improve portfolio performance
- Deliver on-site and virtual consultations using appropriate tools, resources, and performance insights
- Advise owners on strategies to improve guest satisfaction, top-line revenue, profitability, and portfolio growth
- Develop consultation action plans and provide timely post-consultation follow-up
- Maintain property, ownership, consultation, and management records in Salesforce
- Monitor consultation effectiveness through regional vice president feedback, Owner Engagement Index surveys, and stakeholder adoption of recommended actions
- Maintain knowledge of Choice programs, franchise requirements, operating practices, market trends, and industry conditions
- Collaborate with cross-functional teams and connect owners with operational, sales, revenue, training, and execution resources
- Communicate unusual property-performance trends, ownership-engagement concerns, and competitive intelligence to the Director, Franchise Performance & Activation
- Support franchise growth by identifying franchise opportunities and developing leads with regional vice presidents of franchise sales
- Participate in franchise association activities, communications, and corporate initiatives
- Gather and share industry intelligence, market trends, risks, opportunities, and effective practices
- Communicate through virtual meetings, telephone, email, and text while independently managing portfolio and project priorities
- Travel periodically to Choice offices in Rockville, Maryland, or Scottsdale, Arizona, and attend meetings nationwide
Requirements
What you’ll need- At least five years of hotel-level leadership experience or other relevant related experience
- Demonstrated experience analyzing performance information and using findings to improve hotel operations or business results
- Experience consulting with, training, or influencing hotel owners, operators, or comparable business stakeholders
- Demonstrated record of supporting hotel-performance improvement
- Experience balancing portfolio responsibilities, deadlines, and concurrent project-support requests
- Working knowledge of hotel operations, guest-service diagnostics, action planning, property systems, sales and marketing, and profit-and-loss statements
- Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word
- Ability to use Salesforce for property, ownership, and consultation documentation
- Ability to interpret performance and workflow information using systems and sources that may include STR, GIS/Medallia, Cvent, Workday, Concur, Zoom, Tableau, Profitability Benchmarking/HotStats, Okta/MFA, Business Intelligence, and related corporate reporting systems
- Ability to communicate through virtual meetings, telephone, email, and text
- Strong analytical judgment and data-management ability
- Excellent written, verbal, consultative, and results-focused communication
- Strong relationship-building, listening, training, consulting, influencing, and persuasion skills
- Effective organization, time management, accountability, and follow-through
- Self-directed approach with the ability to manage multiple priorities and deliver results in a remote-work environment
- Associate or bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience
- Residence within the Central Time Zone
- Approximately 10% nationwide travel is required
- No required certification or professional credential is specified
Benefits
Comp & perks- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance AnalysisHotel Operations KnowledgeAction PlanningProfit-and-Loss Statement AnalysisData ManagementGuest-Service DiagnosticsSales and MarketingProject ManagementAnalytical JudgmentConsultative Skills
Soft Skills
Relationship-BuildingListening SkillsInfluencing SkillsTime ManagementAccountability
Tools & Technologies
SalesforceMicrosoft OutlookMicrosoft ExcelMicrosoft PowerPointMicrosoft WordSTRGIS/MedalliaCventTableauBusiness Intelligence
Industry Keywords
Hotel Performance ImprovementFranchise GrowthOwner EngagementMarket TrendsConsultation EffectivenessPortfolio ManagementFranchise RequirementsStakeholder EngagementRemote Work EnvironmentCentral Time Zone Residence