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CVS HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing business-to-business receivables and executing account resolution strategies while ensuring compliance with relevant regulations. Strong communication and problem-solving skills are essential for effective client interaction and collaboration with internal teams.
Highest-signal resume keywords
Accounts Receivable ManagementFDCPA KnowledgeMedicaid and Medicare KnowledgeMicrosoft Office ProficiencyHealthcare Industry Expertise
About the role
Key responsibilities & impact- Manage a portfolio of business-to-business receivables and drive timely resolution of outstanding account balances
- Contact clients by phone, email, and written correspondence to resolve delinquent balances within company and federal guidelines
- Identify targeted accounts for delinquency improvement and prioritize follow-up activity
- Develop and execute account resolution strategies, including promissory notes, payment arrangements, release agreements, and settlement agreements
- Review customer contracts and account documentation for compliance and appropriate collection activity
- Research, reconcile, and document account issues, billing discrepancies, and payment activity
- Partner with internal teams and leadership to address collection barriers and improve account outcomes
- Maintain accurate documentation of collection activity, customer communication, and resolution steps in internal systems
- Monitor trends and patterns across assigned accounts and recommend process improvements
- Demonstrate professionalism, sound judgment, and customer relationship management while working toward collection goals
- Support special projects and perform other duties as assigned
Requirements
What you’ll need- 1-2 years of experience in an accounting, financial, and/or collections-based role
- Demonstrated proficiency in Microsoft Office, including Word and Excel
- High school diploma or GED
- Resides in Ohio or Arizona (preferred)
- Willingness to travel if needed (preferred)
- Advanced knowledge of the healthcare industry (preferred)
- Working knowledge of Medicaid, Medicare, and third-party insurance (preferred)
- Knowledge of FDCPA, HIPAA, compliance guidelines, and related laws and regulations (preferred)
- Experience using internal billing and collections systems (preferred)
- Experience with pharmaceutical account billing documentation, research, and reconciliation (preferred)
- Experience in business-to-business accounts receivable or collections (preferred)
- Strong collaborative and team-oriented nature (preferred)
- Excellent attention to detail and problem-solving skills (preferred)
- Excellent written and verbal communication skills (preferred)
- Bachelor's degree (preferred)
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Resolution StrategiesBilling ReconciliationCompliance ReviewDocumentation ManagementDelinquency Improvement
Soft Skills
Attention to DetailProblem-SolvingWritten CommunicationVerbal CommunicationTeam Collaboration
Tools & Technologies
Internal Billing SystemsMicrosoft WordMicrosoft Excel
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Business-to-Business CollectionsHealthcare ComplianceThird-Party InsuranceCollection GuidelinesPharmaceutical Billing