DaVita Kidney Care

Revenue Operations

• Identify and implement opportunities across the revenue cycle in close partnership with peers and stakeholders
• Lead a team of analysts focused on generating meaningful insights and driving solutions to complex business challenges
• Establish team priorities, goals, and success metrics aligned with organizational objectives
• Ensure high-quality, timely delivery of insights, recommendations, and analytical work products
• Translate complex business challenges and strategic priorities into structured analyses and actionable recommendations
• Manage work across multiple stakeholders, priorities, and initiatives
• Communicate proactively and present insights clearly to leaders at all organizational levels
• Deliver persuasive recommendations to senior audiences
• Apply critical thinking to remove barriers, resolve issues, and drive sustainable solutions
• Coach and develop a high-performing team of analysts
• Foster accountability, continuous learning, professional growth, engagement, and collaboration
• Provide feedback, career development support, and performance coaching
• Guide analytical approaches and ensure appropriate use of data for business decisions
• Break down large, ambiguous problems into manageable components
• Validate results through critical thinking, business context, and analytical rigor
• Leverage analytical tools and technologies to increase efficiency, visibility, and insight generation
• Promote documentation, process discipline, and knowledge sharing
• Take on special projects and other duties as assigned

Manager, Revenue Operations – ROPS

Nurse

• Provide direct patient care in an outpatient dialysis setting
• Monitor patients, manage treatment plans, and respond to health changes
• Collaborate with the clinical team, including Patient Care Technicians
• Educate patients and families on kidney health and treatment options
• Float to nearby clinics as needed
• Care for patients with end-stage renal disease or chronic kidney conditions
• Build long-term patient relationships in a fast-paced, hands-on environment

Registered Nurse

Patient Care

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members
• Provide direct, hands-on care under RN supervision in an outpatient dialysis clinic

Patient Care Technician

• Provide direct, hands-on patient care under RN supervision in an outpatient dialysis clinic
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members
• Support patients with end-stage renal disease through life-sustaining dialysis treatment

Dietitian

• Serve as a vital member of each patient's core care team
• Analyze lab-work results
• Educate patients and their families on appropriate nutrition
• Build meaningful and long-term relationships with patients and their families in an intimate outpatient setting
• Collaborate with and support the care team
• Contribute to clinical goal-setting and quality improvement initiatives

Registered Dietitian

• Provide direct patient care in an outpatient dialysis setting
• Monitor patients, manage treatment plans, and respond to health changes
• Collaborate with the clinical team, including Patient Care Technicians
• Educate patients and families on kidney health and treatment options
• Float to nearby clinics as needed
• Complete training, potentially at a clinic other than the home location
• Build long-term patient relationships while caring for medically complex patients

Registered Nurse – Float Pool

• Deliver direct patient care in an outpatient dialysis setting
• Monitor patients, manage treatment plans, and respond to health changes
• Collaborate with a clinical team, including Patient Care Technicians
• Educate patients and families on kidney health and treatment options
• Float to nearby clinics as needed
• Complete training, which may occur at a clinic other than the home location
• Provide care to patients with end-stage renal disease or chronic kidney conditions

General

• Work closely with practices and leaders to investigate and design strategic initiatives improving revenue cycle statistics, reporting capabilities, and overall performance
• Implement, design, and support business and administrative analytics within revenue cycle functional areas
• Develop reports with KPIs, metrics, data points, and formulas to support management objectives
• Align processes with best practices to achieve optimal results and measurable, quantifiable improvements
• Assist in preparing net revenue estimates
• Analyze fee-for-service collection trends
• Identify and implement process, technology, and training initiatives supporting accurate and timely billing and accounts receivable collection
• Provide analytical support and develop operational tools to help detect current and future performance issues
• Research healthcare revenue-cycle best practices and standards to support standardized goal setting and performance monitoring
• Develop and manipulate large datasets and analyze data groups for process-improvement strategies
• Audit electronic reports and paper claims and make corrections when necessary
• Ensure accessibility and flow of performance information to relevant parties and address data-transmission issues
• Analyze financial and revenue-cycle performance data to identify trends, patterns, and root causes

Revenue Specialist II

Technician

• Assist registered nurses in providing dialysis treatment for End-Stage Kidney Disease patients
• Receive patients into treatment/exam areas
• Weigh patients and take pre- and post-dialysis temperature and blood pressure
• Perform and record vital signs and other ESKD patient parameters
• Obtain blood samples and culture specimens and prepare them for shipment
• Collect patient data and report patient status and parameters to nurses or preceptors
• Monitor and document vascular access status
• Initiate dialysis under nurse or preceptor guidance using approved access, cannulation, or central venous catheter techniques
• Review dialysis prescriptions and assess patients’ physical and mental condition
• Gather information regarding dietary and medication regimen compliance
• Set up and monitor dialysis machines and reverse osmosis water systems
• Respond to alarms and perform safety checks
• Dismantle, clean, disinfect, and perform terminal cleaning of dialysis equipment
• Perform clerical duties including filing, lab requisitions, appointment scheduling, phone answering, supply ordering, billing, copying, faxing, data entry, and maintaining patient charts
• Float to Marietta, Wood County, and Grand Central dialysis clinics during and after training

Float Dialysis Technician

• Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations
• Develop strategy to drive payor escalations to resolution
• Manage large escalations and projects with ROPS, Legal and Contracting partners, and external insurance companies
• Resolve complex and large claim payment issues through legal and contracting channels
• Collaborate to find resolutions that prevent recurring issues
• Tailor communications to differing audiences
• Strategize and deliver persuasive recommendations to senior leaders
• Set team goals and motivate the team to exceed expectations
• Ensure accountability for team results and quality work products
• Manage projects with multiple participants and stakeholders
• Prioritize competing priorities and deliver on deadlines
• Think critically through barriers and create and implement solutions
• Build high-performing teams and develop leaders
• Cultivate a diverse professional network
• Use coaching and feedback consistently
• Inspire the team to support leadership vision and influence change
• Generate meaningful insights for teams and projects
• Translate high-level strategy and complex insights into actionable opportunities
• Identify and engage stakeholders to foster collaboration
• Deliver persuasive recommendations to senior audiences
• Perform other duties as assigned

• Provide direct, hands-on care under RN supervision for patients with end-stage renal disease
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

• Provide direct, hands-on care to patients with end-stage renal disease under RN supervision
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members
• Float between local clinics if needed

• Provide direct, hands-on care to patients with end-stage renal disease in an outpatient dialysis clinic
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members
• Float between local clinics if needed

• Identify and implement opportunities within DaVita’s revenue cycle to grow revenue and improve bottom-line performance
• Lead a team of Revenue Specialists in driving strategy for revenue recovery
• Coach, lead, and train Revenue Specialists to develop their skillsets
• Manage request inventory and stakeholder needs
• Provide proactive communication, prioritize appropriately, and meet targeted deadlines
• Identify and support transformative change
• Collaborate with teams and leaders across the company to understand business priorities
• Provide thought partnership to other ROPS teams, including data-driven options, considerations, and recommendations
• Champion the DaVita Mission and Values

Manager

• Identify and assist patients with medical, social, emotional, and financial needs through medical record review and consultation with patients, families, and healthcare team members
• Implement innovative nursing interventions for short- and long-term patient needs
• Coordinate care to support medical treatment plans, psychosocial and physiological needs, discharge planning, and post-discharge follow-up to prevent hospital readmission
• Coordinate healthcare services across the continuum of care, follow up on member care, and evaluate outcomes
• Help patients identify goals, values, and preferences and develop aligned care plans
• Educate providers and teammates about DaVita IKC services
• Support patients transitioning from active to passive treatment, including education on hospice and palliative care options and resource connections
• Collaborate with and direct the day-to-day responsibilities of non-clinical teammates
• Perform other duties as assigned

Manager, Revenue Operations – ROPS

Registered Nurse

Patient Care Technician

Patient Care Technician

Registered Dietitian

Registered Nurse – Float Pool

Registered Nurse

Revenue Specialist II

Float Dialysis Technician

Manager, Revenue Operations – ROPS

Patient Care Technician

Patient Care Technician

Patient Care Technician

Manager, Revenue Operations – ROPS

Supportive Care Case Manager, Part Time/Per Diem