Conduent

Customer Support

• Nederlandse klanten telefonisch helpen met vragen over producten en diensten
• Actief luisteren, meedenken en passende oplossingen bieden
• Klanten adviseren over nieuwe producten en voordeligere pakketten
• Opzeggingen helpen voorkomen
• Fungeren als commercieel aanspreekpunt in de klantenservice

Klantenservice Medewerker

Accounting Manager

• Perform tasks based on established procedures
• Use data organizing and coordination skills to support the business and perform technical work
• Complete assignments and facilitate the work of others
• Coordinate assignments beyond the work area
• Propose improvements to processes, methods, work procedures, and practices
• Act as a lead without supervisory responsibility
• Review and verify the accuracy of journal entries and accounting classifications
• Extract data for dashboards on process and reconciliation metrics
• Assist with audits by providing supporting records and documentation
• Ensure adequate and updated process documentation and desktop procedures exist
• Contribute to quality efforts and guide the quality verifiers team
• Participate in first-level tasks and quality checks
• Perform other duties as assigned

Accounting Services Associate IV

Administration

• Perform recurring plan administration services under senior analyst supervision
• Triage, research, and respond to participant issues involving eligibility, calculation errors, and service delivery
• Triage and research system issues to confirm adherence to requirements
• Review benefit reports, including Business Requirements Documents, and act as needed
• Process retirement benefit applications and verify information accuracy
• Research and investigate past service and related credits
• Prepare and deliver training to team members
• Work cooperatively with plan administrators to complete tasks and projects and ensure unified service delivery
• Follow and update documentation to maintain complete, accurate work papers and audit trails
• Serve as a contact for clients' human resources personnel and vendor support

Benefits Administration Services Analyst II

Analyst

• Support customer savings initiatives and contractual savings targets
• Support buyers with cost-saving opportunities
• Analyze spend data, purchasing trends, and sourcing strategies
• Develop recommendations to improve procurement processes, operational efficiency, and program performance
• Collaborate with cross-functional teams and client stakeholders on strategic sourcing initiatives and business objectives
• Participate in client meetings and business reviews, providing insights, recommendations, and program updates
• Contribute to departmental planning, business priorities, operational goals, and continuous improvement initiatives
• Monitor performance metrics and identify opportunities to improve service delivery and operational effectiveness
• Ensure compliance with SLAs, SOPs, and internal quality standards
• Promote best practices supporting collaboration, operational excellence, and high-performing teams

Strategic Buying Services Analyst

QA Engineer

• Lead enterprise technology transformation programs focused on AI adoption, Quality Engineering, Agile delivery, DevOps, and operational excellence
• Provide strategic oversight for multimillion-dollar portfolios and global delivery teams
• Develop and execute enterprise Quality Engineering, test management, and test automation strategies
• Drive the adoption and governance of AI, Generative AI, and Agentic AI solutions
• Lead Agile and SAFe-based delivery transformation across complex programs
• Advance DevOps and CI/CD transformation initiatives to improve delivery effectiveness
• Establish executive governance frameworks, performance indicators, and reporting mechanisms
• Manage risks, issues, assumptions, and dependencies across enterprise programs
• Build relationships with executive stakeholders, business leaders, vendors, and delivery partners
• Promote innovation, continuous improvement, and organizational change
• Coach and develop high-performing teams while strengthening leadership capabilities across the organization
• Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments

Senior Manager, AI Transformation, Quality Engineering, Delivery Excellence

IT Support

• Serve as Claims Domain Test Manager for MMIS health care projects
• Drive test strategy, testing processes, and claims-domain knowledge
• Analyze business requirements and design and develop test plans
• Ensure quality processes throughout the project lifecycle
• Coordinate with customers on delivery and deployments
• Provide testing guidance throughout the entire life cycle
• Meet customer expectations and troubleshoot application problems
• Assist customers with implementation decisions
• Work closely with clients and development teams during development stages
• Conduct milestone-completion demos and track and close demo feedback
• Collaborate with development, architecture, and design teams to define GUI views and platform requirements
• Validate the end-to-end flow from claim intake through payment and reporting
• Test integration points between systems
• Design test cases based on business rules, coverage policies, and system configurations
• Validate backend data using SQL, including claim status, payment details, members, providers, and benefit plans
• Validate EDI X12 files and test interfaces/APIs using tools such as Postman
• Review requirements and documentation and create Requirements Traceability Matrices
• Create test plans, test summary reports, and traceability matrices
• Assess current product functionality against market trends and regulatory requirements for future product versions
• Drive and communicate product-feature requirements with technical and architecture teams
• Collaborate with cross-functional teams including developers, SMEs, and BAs

Manager, IT Testing – Claims Domain

Security Operations

• Develop and maintain scripts and automations that improve security processes within security-oriented platforms and other IT platforms, with guidance from senior engineers
• Assist senior engineers in building and maintaining integrations between security tools and platforms
• Develop dashboards, reports, and technical documentation for stakeholders to track security operations deliverables, trends, and progress on security posture
• Support incident response and other security operations tasks through automation
• Learn and apply DevOps and agile practices as part of the security engineering team

Cyber Security Operations Engineer

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Complete classroom training and supported call handling during the 3-week training program

Customer Service Representative

• Serve as Claims Domain test manager for MMIS health care projects
• Drive test strategy, testing processes, and domain knowledge
• Analyze business requirements and design and develop test plans
• Ensure quality processes and coordinate with customers on delivery and deployments
• Provide testing guidance throughout the entire project life cycle
• Meet customer expectations and troubleshoot application problems
• Assist customers with implementation decisions
• Work closely with clients and development teams during development stages
• Conduct demos at milestone completion and track and close demo feedback
• Collaborate with development, architecture, design, QA, business analysis, subject matter experts, and client teams
• Define GUI view and platform requirements
• Validate end-to-end flow from claim intake through payment and reporting
• Test integration points between systems
• Design test cases based on business rules, coverage policies, and system configurations
• Create test plans, test summary reports, and traceability matrices

Bookkeeper

• Reviews and verifies the accuracy of journal entries and accounting classifications.
• Extracts data for dashboards on process/reconciliation metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures that adequate and updated process documentation and desktop procedures exist.
• Contributes towards quality efforts and guides the quality verifiers team.
• Participates in first-level tasks and quality checks.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Facilitates the work of others and may coordinate assignments beyond the work area.
• Proposes improvements to processes, methods, procedures, and practices.
• Serves as a team lead, allocates work to team members, and provides subject matter guidance to junior team members.
• Provides solutions to problems based on existing challenges or procedures.

Assistente Financeiro IV

Affiliate Manager

• Volledig WFM-proces beheren: routering van klantcontacten, forecasting, capaciteitsplanning, roostering en real-time traffic management
• Een team van WFM-specialisten aansturen en verder ontwikkelen
• Forecasting en capaciteitsplanning uitvoeren op korte, middellange en lange termijn
• Regie voeren over klantcontactroutering en bijbehorende WFM-processen
• Jaarplannen en bijbehorende targets opstellen en uitvoeren
• Workload en performance analyseren en structurele verbeteringen initiëren
• Samenwerken met operationele afdelingen, de opdrachtgever en interne supportafdelingen
• Rapporteren over KPI’s en management adviseren op tactisch en strategisch niveau
• Management adviseren over operationele performance, capaciteit en budgetten

Workforce Management Business Partner

• Develop and maintain scripts and automations that improve security processes within security-oriented and other IT platforms
• Assist senior engineers with building and maintaining integrations between security tools and platforms
• Develop dashboards, reports, and technical documentation for stakeholders tracking security operations deliverables, trends, and security posture progress
• Support incident response and other security operations tasks through automation
• Learn and apply DevOps and agile practices as part of the security engineering team
• Help automate and strengthen Conduent’s global cybersecurity operations

Call Center Representative

• Answer incoming calls regarding healthcare benefits
• Assist members with Medicare enrollments, billing, claims, benefits, eligibility, invoicing, and related services
• Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Program (DSNP) levels
• Listen to customers, answer questions, and make callbacks or follow-up calls as needed
• Resolve members’ issues and strive for one-call resolution
• Navigate members’ plan benefits and review client policies and procedures
• Use multiple client systems and provided resources while complying with regulatory guidelines
• Multitask and apply problem-solving skills
• Provide polite, customer-focused service

Healthcare Call Center Representative

Proposal Manager

• Manage proposal document production, formatting, and preparation for commercial proposal responses
• Use advanced Microsoft Word features to create solicitation-specific templates and professionally format proposals
• Review RFPs and document production-related requirements
• Serve as the central point of contact for proposal production activities
• Develop and manage publication schedules and production deadlines
• Maintain, customize, and update proposal production tools and templates
• Participate in proposal meetings and conference calls
• Coordinate with Graphic Designers to manage and track text and graphics with version control
• Prepare proposal documents for internal reviews and final submission using Microsoft Word, Excel, and PDF applications
• Coordinate with external vendors for production supplies and document reproduction
• Prepare proposals for final quality reviews and assist with book checks
• Package proposals for shipment and track delivery when physical submissions are required
• Support smaller proposals and presentations by gathering baseline documents and completing required forms
• Collaborate with proposal writers, Graphic Designers, Proposal Managers, and leadership
• Assist with scheduling, organizing review meetings, and coordinating production activities
• Provide additional production support to meet deadlines

Klantenservice Medewerker

Accounting Services Associate IV

Benefits Administration Services Analyst II

Strategic Buying Services Analyst

Senior Manager, AI Transformation, Quality Engineering, Delivery Excellence

Manager, IT Testing – Claims Domain

Cyber Security Operations Engineer

Customer Service Representative

Customer Service Representative

Manager, IT Testing – Claims Domain

Assistente Financeiro IV

Workforce Management Business Partner

Cyber Security Operations Engineer

Healthcare Call Center Representative

Proposal Coordinator