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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts, resolving payment issues, and maintaining accurate records. Proficient in building customer relationships and collaborating with cross-functional teams to minimize bad debt.
Highest-signal resume keywords
Accounts Receivable ExperienceCollections ManagementBilingual (English / Spanish)Microsoft Word and Excel ProficiencyStrong Communication Skills
About the role
Key responsibilities & impact- Manage an assigned portfolio of customer accounts via phone and email
- Build relationships with customers
- Resolve past-due balances by identifying root causes and partnering with customers on payment solutions
- Maintain accurate account records and document collection activity and customer interactions
- Collaborate with Cash Applications, Credit, Customer Service and Sales teams
- Reduce aging and minimize bad debt
Requirements
What you’ll need- High school diploma or equivalent
- Bachelor’s degree preferred
- 1+ years of collections, accounts receivable or customer service experience preferred
- Bilingual (English / Spanish) a plus
- Working knowledge of Microsoft Word and Excel
- Strong communication skills with a customer-focused, solution-oriented mindset
- Must complete a pre-employment hair follicle drug screening
- Must work on-site
Benefits
Comp & perks- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- Café featuring affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableCollectionsCustomer ServicePayment SolutionsRecord Keeping
Soft Skills
Relationship BuildingSolution-Oriented MindsetCollaboration
Industry Keywords
Aging ReductionBad Debt MinimizationCustomer Interaction Documentation