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CVS HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consumer collections practices and payment arrangement processes while maintaining compliance with applicable regulations. Proficient in managing high-volume workloads and effectively communicating with customers to resolve account issues.
Highest-signal resume keywords
Consumer Collections PracticesPayment Arrangement ProcessesMicrosoft Office ProficiencyHigh-Volume Call Center ExperienceAttention to Detail
About the role
Key responsibilities & impact- Contact customers by phone, email, and/or written correspondence regarding past-due account balances
- Review account history, billing details, payment status, and notes when speaking to customers
- Explain balances, due dates, payment expectations, and available resolution options
- Negotiate payment arrangements within approved guidelines
- Document collection activity, customer interactions, disputes, and follow-up actions accurately
- Research account issues and work with internal teams to resolve billing discrepancies or payment concerns
- Monitor assigned accounts and follow up consistently to drive resolution and reduce aging balances
- Escalate complex, sensitive, or unresolved accounts according to established procedures
- Maintain compliance with company policies and applicable consumer collection regulations
- Support reporting needs, account reviews, and process improvement efforts
- Meet individual and team productivity, quality, and collection performance expectations
- Perform other duties as assigned
Requirements
What you’ll need- 1-2 years of experience in an accounting, financial, and/or collections-based role
- Demonstrated proficiency with Microsoft Office and account management or billing systems
- Resides in Arizona or Ohio
- Willingness to work Monday-Friday from 7am-3:30pm Arizona Time
- Knowledge of consumer collections practices and payment arrangement processes
- 2+ years of experience in a high-volume call center environment
- Strong verbal and written communication skills
- Ability to handle difficult conversations professionally and with empathy
- Strong attention to detail and accuracy in account review and documentation
- Basic problem-solving and conflict resolution skills
- Ability to manage a high-volume workload and prioritize follow-up activities
- Knowledge of the healthcare industry, as well as working knowledge of Medicaid, Medicare & third-party insurance
- Ability to balance customer service with accountability for payment collection
- Comfort working with performance goals, aging reports, and follow-up metrics
- Ability to identify account issues and coordinate with internal partners for resolution
- High school diploma or GED
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
- CVS Health bonus, commission or short-term incentive program in addition to base pay
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementBilling SystemsDocumentation AccuracyProblem-SolvingConflict Resolution
Soft Skills
Verbal CommunicationWritten CommunicationEmpathyProfessionalismTime Management
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare IndustryMedicaidMedicareThird-Party InsuranceConsumer Collection Regulations