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CVS HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consumer collections practices, payment arrangement processes, and account management within a high-volume call center environment. Proficient in maintaining compliance with regulations while balancing customer service and accountability for payment collection.
Highest-signal resume keywords
Consumer Collections PracticesAccount Management SystemsHigh-Volume Call Center ExperienceStrong Verbal And Written CommunicationKnowledge Of Medicaid And Medicare
About the role
Key responsibilities & impact- Contact customers by phone, email, and/or written correspondence regarding past-due account balances
- Review account history, billing details, payment status, and notes when speaking to customers
- Explain balances, due dates, payment expectations, and available resolution options
- Negotiate payment arrangements within approved guidelines
- Document collection activity, customer interactions, disputes, and follow-up actions in appropriate systems
- Research account issues and work with internal teams to resolve billing discrepancies or payment concerns
- Monitor assigned accounts and follow up consistently to drive resolution and reduce aging balances
- Escalate complex, sensitive, or unresolved accounts according to established procedures
- Maintain compliance with company policies and applicable consumer collection regulations
- Support reporting needs, account reviews, and process improvement efforts
- Meet individual and team productivity, quality, and collection performance expectations
- Perform other duties as assigned
Requirements
What you’ll need- 1-2 years of experience in an accounting, financial, and/or collections-based role
- Demonstrated proficiency with Microsoft Office and account management or billing systems
- Resides in Arizona or Ohio
- Willingness to work Monday-Friday from 7am-3:30pm Arizona Time
- Knowledge of consumer collections practices and payment arrangement processes
- 2+ years of experience in a high-volume call center environment
- Strong verbal and written communication skills
- Ability to handle difficult conversations professionally and with empathy
- Strong attention to detail and accuracy in account review and documentation
- Basic problem-solving and conflict resolution skills
- Ability to manage a high-volume workload and prioritize follow-up activities
- Knowledge of the healthcare industry, as well as working knowledge of Medicaid, Medicare & third-party insurance
- Ability to balance customer service with accountability for payment collection
- Comfort working with performance goals, aging reports, and follow-up metrics
- Ability to identify account issues and coordinate with internal partners for resolution
- Associate’s degree (preferred)
- High school diploma or GED
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ReviewBilling Details AnalysisPayment Arrangement NegotiationDocumentation Of Collection ActivityProblem-Solving SkillsConflict Resolution SkillsAttention To DetailPerformance Goal Management
Soft Skills
EmpathyProfessional CommunicationAbility To Handle Difficult ConversationsPrioritization Skills
Tools & Technologies
Microsoft OfficeBilling Systems
Certifications & Qualifications
High School Diploma Or GEDAssociate's Degree (Preferred)
Industry Keywords
Healthcare IndustryConsumer Collection RegulationsThird-Party Insurance