Cincinnati Children's

Analyst

• Support access to Epic tools for regulatory compliance, operational efficiency, patient experience, staff satisfaction, and revenue capture
• Configure, integrate, and implement informatics solutions for revenue cycle operations
• Perform production support, system updates, and maintenance under guidance and supervision
• Support administration of Epic Billing tools and provide technical support
• Take ownership of assigned tasks and communicate issues and roadblocks to the supervisor
• Collaborate with cross-functional teams and participate in design and leadership meetings
• Consult with end users regarding clinical applications, training programs, and materials
• Serve as a resource for application projects and enhancements
• Scope and estimate work effort for small projects and communicate status
• Provide technical support, troubleshoot issues, escalate unresolved problems, and support user training
• Create and curate education and training materials
• Participate in on-call support rotation
• Interact with staff throughout the Medical Center and provide timely customer follow-up

EMR Analyst I – Epic Billing

Full-stack Engineer

• Build, test, and manage simple software engineering needs
• Follow standards and direction from more seasoned engineers
• Comply with security standards and best practices
• Maintain and enhance applications and systems
• Develop understanding of CCHMC clinical, business, and research processes to build appropriate data solutions
• Code, develop, and manage CMS, DAM, Search, and other web-related systems
• Provide end-user support and monitor Service Level Agreements for incident management
• Collaborate with other areas on customer-centered incident management and support
• Adhere to change management policies and procedures
• Provide timely and effective customer follow-up
• Work with vendors when necessary to support and enhance CCHMC investments
• Escalate support issues with urgency
• Take 24-hour call on a staff rotation
• Execute project tasks with urgency and quality
• Communicate project status using departmental project management tools
• Follow time-tracking and project management requirements

Software Engineer I – Web Services

Project Manager

• Coordinate assigned projects, including project plans, budgets, and resource requirements
• Identify and use project management tools and concepts, including charters, scope management, budget management, risk/issue management, and communications management
• Develop and execute work plans and set task priorities
• Track progress and prepare internal reports and project documentation
• Prepare and distribute project communications to internal and external clients
• Identify people, process, and infrastructure needs and liaise to maintain appropriate systems and reporting
• Create project work products and deliverables independently and under direction
• Provide project and business plan support and administrative assistance
• Coordinate project logistics, meetings, progress reports, conferences, conference calls, and appointments
• Take and transcribe meeting minutes, place material orders, and monitor funded project budgets
• Collect and analyze qualitative and quantitative project data, summarize findings, and communicate results
• Support regulatory and reporting activities, including IRB updates and funding agency reports
• Manage stakeholder communications and relationships and facilitate small group discussions

Project Management Specialist – Learning Networks

Administrative Assistant

• Schedule and coordinate conferences, meetings, interviews, and appointments
• Resolve scheduling conflicts and anticipate scheduling problems
• Coordinate conference calls, teleconferences, and video conferences
• Perform advanced library searches using electronic resources
• Coordinate physical moves and work with outside vendors
• Plan and oversee special events, programs, conferences, and symposiums
• Set up, operate, and maintain office equipment
• Research information and respond to requests
• Serve as a resource on department policies and processes
• Troubleshoot problems and propose solutions
• Use software applications to create and edit workbooks, documents, and presentations
• Organize departmental information and produce database queries
• Review data to identify variances
• Produce notes, documents, and communications
• Transcribe medical dictation
• Take meeting minutes and format them for final review
• Compose and edit correspondence, reports, and proposals
• Review, prepare, and submit grant materials
• Type, format, and submit scientific manuscripts and journal reviews
• Provide manuscript and reference support
• Process payroll information and liaise with payroll
• Compile departmental budget and expense-tracking information
• Assist with HR forms and account reconciliation
• Validate submitted information and resolve discrepancies
• Liaise with Human Resources Management Services to facilitate personnel processes
• Coordinate work with internal and external constituents

Administrative Assistant – ENT

Nurse

• Coordinate care for pediatric patients undergoing sports surgery throughout the pre-operative, surgical, and post-operative journey
• Support efficient clinic flow and promote a positive patient and family experience
• Triage patient telephone calls, MyChart messages, and other clinical inquiries
• Coordinate patient needs with providers, surgical teams, and interdisciplinary team members
• Assist with OR scheduling coordination and surgical preparation activities
• Manage FMLA forms, school forms, MyChart messages, Epic In-Basket tasks, OR scheduling coordination, and clinical documentation
• Educate patients and families on pre-operative and post-operative care, treatment plans, rehabilitation, and follow-up expectations
• Guide and support families throughout the surgical process
• Collaborate with physicians, APPs, nurses, therapists, surgical teams, and multidisciplinary partners
• Maintain accurate and timely electronic medical record documentation
• Identify opportunities to improve care coordination, clinical workflows, and the patient and family experience
• Adapt to changing clinic needs while maintaining high patient and family service
• Sustain regulatory and accreditation compliance and communicate safety concerns to leadership
• Integrate the Interprofessional Practice Model into practice
• Apply clinical standards, guidelines, algorithms, decision trees, protocols, and research-based practices
• Participate in performance review, peer review, goal setting, coaching, mentoring, shared governance, and safety best-practice initiatives
• Provide age-specific, culturally inclusive, ethical, advocacy-focused patient care and structured family education

Registered Nurse, Sports Team Orthopaedics Outpatient

Representative

• Serve as the lead operational resource for the Telehealth Patient Access team
• Support the Manager in maintaining daily operations and workflow efficiency for a team of three Patient Access Representatives
• Provide guidance, onboarding support, coaching, and day-to-day operational assistance to team members
• Monitor phone service levels, scheduling queues, inbox volumes, and workflow performance metrics
• Conduct routine call audits and quality reviews
• Review patient experience feedback and identify service improvement opportunities
• Monitor operational trends and recommend process improvements
• Support continuity of operations during high-volume periods, weather events, technical issues, and Telehealth downtimes
• Conduct call monitoring, auditing, and quality review activities for Digital Care
• Provide customer service to patients, families, providers, staff, and external agencies
• Support patient registration, scheduling, and access functions across multiple clinical divisions
• Monitor Telehealth and Telehealth Appointment inboxes
• Support Foster Care Telehealth workflows
• Investigate and resolve patient, provider, and customer concerns
• Escalate complex patient/provider access issues and facilitate resolution across departments
• Promote patient safety through accurate patient identification and verification procedures
• Maintain confidentiality, security, and integrity of patient, family, medical, and financial information
• Provide guidance regarding HIPAA and confidentiality best practices
• Ensure regulatory compliance with organizational policies and applicable requirements, including JCAHO, CMS, and ODH
• Complete compliance monitoring and auditing activities
• Assist with documentation and operational processes supporting regulatory readiness

Lead Patient Representative – Telehealth

Pharmacist

• Evaluate medication orders based on patient weight, allergy history, and compatibilities
• Record orders in patient profiles and complete medication orders accurately for delivery
• Clarify and resolve problem orders; contact physicians or nurses as needed
• Detect problematic medication orders, generate alternatives, and effect changes in patient care
• Train pharmacists and technicians in unit dose and intravenous areas
• Prepare TPN, central lines, antibiotics, chemotherapy, and respiratory therapy syringes according to departmental guidelines
• Check IV preparations for errors and ensure delivery according to policy
• Process chemotherapy orders and ensure dosages and calculations are checked by two pharmacists
• Use accepted precautions when preparing chemotherapy, including gowns, gloves, chemotherapy mats, and appropriate hoods
• Provide medication-related information and recommendations to physicians, staff, patients, and families
• Review patient data and recommend appropriate serum concentration draw times
• Handle questions and problems professionally by telephone and at the pharmacy window
• Anticipate and analyze conflict situations and take preventative or corrective action
• Identify concerns, assist with problem solving and decision making, and serve as an informational resource
• Function in any central pharmacy area where a pharmacist is needed
• Take administrative initiative to handle problems when the supervisor is unavailable

Pharmacist – Outpatient Pharmacies, Float

General

• Provide community-based care coordination for children and families experiencing serious emotional disturbance, trauma, or co-occurring behavioral health disorders
• Engage newly referred youth and families in care coordination
• Conduct in-person meetings with clients and caregivers within required timeframes
• Develop Child and Family-Centered Care Plans and identify client family teams
• Facilitate Child and Family Team meetings at least monthly or as needed
• Complete comprehensive assessments, including CANS assessments
• Develop safety and crisis plans
• Facilitate referrals and linkages and monitor care plan implementation
• Manage 1915 Waiver funds and obtain prior authorization and ODM approval
• Ensure documentation meets requirements and bill for care coordination activities
• Perform discharge and transition planning
• Coordinate care with providers, agencies, physical health providers, and school personnel
• Monitor CFCCP implementation, team commitments, and service effectiveness
• Document team attendance, approvals, and signed CFCCPs in the youth’s EHR
• Provide CFCCPs to Aetna for quality review and initiate service authorization processes
• Spend most working hours in the community meeting clients and conducting child family team meetings; work onsite at CCHMC Vernon Manor campus when not in the community

Behavioral Health Care Coordination Specialist

Student

• Clean, organize, and restock anesthesia workrooms, procedure rooms, and supply areas
• Ensure anesthesia equipment and supplies are available, properly stored, and ready for use
• Support anesthesia technicians with routine operational tasks to maintain department efficiency
• Respond to requests from anesthesia providers and clinical team members
• Monitor inventory levels and notify team members when supplies require replenishment
• Maintain a safe, clean, and organized work environment according to hospital standards
• Observe anesthesia procedures and departmental workflows to increase understanding of perioperative care, as appropriate
• Assist with workflow coverage across multiple anesthesia locations as needed

Student – Anesthesia

• Clean, organize, and restock anesthesia workrooms, procedure rooms, and supply areas
• Ensure anesthesia equipment and supplies are available, properly stored, and ready for use
• Support anesthesia technicians with routine operational tasks to maintain department efficiency
• Respond promptly and professionally to requests from anesthesia providers and clinical team members
• Monitor inventory levels and notify team members when supplies require replenishment
• Maintain a safe, clean, and organized work environment in accordance with hospital standards
• Observe anesthesia procedures and departmental workflows to increase understanding of perioperative care, as appropriate
• Assist with workflow coverage across multiple anesthesia locations as needed

• Perform psychosocial assessments of patients and families to identify strengths, concerns, and needs
• Facilitate family involvement and support patients and families adjusting to injury, diagnosis, chronic illness, or disability
• Advocate for patient and family needs within the healthcare system and/or community
• Evaluate and adapt child life interventions
• Report suspicions of abuse and neglect as mandated for investigation
• Conduct post-procedural assessments and interventions
• Promote and support pain management
• Document services and interventions
• Participate in patient care conferences and rounds
• Follow up on referrals
• Support process improvement and evidence-based care/professional inquiry
• Orient and supervise volunteers
• Contribute to education and training of students and professionals
• Submit supply requests and maintain organized, safe work areas
• Manage time, priorities, workload, and resources
• Complete special assignments and projects
• Complete required daily/weekly information exchange and documentation
• Engage in multidisciplinary teamwork, problem solving, and pursuit of best practices
• Provide education, preparation, procedural support, and play to meet the psychosocial needs of infants, children, adolescents, and young adults

Child Life Specialist I

Content Manager

• Develop and execute digital strategy for assigned blogs, microsites, and strategic initiative digital properties
• Ensure consistent, user-centered experiences across Cincinnati Children's digital touchpoints
• Apply analytics, UX principles, content strategy, search optimization, and digital governance to improve discoverability, engagement, and performance
• Serve as primary strategist for blogs and a growing microsite portfolio
• Develop and manage a new microsite program
• Establish and maintain program standards, including templates, tiering frameworks, distributed authorship models, and service level agreements
• Provide strategic consultation, planning, optimization, and governance throughout the digital property lifecycle
• Support enterprise growth initiatives, partnerships, and innovation efforts by defining digital requirements and user experiences
• Manage digital strategy consultation, content and UX plans, and execution for multiple assigned clients across the medical center
• Determine and execute reporting needs to monitor KPIs and meet client needs
• Use analytics, UX best practices, content strategy, and information architecture to identify goals and enhancements
• Monitor and measure performance, maintain KPI tracking, and ensure information is accurate, optimized, organized, and aligned to user needs
• Plan and execute SEO strategies, cross-linking efforts, link analysis, internal and external linking, redirects, and content optimization
• Optimize for AI-powered search and content discovery experiences
• Participate in and lead discussions about digital strategy best practices, UX, content architecture, AI search optimization, and digital governance
• Contribute to governance methods and document governance and sustainability needs
• Act as primary point of contact for blogs, microsites, and strategic initiative websites
• Support planning, launch, governance, optimization, and ongoing management of assigned digital properties while ensuring accessibility, compliance, branding, and governance standards

EMR Analyst I – Epic Billing

Software Engineer I – Web Services

Project Management Specialist – Learning Networks

Administrative Assistant – ENT

Registered Nurse, Sports Team Orthopaedics Outpatient

Lead Patient Representative – Telehealth

Pharmacist – Outpatient Pharmacies, Float

Behavioral Health Care Coordination Specialist

Student – Anesthesia

Student – Anesthesia

Child Life Specialist I

Digital Strategist, Content Strategy and Design