Cox Enterprises

Supervisor

• Lead and supervise a team of 10 to 15+ Mobile Inspectors in a specified geographic territory
• Ensure inspection quality and operational efficiency while maintaining accountability and operational excellence
• Assist with mobile inspections, new car inspections, and floorplan audits
• Ensure inspections and audits meet quality, productivity, and safety objectives
• Recruit, hire, onboard, train, and support Mobile Inspectors
• Manage ongoing team performance using Lean Daily Management, remote and field-based audits, and continuous improvement initiatives
• Build and maintain relationships with auctions, sales, remote dealer services, and other boundary partners
• Manage team productivity and quality in partnership with Dispatch and Quality Assurance
• Ensure adherence to inspection processes and required disclosures and photos in the inspection application
• Monitor inspection quality through digital and in-person audits and arbitration reviews
• Provide coaching, corrective actions, and discipline as needed
• Coordinate with Sales, Auction, and Remote Dealer Services teams to meet client expectations
• Resolve issues and concerns for automotive dealers and commercial clients
• Provide or coordinate skill-based and inspection-focused training
• Conduct vehicle inspections and floorplan audits as needed
• Review work volumes, staffing levels, KPIs, and Lean Daily Management metrics
• Implement tactical plans with guidance from the Mobile Inspections Manager
• Procure, distribute, and track company equipment
• Promote and monitor safety procedures and behaviors
• Conduct regular performance reviews for direct reports
• Enforce company policies and procedures
• Perform other duties as assigned

Supervisor, Mobile Inspections

General

• Manage communication between Manheim and commercial clients and buyers using tools and platforms to cross-reference, research, and report gate pass information
• Foster communication with Manheim physical-site employees, clients, and security teams; escalate concerns to management
• Respond to transaction-related client inquiries and provide problem resolution according to company policies and procedures
• Maintain Smartsheet tracking for gate pass verification and client assistance workflows
• Review, enter, and update vehicle notes; monitor shared email boxes and Teams channels
• Generate buyer gate releases through AS400 after reviewing risk class, payment status, and vehicle availability
• Manage internal and external account relationships through shared email accounts, Teams channels, and phone queues
• Update SmartSheet requests regarding lost keys, dead batteries, and pending PSIs
• Work and close PSIs in Failed Status throughout the week
• Follow client and procedural SOPs and achieve established KPIs
• Perform related duties assigned by leadership

Business Solutions Specialist II, Concierge

Inspector

• Locate, start, move, inspect, and safely return vehicles on dealer lots
• Conduct thorough vehicle-condition assessments following the Manheim Express Inspection process
• Verify vehicle identification and enter accurate VIN, mileage, sub-series, and other vehicle information
• Inspect vehicle equipment and options, documenting damage, missing items, and inoperable items
• Inspect and record exterior condition, including tires, frame, glass, panels, and mechanical components
• Inspect and record interior condition, including seats, dashboard, and options
• Perform basic mechanical checks on powertrain, drivetrain, and electrical components
• Work with teammates, field sales, and customer care to create a superior customer experience
• Use Salesforce.com for reporting, lead input, and customer performance reviews
• Inform and educate dealers about auction policies and procedures
• Partner with clients at their locations to inspect vehicles and ask for more inventory
• Follow safety and health procedures and participate in Safety Excellence activities
• Perform other duties as assigned

Mobile Inspector I

Account Manager

• Develop and implement marketing strategies for assigned Growth and Tier 3 client segments
• Build understanding of client business models, remarketing objectives, and market challenges
• Create account-specific marketing plans and serve as a primary marketing contact for assigned accounts
• Serve as primary marketing liaison for assigned commercial accounts
• Design and execute targeted marketing campaigns across Manheim’s auction network
• Collaborate with Field Marketing and cross-functional teams on client initiatives
• Coordinate digital, event, and location-based marketing activations
• Use Salesforce, analytics platforms, and AI-enabled tools to synthesize data into insights and performance narratives
• Translate campaign, buyer, and account data into actionable recommendations
• Develop performance recaps and summaries for Sales, Field Marketing, and Key Account Marketing partners
• Monitor and report KPIs, marketing impact, and ROI
• Partner with Sales, Operations, Data Analytics, and Corporate Marketing
• Share campaign learnings and performance summaries to support decision-making
• Ensure seamless handoffs, consistent communication, brand standards, and customized client experiences

Key Account Manager

Analyst

• Own operational and performance reporting, data governance, and automation enablement across the Employee Service Center
• Develop, maintain, and analyze payroll operational dashboards, metrics, and reports using Workday, UKG, Excel, and other tools
• Monitor payroll performance indicators, service levels, and compliance metrics, delivering insights and recommendations to leadership
• Serve as subject matter expert for payroll reporting and analytics, ensuring data accuracy, integrity, and timely delivery
• Analyze payroll trends, recurring issues, and case data to identify root causes and recommend sustainable solutions
• Own and maintain operational reporting across payroll, case management, workforce administration, leaves, and other People Solutions areas
• Migrate legacy manual reporting processes to automated workflows
• Build and manage recurring operational dashboards in ServiceNow
• Conduct trend analysis to identify process failures, training gaps, and automation opportunities
• Deliver monthly reporting packages with clear narrative and recommendations
• Support ServiceNow data structure governance and participate in ServiceNow UAT
• Serve as data point of contact for ad hoc leadership requests and audit/compliance reporting
• Identify repetitive, high-volume, or rule-based work suitable for AI deflection or automation
• Support measurement of AI and automation initiative performance
• Maintain a pipeline of AI/automation candidate processes
• Translate initiative outputs into tailored insights for front-line ESC teams and People Solutions leadership

Senior Service Center Analyst

• Accurately and efficiently process vehicle titles
• Verify title information is correct
• Interact with clients and regulatory agencies to resolve title issues
• Develop knowledge of US Federal, State, and Territory title information, internal policies and procedures, and the NextGear standard for customer service
• Review titles for negotiability and sign and reassign titles on behalf of clients
• Complete applications for new titles on behalf of clients as needed
• Facilitate lien perfection on NextGear Capital financed collateral when required
• Release NextGear Capital liens on collateral paid in full according to policy and procedure
• Communicate with internal and external clients via email, ServiceNOW tickets, and phone calls
• Answer routine questions, follow guidelines, and use judgment based on experience
• Partner with senior Title Specialists and Titles & Records leadership on complex title issues
• Follow instructions and maintain workflow standards with integrity
• Attain production, quality, and metric standards
• Adhere to NextGear Capital and Cox Automotive policies and procedures
• Perform additional assigned tasks as directed by Titles & Records leadership

Title Specialist I

Human Resources

• Provide guidance, support, and recommendations on employee relations matters
• Advise business leaders on disciplinary actions, performance improvement plans, involuntary termination reviews, and related matters
• Conduct less complex employee relations investigations
• Build partnerships with leaders, HR Business Partners, Legal, and internal teams
• Use Workday and ServiceNow to support employee action reviews
• Interpret policies and processes and educate employees and stakeholders on compliance
• Own employee relations cases in the case management system and/or Ethics Hotline
• Document and handle matters according to ER team processes and practices
• Analyze employee relations trends and escalate areas of opportunity
• Promote a positive and open employee relations environment
• Assist with information gathering for legal complaints and charges
• Serve as backup for the Employee Relations intake role
• Perform other duties as assigned

Employee Relations Business Partner

• Provide guidance, support, and recommendations on employee relations issues
• Build partnerships with management, HR Business Partners, Legal, and internal teams
• Conduct, perform, and document employee relations investigations
• Advise and guide leaders on employee concerns and investigations
• Partner with stakeholders on recommendations to resolve inquiries, concerns, and investigations
• Interpret company policies and processes and promote compliance
• Educate employees and stakeholders on policies and processes
• Own employee relations cases in the case management system and/or Ethics Hotline
• Document investigation findings according to best practices
• Analyze and track employee relations trends
• Identify areas of opportunity and improve employee engagement
• Promote a positive and open employee relations climate
• Assist with information gathering for legal complaints and charges

Senior Employee Relations Business Partner

Outside Sales

• Grow and retain subscription revenue for Autotrader and Kelley Blue Book products
• Grow a portfolio of franchise and large independent automotive dealers
• Present creative solutions to help dealers reach business objectives
• Provide insights to automotive dealers regarding key business challenges
• Collaborate across Cox Auto sales teams to drive quality referrals
• Build and cultivate relationships with assigned automotive dealers
• Meet or exceed revenue, retention, and referral goals
• Manage sales pipeline and forecasting
• Maximize utilization of sales enablement systems, tools, and analytics
• Ensure dealer expectations are exceeded
• Expand relationships with multiple decision makers at dealer clients to maximize revenue and minimize cancellations
• Provide data-driven consultative assessments of dealers’ operational challenges and needs
• Reinforce the value proposition through monthly ROI business reviews
• Leverage qualitative and quantitative data and market insights to assist dealers in making informed business decisions
• Identify cross-sell and upsell opportunities within assigned accounts
• Support sales partners from other business units in discovering, designing, and proposing solutions
• Advocate for assigned dealers during implementation and onboarding
• Respond to and route customer issues to the appropriate contact or business unit

Territory Sales Manager

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and safely return vehicles on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; ensure accurate system entry
• Inspect and document vehicle exterior and interior condition, including tires, frame, glass, panels, mechanical components, seating, dashboard, and installed options
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Engage dealers to increase inspection volume and maintain active participation
• Use data, insights, and partner input to maximize inspection efficiency and territory productivity
• Adapt to changes in daily appointments and schedules to ensure dealer coverage
• Prepare and submit daily activity and production reports
• Utilize Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams to support client success
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety, health, compliance, and Manheim inspection standards
• Participate in Safety Excellence initiatives
• Level 2: Independently conduct detailed and complex inspections, manage schedules, build client relationships, and support continuous improvement
• Senior Level: Perform advanced inspections, mentor peers, support onboarding, and serve as a subject matter resource

Mobile Vehicle Condition Inspector

Data Analyst

• Perform analysis on service and vehicle auction lifecycle data
• Define business questions, identify data sources and queries, clean and transform data, analyze trends, visualize data, and present insights
• Support data-science and data-engineering teams with complex analyses and implementation
• Build and improve data processes and pipelines, ensuring data quality and measuring KPIs
• Work with data suppliers and drive project deliverables
• Support product management by researching service, pricing, repair data, features, and product differentiation
• Liaise between technology and product strategy
• Perform data analysis and validation and translate data into meaningful insights
• Develop reports, dashboards, and data visualizations for decision-making
• Monitor and analyze key metrics and execute recurring analyses and reporting
• Write, maintain, and update queries for internal customer requests
• Coordinate data feeds, source and merge internal and external data, ingest and clean datasets, derive metrics, and transform data into usable information
• Assist development teams with data reporting models and monitoring systems
• Build and validate derived metrics and business rules
• Ensure the quality of data stores used for collection, tracking, and reporting
• Partner with Operations, Quality Assurance, Dispatch, engineering, product, and business teams

Data Analyst II

• Develop a sales strategy to retain and grow revenue streams from an assigned book of business across the Cox Automotive suite
• Serve as the key point of contact for existing dealer clients within Inventory Solutions
• Travel to clients’ places of business 4–5 days a week to develop relationships and introduce solution selling
• Provide Cox Automotive lead generation through consultation focused on in-lane and digital transactions
• Develop opportunities with assigned key accounts for other Cox Automotive Solutions groups and collaborate with sales teams to close them
• Collaborate with marketing, promotions, sales, and other departments to explore client growth opportunities
• Create value-added solutions to help clients and Inventory Solutions transact consistently and exceed sales goals
• Sell value-added solutions across Cox Automotive within a designated book of business
• Work remotely with 80% travel to provide solutions-based selling to clients
• Use Salesforce as a selling tool and informational resource
• Consult and sell solutions for Inventory Solutions and Cox Automotive clients
• Implement the Inventory Solutions Sales Cycle
• Work with minimal supervision in client locations and auction environments

Field Sales Representative

• Assist with creating knowledge content for in-field teams for new software enhancements and updates to existing software
• Work directly with the Knowledge Management Director within the Business Leadership Team at vAuto
• Design, develop, and validate weekly knowledge management articles
• Develop new learning and training content
• Collaborate with Performance Management, vAuto Support, Instructional Design, and Business Leadership stakeholders
• Develop content outlines, job aids, and visual aids for adult learners
• Create knowledge checks for adult learners
• Manage multiple project tasks and deadlines simultaneously
• Present learning content to Performance Managers, Sales Specialists, and Performance Consultants across vAuto and Cox businesses
• Build relationships and network with peers and professionals across Performance Management, Support, and Business Leadership

Knowledge Management – Digital Training Intern

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and safely return vehicles on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; enter data accurately into systems
• Inspect and document exterior and interior vehicle condition, including tires, frame, glass, panels, mechanical components, seating, dashboard, and installed options
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, and inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Engage dealers to increase inspection volume and maintain active participation
• Use data, insights, and partner input to maximize inspection efficiency and territory productivity
• Adapt to changing appointments and schedules to ensure dealer coverage
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety and health procedures
• Participate in Safety Excellence initiatives
• Comply with Manheim inspection standards, including the NAAA Frame/Structure Damage Policy
• Senior level: perform advanced inspections, mentor peers, support onboarding, and serve as a subject matter resource

Mobile Vehicle Inspector

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and return vehicles safely on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; enter data accurately
• Inspect and document vehicle exterior and interior condition, tires, frame, glass, panels, mechanical components, seating, dashboard, and installed options
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Proactively engage dealers to increase inspection volume and participation
• Use data, insights, and partner input to maximize inspection efficiency and territory productivity
• Adapt to changes in daily appointments and schedules to ensure dealer coverage
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety, health, compliance, and Manheim inspection standards
• Participate in Safety Excellence initiatives
• Perform other duties as assigned