Cox Enterprises

Manager

• Manage and grow a portfolio of dealer clients across North Alabama and the Tennessee/Mississippi border
• Optimize clients’ use of lines of credit ranging from $50,000 to $2,500,000
• Act as a floor plan subject matter expert for assigned clients
• Engage clients in person or virtually to achieve company goals and performance targets
• Collaborate with internal partners to drive revenue, maximize profitability, control growth, and mitigate risk
• Educate and coach clients on performance behaviors, self-service options, best practices, policies, and expectations
• Collect and analyze client financial information, reports, and dashboards
• Identify growth opportunities and clients experiencing financial distress using historical data and company tools
• Collaborate with Risk and Recovery on pre-default risk mitigation and post-default collection efforts
• Minimize loss and maximize recovery on defaulted accounts
• Conduct physical inventory inspections, audits, repossessions, and quality-control activities as necessary
• Identify and report client or internal non-compliance, fraud, and other circumstances requiring company protection
• Document conversations, activities, and client interactions in Salesforce
• Complete required Salesforce campaigns
• Onboard new clients and ensure a positive client experience
• Cultivate Cox Automotive cross-functional business relationships and opportunities
• Travel to visit clients at least 60% of the time, with occasional overnight travel

Portfolio Manager III

Customer Support

• Manage client interactions via phone, email, and other communication methods supporting the DMS technical call center
• Handle routine customer questions about product usage and technical support issues for Dealertrack products
• Maintain expert-level knowledge of Dealertrack solutions and products
• Develop and maintain technical expertise in Dealertrack products and the devices and platforms on which they function
• Accurately log customer information in the CRM customer ticketing system
• Adhere to ticket-processing objectives and support service-level agreements for response time and ticket closure
• Follow up on customer issues and respond to multiple open issues
• Work independently, multitask, and handle multiple tickets productively and timely
• Facilitate communication from the Support Team to other departments as needed to complete cases

Technical Customer Care Specialist I – Dealertrack DMS Fixed Ops

Bilingual

• Serve as part of the Employee Service Center team supporting more than 29,000 Cox Automotive employees in the United States and Canada
• Deliver customer service through phone and digital channels, including chat and SMS
• Independently manage incoming calls, emails, and digital communications
• Create and document cases for all incoming inquiries
• Strive for first-contact resolution by proactively identifying customer needs
• Follow case management guidelines, including timely communication, accurate documentation, and effective resolution
• Maintain ownership of cases and escalate time-sensitive or high-impact inquiries when appropriate
• Respond to, resolve, and route customer inquiries efficiently
• Research and resolve general HR, payroll, benefits, and leave-related inquiries
• Follow up on open issues, keep customers informed, and close ServiceNow tickets upon resolution
• Leverage AI technologies to create accurate call summaries and support case resolution
• Provide online navigation assistance and use Bomgar to troubleshoot system-related issues
• Stay current on local, state, and federal regulations, policy updates, and contract language
• Protect confidential employee information in accordance with PII Security Policy and data privacy requirements
• Support customers across four time zones and adhere to scheduled phone time
• Meet or exceed SLAs, Quality Assurance standards, and performance metrics
• Perform other duties as assigned

Bilingual Service Center Specialist II

Supervisor

• Lead and supervise a team of 10 to 15+ Mobile Inspectors in a specified geographic territory
• Ensure inspection quality and operational efficiency while maintaining accountability and operational excellence
• Support mobile inspections, new car inspections, and floorplan audits in the designated area
• Ensure inspections and floorplan audits meet quality, productivity, and safety objectives
• Recruit, hire, onboard, train, and provide ongoing support to Mobile Inspectors
• Manage team performance using Lean Daily Management, remote and field-based audits, and continuous improvement initiatives
• Build and maintain relationships with auctions, sales, remote dealer services, and other boundary partners
• Partner with Dispatch and Quality Assurance teams
• Ensure adherence to inspection processes and required disclosures and photos in the inspection application
• Monitor inspection quality through digital and in-person audits and arbitration reviews
• Provide coaching, corrective actions, and discipline as needed
• Coordinate with Sales, Auction, and Remote Dealer Services teams to meet client expectations
• Resolve issues and concerns with automotive dealers and commercial clients
• Provide or coordinate skill-based and inspection-focused training
• Conduct vehicle inspections and floorplan audits as needed
• Review work volumes, staffing levels, KPIs, and Lean Daily Management metrics
• Implement tactical plans with guidance from the Mobile Inspections Manager
• Coach, develop, and empower team members and create a cohesive team environment
• Procure, distribute, and track company equipment
• Model and monitor compliance with safety and health procedures
• Conduct regular performance reviews for direct reports
• Enforce company policies and procedures
• Perform other duties as assigned

Supervisor, Mobile Inspections

Advisor

• Review repair estimates, diagnostics, and maintenance recommendations for commercial vehicles and equipment
• Evaluate repair needs based on customer maintenance policies, OEM guidelines, warranty considerations, and industry best practices
• Authorize repairs and maintenance services within established approval guidelines
• Analyze labor operations, parts requirements, and repair recommendations for accuracy, necessity, and cost effectiveness
• Use vehicle repair history, maintenance records, warranty information, parts pricing, labor standards, and repair best practices to support maintenance decisions
• Communicate with repair facilities, technicians, vendors, and customers to obtain diagnostic information and clarify repair recommendations
• Advocate for customers by helping manage repairs and ensuring service providers meet customer maintenance expectations
• Audit managed repairs and preventive maintenance inspections for accuracy, validity, and compliance
• Research maintenance history and prior repairs to support repair authorization decisions
• Assist in resolving invoice discrepancies, estimate variances, maintenance-related disputes, and billing concerns
• Support preventive maintenance program compliance and vehicle maintenance scheduling
• Collaborate with internal teams, service providers, and customers to minimize vehicle downtime and ensure timely repair completion
• Maintain detailed documentation of repair authorizations, recommendations, and case activity
• Deliver timely communication, quality service, and sound maintenance decisions
• Manage multiple repair cases simultaneously while maintaining accuracy and attention to detail

Fleet Services Advisor I

General

• Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in the control/custody of the repair technician
• Oversee assigned projects as needed
• Exercise judgment on advanced or complex issues with limited supervision
• Maintain timely and accurate documentation and notation in Cox Fleet systems regarding each customer contact
• Provide excellent customer service for internal and external customer calls
• Establish positive customer rapport
• Obtain customer approval for all repairs and services
• Proactively contact customers to schedule preventative maintenance at regular intervals and drive repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for supported technicians
• Continuously develop and improve company capabilities in dispatching and service scheduling
• Perform additional duties and special projects as assigned

Lead Fleet Services Coordinator

• Serve as the client advocate and own client satisfaction through accurate resolution
• Manage a high volume of tasks in a fast-paced environment
• Leverage resources to identify client needs, clarify and communicate information, research issues, and provide effective resolution
• Become proficient in knowledge base requirements, platforms, systems, and tools
• Maintain documentation of conversations to ensure handoff continuity and client profile accuracy
• Identify client needs, research issues, and provide solutions or alternatives
• Build sustainable relationships and provide best-in-class service
• Meet or exceed established key performance criteria
• Work across the organization to resolve client requests
• Assist clients with onboarding by providing application and registration status, next-step guidance, and answers to questions
• Dispatch available vehicles to clients across all regions on an inbound basis
• Communicate how clients can use client-facing tools
• Perform other duties as deemed necessary by management

Senior Customer Care Specialist, Manheim

Inspector

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and return vehicles safely on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; ensure accurate system entry
• Inspect and document vehicle exterior and interior condition
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Proactively engage dealers to increase inspection volume and maintain participation
• Use data, insights, and partner input to maximize inspection efficiency and territory productivity
• Adapt to changes in daily appointments and schedules to ensure dealer coverage
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety and health procedures
• Participate in Safety Excellence initiatives
• Comply with Manheim inspection standards, including the NAAA Frame/Structure Damage Policy
• Perform other duties as assigned
• At senior level, perform advanced inspections, mentor peers, and support onboarding and development of less experienced inspectors