Cloudflare

Account Executive

• Develop and execute comprehensive account/territory plans to achieve quarterly sales and annual revenue targets
• Drive new business acquisition, customer expansion through upselling and cross-selling, and renewals
• Engage in account mapping sessions with partners and train new partners on technology and go-to-market strategies
• Develop scalable relationships with target partners and expand the partner ecosystem in the region
• Build a robust sales pipeline through continual engagement and nurturing of key prospects
• Understand customer use cases and align them with Cloudflare portfolio solutions to identify sales opportunities
• Craft and communicate value propositions for Cloudflare services and drive awareness through outbound campaigns
• Forecast commercial outcomes through a consistent sales process, including next-step expectations and contract negotiations
• Build strategic relationships with key accounts to ensure adoption, retention, and expansion
• Evaluate usage trends, articulate Cloudflare’s value, and provide recommendations during business reviews
• Network across business units and engage new divisional buyers
• Position Cloudflare One and the Connectivity Cloud with target customers
• Liaise with cross-functional teams to share customer feedback and insights and improve customer experience

Senior Territory Account Executive – Atlanta

• Develop and execute comprehensive account/territory plans to achieve quarterly sales and annual revenue targets
• Drive new business acquisition, customer expansion through upselling and cross-selling, and renewals
• Engage in account mapping sessions with partners and train new partners on technology and go-to-market strategies
• Develop scalable relationships with target partners and expand the partner ecosystem in the region
• Build a robust sales pipeline through continual engagement with key prospect accounts
• Understand customer use cases and align them with Cloudflare portfolio solutions to identify sales opportunities
• Craft and communicate value propositions for Cloudflare services and drive awareness through outbound campaigns
• Forecast commercial outcomes through a consistent sales process, including next-step expectations and contract negotiations
• Build strategic relationships with key accounts to support adoption, retention, and expansion
• Evaluate usage trends, articulate Cloudflare’s value, and provide recommendations during business reviews
• Network across business units and engage new divisional buyers
• Position Cloudflare’s platform, including Cloudflare One and the Connectivity Cloud, with target customers
• Liaise with cross-functional teams to share customer feedback and insights

Senior Territory Account Executive

Customer Support

• Lead the post-sale customer journey from onboarding through long-term retention and contract renewals
• Build strategic stakeholder relationships and articulate ROI and business value
• Collaborate with Sales to maintain accurate weekly forecasts
• Lead Business Value Justification meetings, Business Reviews, Renewal Meetings, and Executive Business Reviews
• Manage customer engagement across the entire lifecycle and act as a trusted advisor
• Plan and execute long-term Success Plans for large customers to facilitate retention and growth through product and business-unit expansion
• Maintain deep knowledge of Cloudflare solutions and present relevant features to customers
• Demonstrate how customer engagement drives revenue growth and adoption of Cloudflare solutions and services
• Own and drive renewals, maximize renewal value, and negotiate and execute renewal contracts
• Analyze data to identify selling opportunities and business value
• Align with Sales on forecasting, planning, and targets
• Develop long-term relationships with account stakeholders
• Work cross-functionally with Product, Engineering, Support, Marketing, and other teams to resolve customer issues and achieve customer goals
• Manage customer feedback and submit feature requests to internal partner teams
• Use LLMs to draft renewal communications, synthesize quarterly review data, and prepare executive summaries
• Use AI analytics to identify up-sell and cross-sell opportunities
• Build automations for CRM synchronization, weekly forecast updates, and lifecycle alerts
• Apply AI-assisted problem solving to customer and operational challenges

Customer Experience Manager

General

• Own the end-to-end lead lifecycle, routing algorithms, and queue architecture
• Monitor lead-flow integrity across Marketo, Salesforce, and LeanData using automated health checks, error logging, and alert triggers
• Refactor legacy batch campaign operations into automated, real-time, event-driven routing logic
• Resolve operational technology debt through code, API integrations, webhooks, or programmatic rules-engine builds
• Design extensible routing frameworks for regional field marketing campaigns while maintaining global system standards
• Own lead scoring, account-to-lead matching, lifecycle states, and routing logic as a version-controlled source of truth
• Partner with Data Engineering and BI teams on schema, identity resolution, and account telemetry hygiene
• Define and govern logic change controls, API integration standards, and SLA tracking
• Automate buyer-intent telemetry delivery into sales-facing views
• Partner with Field Marketing, BDR/SDR, Sales Operations, and BizApps to streamline GTM handoffs
• Establish feedback loops with Sales to measure lead quality, velocity, and stage conversion
• Achieve zero lead leakage and route qualified leads and intent signals within 15 minutes
• Automate regional event, webinar, and field-campaign list processing within a 24-hour standard
• Deploy self-serve account-level engagement tracking in Salesforce
• Reduce conversion timelines through automated lead prioritization and streamlined handoff workflows
• Report directly to the Senior Director of Digital Marketing

Senior Lead Management Specialist

Implementation Specialist

• Represent Cloudflare’s technical go-to-market strategy as a trusted advisor
• Own the technical customer relationship from discovery through long-term adoption, renewal, and account expansion
• Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept
• Tailor Cloudflare Security, Networking, and Developer Platform solutions to public sector procurement and compliance standards
• Lead or oversee technical onboarding and implementation
• Own customer discovery, demos, onboarding, technical health, risk, and expansion strategy
• Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks
• Carry a variable quota tied to new business acquisition and/or account growth
• Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
• Lead technical Quarterly Business Reviews for C-level executives
• Automate RFP/security questionnaire responses, sandbox provisioning, and basic telemetry monitoring using AI agents and internal platforms
• Report to the Regional Customer Engineering Leader

Senior Customer Engineer

• Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions
• Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
• Deliver tailored technical presentations, architectural diagrams, and demonstrations
• Address technical objections, security compliance questions, and edge-case architectural requirements during sales cycles
• Ensure suitable customer, partner, or Cloudflare Professional Services deployment strategies are included in proposals
• Oversee technical onboarding and implementation without executing the implementation
• Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
• Act as lead consultant for customer engineering teams and provide configuration best-practice guidance
• Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
• Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
• Carry a variable quota tied to new business acquisition and/or account growth
• Identify cross-sell and up-sell opportunities based on product usage data
• Lead technical Quarterly Business Reviews for C-level executives
• Serve as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
• Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation
• Partner with Enablement to create technical resources, SOPs, architectural best practices, and technical guides
• Educate internal teams and customers on technical deliverables and best practices

Senior Customer Engineer – Sub-Saharan Africa

Systems Engineer

• Architect and build Cloudflare-native replacements for ITAM’s third-party tooling
• Build and own ITAM’s internal MCP servers connecting IT systems, data sources, and workflows to Cloudflare OS and AI-powered tooling
• Refactor IT operational workflows onto Workers, Durable Objects, D1, AI Gateway, Queues, and related Cloudflare platform primitives
• Build AI agents and AI-powered automation for faster, more accurate, and less manual IT operations
• Define ITAM’s future platform data architecture, including ownership models, source-of-truth design, and integrations
• Lead build-versus-buy decisions and retire third-party tools when Cloudflare-native replacements are ready
• Partner with the Software Asset Management pillar on operational requirements
• Set engineering standards for architecture, code quality, documentation, and decision-making
• Mentor junior and mid-level engineers through design reviews and technical coaching
• Own the security, compliance, and data governance posture of built systems
• Operate as a high-ownership, high-autonomy individual contributor and engineering bar-setter