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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts and resolving payment issues while maintaining accurate records. Strong communication and collaboration skills are essential for working with cross-functional teams to minimize bad debt.
Highest-signal resume keywords
Collections ExperienceAccounts Receivable ManagementCustomer Service SkillsBilingual (English / Spanish)Microsoft Word and Excel Proficiency
About the role
Key responsibilities & impact- Manage an assigned portfolio of customer accounts, building relationships via phone and email
- Resolve past-due balances by identifying root causes and partnering with customers on payment solutions
- Maintain accurate account records, documenting collection activity and customer interactions
- Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt
Requirements
What you’ll need- High school diploma or equivalent
- Bachelor’s degree preferred
- 1+ years of collections, accounts receivable or customer service experience preferred
- Bilingual (English / Spanish) a plus
- Working knowledge of Microsoft Word and Excel
- Strong communication skills with a customer-focused, solution-oriented mindset
- All new hires must complete a pre-employment hair follicle drug screening
Benefits
Comp & perks- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- On-site café
- First-class fitness center with complimentary personal trainers
- Over four miles of beautifully maintained walking trails
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsAccounts ReceivableCustomer ServicePayment SolutionsAccount Management
Soft Skills
Strong Communication SkillsCustomer-Focused MindsetSolution-Oriented Approach
Industry Keywords
Aging AccountsBad Debt ReductionCollaborationDocumentationRoot Cause Analysis