Cox Enterprises

Inspector

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and return vehicles safely on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; enter data accurately in systems
• Inspect and document vehicle exterior and interior condition, tires, frame, glass, panels, mechanical components, seating, dashboard, and installed options
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Proactively engage dealers to increase inspection volume and maintain active participation
• Use data, insights, and partner input to maximize inspection efficiency and territory productivity
• Adapt to changes in daily appointments and schedules for effective dealer coverage
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety, health, inspection, and compliance standards
• Participate in Safety Excellence initiatives
• For senior level: perform advanced inspections, mentor peers, support onboarding, and serve as a subject matter resource

Mobile Vehicle Condition Inspector

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and safely return vehicles on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options
• Inspect and document vehicle exterior and interior condition, tires, frame, glass, panels, mechanical components, seating, dashboard, and installed options
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Proactively engage dealers to increase inspection volume and participation
• Use data, insights, Salesforce.com, and partner input to maximize inspection efficiency and territory productivity
• Adapt to changing appointments and schedules to ensure dealer coverage
• Prepare and submit daily activity and production reports
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety, health, compliance, and Manheim inspection standards
• Participate in Safety Excellence initiatives
• Perform advanced inspections, mentor peers, and support onboarding and development at the Senior Level

Mobile Vehicle Inspector

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and safely return vehicles on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options
• Accurately enter inspection data into systems
• Inspect and document exterior and interior vehicle condition
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, and inoperable features
• Build trust with dealer clients through quality, professionalism, and responsiveness
• Educate clients on Manheim Marketplace and mobile inspection services
• Engage dealers to increase inspection volume and maintain participation
• Use data, insights, and partner input to maximize inspection efficiency and territory productivity
• Adapt to daily appointment and schedule changes
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety and health procedures
• Participate in Safety Excellence initiatives
• Comply with Manheim inspection standards, including the NAAA Frame/Structure Damage Policy
• Perform other duties as assigned
• Senior level: perform advanced inspections, mentor peers, support onboarding, and serve as a subject matter resource

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and safely return vehicles on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; enter data accurately
• Inspect and document exterior and interior vehicle condition
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Proactively engage dealers to increase inspection volume and participation
• Use data and partner input to maximize inspection efficiency and territory productivity
• Adapt to changes in appointments and schedules to ensure dealer coverage
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety, health, and Manheim inspection standards
• Participate in Safety Excellence initiatives and comply with the NAAA Frame/Structure Damage Policy
• Senior-level inspectors perform advanced inspections, mentor peers, and support onboarding and development

Customer Support

• Serve as an escalation point for Contact Center Representatives needing assistance with in-depth customer requests
• Assist in or conduct training for Contact Center Representatives on new products, pricing, services, and processes/procedures
• Consult supervisors on problem or complex request resolutions
• Provide input for improvements, diagnostic tools, and process changes
• Monitor queues to proactively identify trends, changes, and potential issues
• Manage backlog
• Identify, assess, and resolve issues
• Refer unresolved customer conflicts to designated departments, including IT or Product and Manheim Partners
• Consult with and maintain relationships with dealers and carriers
• Educate dealers and carriers about Manheim, Ready, and Central Dispatch
• Perform additional duties such as data analysis, project management, reporting, and training
• Travel infrequently
• Maintain a friendly and professional tone and demeanor
• Assist in all functional areas as needed

Senior Customer Care Specialist – Manheim

General

• Troubleshoot events to ensure the appropriate service provider is dispatched
• Coordinate and manage fleet-operation logistics
• Assess and assign all open events
• Verify proper authorization before dispatching events
• Assign the appropriate and nearest service provider for requested repairs
• Advise customers of estimated arrival times and follow their requirements
• Inform the supervisor on duty about service-provider delays or repair problems
• Address problems and customer inquiries
• Provide market coverage through variable work hours in a 24/7/365 operation

Dispatch Coordinator – Cox Fleet

• Handle all inbound calls in a timely manner
• Accurately gather and follow customer requirements during the initial call
• Obtain complete and accurate information while on the call
• Enter data promptly and precisely record the unit’s location
• Ensure accurate billing information is communicated to the service provider
• Handle estimates promptly and accurately
• Make outbound calls to obtain updates on open events
• Keep customers updated on event status and follow their instructions
• Collaborate with the roadside dispatcher when problems arise
• Manage time effectively to prioritize and complete tasks within deadlines
• Manage the logistics of fleet operations, ensuring vehicles are maintained and repaired promptly

Call/Follow Up Specialist

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and safely return vehicles on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options
• Inspect and document exterior and interior vehicle condition
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, and inoperable features
• Build trust and strong relationships with dealer clients
• Educate clients about Manheim Marketplace and mobile inspection services
• Engage dealers to increase inspection volume and maintain participation
• Use data and partner input to improve inspection efficiency and territory productivity
• Adapt to changes in appointments and schedules
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Maintain production expectations and follow safety and health procedures
• Participate in Safety Excellence initiatives
• Comply with Manheim inspection standards, including the NAAA Frame/Structure Damage Policy
• Senior inspectors perform advanced inspections, mentor peers, and support onboarding and development

• Conduct quality assurance and transportation vehicle inspections at designated locations
• Perform consistent inspections on newly manufactured vehicles
• Inspect vehicles for impact damage, vandalism, factory defects, restraint failure damage, accidents, weather-related damage, and transportation-related damage
• Document and code damage and provide verification codes for trucking companies before dealership delivery
• Complete inspections in demanding outdoor environments and fast-paced, multi-organization facilities
• Ensure inspection quality, consistent standards, accurate data transmission, and timely completion
• Make analytical inspection decisions using defined guidelines
• Conduct inspections on facility grounds and aboard rail cars
• Document and record vehicle damage using a handheld computer and digital camera
• Assist with root-cause analysis of transportation-related damage
• Prepare routine oral and written inspection reports
• Transmit all files upon completion of inspection
• Locate vehicles and board rail cars and ships as needed
• Complete special projects and other assigned duties

New Car Vehicle Inspector II

• Conduct on-site vehicle condition inspections for dealer clients within an assigned territory
• Locate, start, move, inspect, and return vehicles safely on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; enter data accurately
• Inspect and document exterior and interior vehicle condition
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients and educate them on Manheim Marketplace and mobile inspection services
• Engage dealers to increase inspection volume and maintain participation
• Manage changing daily appointments and schedules for dealer coverage
• Prepare and submit daily activity and production reports
• Use Salesforce.com for reporting, lead management, and customer performance tracking
• Collaborate with Wholesale Specialists, peers, and other Manheim teams
• Contribute to continuous improvement and Lean process enhancement
• Follow safety and health procedures and participate in Safety Excellence initiatives
• Comply with Manheim inspection standards, including the NAAA Frame/Structure Damage Policy
• Senior Level: Perform advanced vehicle inspections, mentor peers, and support onboarding

Manager

• Manage and grow a portfolio of dealer clients across the assigned territory
• Manage client lines of credit ranging from $50,000 to $2,500,000
• Build and maintain client relationships
• Optimize portfolio performance through client use of lines of credit
• Identify and mitigate pre-default account risk
• Support post-default collections on defaulted accounts
• Act as a floor plan subject matter expert for portfolio clients
• Achieve company goals and performance targets through in-person and virtual client engagement
• Educate and coach clients on performance behaviors, self-service options, best practices, policies and expectations
• Collect and analyze client financial information, reports and dashboards
• Identify growth opportunities and clients experiencing financial distress using historical data and company tools
• Collaborate with Risk and Recovery on pre-default mitigation and post-default collection efforts
• Conduct physical inventory inspections and ensure audit, repossession and inventory accuracy
• Identify and report client or internal non-compliance, fraud and other circumstances requiring company protection
• Document conversations, activities and client interactions in Salesforce and complete required campaigns
• Onboard new clients
• Cultivate Cox Automotive cross-functional business relationships and opportunities

Portfolio Manager III

• Provide technical customer support to ensure customers are satisfied with products and services
• Engage with customers to explain product/service capabilities and operations
• Train customers in standard operational procedures and provide coaching/expertise to resolve technical and procedural difficulties
• Liaise with product, service delivery, and other teams to address unanticipated issues and situations
• Work directly with clients via phone, email, chat, and/or other electronic communication methods to resolve application and product issues
• Handle routine customer questions relating to product usage within Dealertrack support
• Provide technical support for issues relating to the Cox Automotive suite of products through resolution
• Leverage technical knowledge to deliver excellent client care while adhering to quality assurance standards
• Maintain expert-level knowledge of line-of-business processes and procedures
• Accurately log customer information in the CRM tool
• Facilitate communication with other departments to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries
• Follow up to keep customers apprised of issue status

Technical Customer Care Specialist I – Dealertrack FI

Outside Sales

• Grow and retain subscription revenue for Autotrader and Kelley Blue Book products
• Grow a portfolio of franchise and large independent automotive dealers
• Present creative solutions to help dealers reach business objectives
• Provide insights regarding key business challenges
• Collaborate across Cox Auto sales teams to drive quality referrals
• Build and cultivate relationships with assigned automotive dealers
• Meet or exceed revenue, retention, and referral goals
• Manage sales pipeline and forecasting
• Maximize utilization of sales enablement systems, tools, and analytics
• Ensure dealer expectations are exceeded
• Expand relationships with multiple decision makers to maximize revenue and minimize cancellations
• Provide data-driven consultative assessments of dealer operational challenges and needs
• Reinforce value proposition through content and data via monthly ROI business reviews
• Leverage qualitative and quantitative data and market insights to support dealer business decisions
• Identify cross-sell and upsell opportunities
• Support sales partners in discovering, designing, and proposing solutions
• Advocate for assigned dealers during solution implementation and onboarding
• Respond to and route customer issues to the appropriate contact or business unit

Territory Sales Manager – Autotrader

• Serve as the key point of contact for existing dealer clients within Inventory Solutions
• Travel to clients’ places of business 4–5 days a week to develop relationships and introduce solution selling
• Provide Cox Automotive lead generation through consultation focused on transacting in-lane and digitally
• Develop sales strategies to retain and grow revenue from an assigned book of business across the Cox Automotive suite
• Collaborate with teams across departments, auction locations, and Cox Automotive business units to improve client service and experience
• Develop opportunities with assigned key accounts for other Cox Automotive Solutions groups and collaborate with sales teams to close them
• Collaborate with marketing, promotions, and sales teams to explore client growth opportunities
• Create value-added solutions to help clients and Inventory Solutions transact consistently and exceed sales goals
• Sell value-added Cox Automotive solutions within a designated book of business
• Work remotely with 80% travel to provide solutions-based selling to clients
• Use a consultative solutions sales approach at clients’ places of business
• Leverage Salesforce as a selling tool and informational resource
• Consult and sell solutions for Inventory Solutions and Cox Automotive clients across franchise, wholesale, and independent segments
• Implement the Inventory Solutions Sales Cycle
• Work independently with minimal supervision across client locations and auction environments

Field Sales Representative

• Manage incoming calls, emails, and digital communications to the Employee Service Center
• Create and document cases for all incoming inquiries
• Strive for first-contact resolution by proactively identifying customer needs
• Follow case management guidelines, including timely communication, accurate documentation, and effective resolution
• Maintain ownership of each case and escalate time-sensitive or high-impact inquiries when appropriate
• Respond to, resolve, and route customer inquiries efficiently
• Research and resolve general HR, payroll, benefits, and leave-related inquiries
• Follow up on open issues, keep customers informed, and close ServiceNow tickets upon resolution
• Leverage AI technologies to create accurate call summaries and support efficient case resolution
• Provide online navigation assistance and use Bomgar to troubleshoot system-related issues
• Stay current on local, state, and federal regulations, policy updates, and contract language
• Protect confidential employee information according to PII Security Policy and data privacy requirements
• Support customers across four time zones and remain flexible during fluctuating volume and peak demands
• Meet or exceed SLAs, Quality Assurance standards, and performance metrics
• Perform other duties as assigned

Mobile Vehicle Condition Inspector

Mobile Vehicle Inspector

Mobile Vehicle Inspector

Mobile Vehicle Condition Inspector

Senior Customer Care Specialist – Manheim

Dispatch Coordinator – Cox Fleet

Call/Follow Up Specialist

Mobile Vehicle Condition Inspector

New Car Vehicle Inspector II

Mobile Vehicle Condition Inspector

Portfolio Manager III

Technical Customer Care Specialist I – Dealertrack FI

Territory Sales Manager – Autotrader

Field Sales Representative

Service Center Specialist II