DaVita Kidney Care

Revenue Operations

• Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations
• Develop strategy to drive escalations to resolution
• Manage large escalations and projects with ROPS, Legal, Contracting partners, and external insurance companies
• Resolve complex and large claim payment issues through legal and contracting channels
• Collaborate to prevent recurring issues
• Prepare and deliver communications tailored to differing audiences
• Strategize and deliver persuasive recommendations to senior leaders
• Set team goals and motivate the team to exceed expectations
• Ensure team results and work product meet standards
• Manage projects with multiple participants and stakeholders
• Prioritize competing priorities and deliver on deadlines
• Create and implement solutions to overcome barriers
• Build high-performing teams and develop leaders
• Cultivate professional networks and seek input
• Use coaching and feedback processes
• Inspire teams to support leadership vision and influence change
• Generate meaningful strategic insights
• Translate strategy and complex insights into actionable opportunities
• Identify and engage stakeholders to foster collaboration
• Deliver persuasive recommendations to senior audiences
• Perform other duties as assigned

Manager, Revenue Operations

Nurse

• Provide direct patient care in an outpatient dialysis setting
• Monitor patients, manage treatment plans, and respond to health changes
• Collaborate with a clinical team, including Patient Care Technicians
• Educate patients and families on kidney health and treatment options
• Float to nearby clinics as needed
• Work in a fast-paced, hands-on environment
• Build long-term patient relationships
• Apply broad nursing skills with medically complex patients

Registered Nurse

• Provide life-saving direct patient care to patients with end-stage renal disease or chronic kidney conditions in an outpatient dialysis setting
• Monitor patients, manage treatment plans, and respond to health changes
• Collaborate with the clinical team, including Patient Care Technicians
• Educate patients and families on kidney health and treatment options
• Float to nearby clinics as needed
• Complete training, which may occur at a clinic other than the home location
• Build long-term patient relationships in a fast-paced, hands-on environment
• Apply broad nursing skills to medically complex patients

Collections

• Process patient insurance information through the patient intake process
• Collect payments on outstanding patient balances
• Resolve credits from payer overpayments and issue refunds
• Perform revenue operations duties related to medical insurance collections, credits, or patient insurance coverage
• Communicate with insurance payers to ensure proper coverage and timely, accurate reimbursement for dialysis services
• Respond to payer communications promptly and accurately
• Collaborate with revenue operations teams to ensure seamless processes
• Partner with insurance counselors, social workers, and facility administrators
• Identify process changes and continuous improvement opportunities
• Maintain current patient account information
• Maintain confidentiality of company and patient information under HIPAA and DaVita policies
• Attend team meetings, phone conferences, and training as needed

Revenue Specialist I, Collections

• Provide dialysis care in a hospital setting for patients with end-stage renal disease and chronic kidney conditions
• Deliver inpatient dialysis therapies, including hemodialysis, peritoneal dialysis, CRRT, and apheresis
• Work directly with patients in ICU, CCU, ED, and other acute care units
• Collaborate with hospital teams and DaVita clinical staff
• Monitor patients, adjust treatment, and ensure quality outcomes
• Support and oversee patient care with the help of PCTs
• Adapt quickly in a dynamic hospital environment
• Rotate between facilities as needed
• Adjust daily schedules based on patient needs

Dialysis Experienced Registered Nurse – Acute

Care Coordinator

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing directed tasks
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way oral and written communication
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care
• Commute to DaVita clinics 2–4 times per week and work the remaining time from home
• Work a full-time Monday–Friday schedule with a daily start time between 7:00–8:00 AM

Executive Assistant

• Provide executive assistant support to Senior-Level Management and C-Suite Executives
• Manage high-volume scheduling, meeting and event planning, and travel itineraries
• Serve the organization and outside constituencies
• Act as project manager for special projects, including coordinating presentations and disseminating information
• Handle and route confidential and non-routine documents and information
• Work flexible hours, including weekends as needed
• Perform other duties as assigned

Executive Assistant – EA

Project Manager

• Manage projects and/or processes with little oversight, ensuring on-time delivery of goals
• Monitor timelines, costs, and resources
• Address deviations or gaps to ensure successful project completion
• Manage stakeholders and rely on influence to deliver results
• Communicate progress, results, and project updates to stakeholders and leadership
• Create a positive team environment where every teammate can contribute
• Define problems and determine root causes
• Recommend and implement solutions, resolving conflicts and roadblocks
• Support adoption of change initiatives through knowledge and training
• Collaborate with leaders and peers in other lanes to drive results and achieve common goals
• Perform other duties as assigned

Payor Partnerships Project Manager

Vice President

• Develop the Outcomes Research strategy and business plan
• Present to the executive team and Board of Directors
• Manage activities of teams impacting Outcomes Research, including strategic, analytic, operating, clinical, legal, and real estate teams
• Perform other duties as assigned (5%)

Group Vice President, Outcomes Research

Operations

• Serve as the front-line leader in an outpatient dialysis clinic
• Build patient relationships and improve patient health through clinical goal setting and quality improvement initiatives
• Lead, develop, mentor, and inspire a cross-functional clinical team
• Manage clinic operations and performance
• Adhere to budgets and forecast expenses
• Manage vendor relationships and order supplies
• Monitor compliance
• Partner with the Regional Operations Director to address employee and patient concerns
• Drive progress toward regional goals and standards
• Reward teammates for demonstrating shared values and behaviors

Healthcare Operations Manager

Business Intelligence Analyst

• Design, develop, and maintain customized, interactive Tableau dashboards tracking key customer metrics
• Write complex SQL queries to extract, join, and aggregate data from multiple sources
• Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data
• Identify trends, patterns, and opportunities
• Partner with business teams and cross-functional stakeholders to gather requirements and translate them into operational insights
• Present findings using Tableau, Excel, or PowerPoint to support customer experience improvement initiatives
• Optimize report performance and query efficiency
• Perform QA checks on reports for accuracy, consistency, and compliance with department standards
• Document report specifications, designs, and deployment processes
• Implement and deploy reports
• Provide training and ongoing support to business users
• Manage multiple projects within an agile environment
• Stay current on reporting and analytics trends and propose enhancements

Customer Experience Analyst, Reporting and Analytics

Patient Care

• Provide direct, hands-on care to patients with end-stage renal disease under RN supervision
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members
• Work 3–4 days per week on a rotating Monday–Saturday schedule
• Work a mix of opening and closing shifts, 8–12 hours long

Patient Care Technician

• Manage Peritoneal Dialysis patients
• Educate patients and caregivers in-clinic so they can perform dialysis independently at home
• Train patients and caregivers on PD procedures and self-care
• Manage a caseload of PD patients, including assessments and care planning
• Monitor treatment progress
• Conduct home visits
• Provide on-call support
• Collaborate with interdisciplinary teams to ensure safe, high-quality outcomes
• Manage an independently scheduled caseload

Registered Nurse – PD

• Provide dialysis care in a hospital setting for patients with end-stage renal disease and chronic kidney conditions
• Deliver inpatient dialysis therapies, including hemodialysis, peritoneal dialysis, CRRT, and apheresis
• Work directly with patients in ICU, CCU, ED, and other acute care units
• Support Wheeling Hospital, Acuity Specialty Hospital, and Reynolds Hospital
• Collaborate with hospital teams and DaVita clinical staff
• Monitor patients, adjust treatment, and ensure quality outcomes
• Support and oversee patient care with the help of PCTs
• Work in a fast-paced, dynamic hospital environment
• Rotate between facilities as needed

Registered Nurse – Hospital Services

• Research and resolve high-complexity collection account balances according to DaVita policies and federal and state billing regulations
• Provide ongoing training and guidance for Specialist Patient Account teammates
• Review weekly and monthly key metrics to identify trends and areas of focus
• Develop, document, and implement action plans with management
• Identify payer trends and root causes of billing or claim exceptions
• Resolve or escalate issues to minimize bad debt
• Identify and interpret policies related to exceptions
• Determine and apply appropriate business actions in ambiguous situations
• Act as a resource for teammate questions and problematic payer issues
• Train new teammates and conduct individual and group training
• Recommend changes to collection teams, tools, policies, and procedures
• Perform close reconciliation approvals for primary, secondary, and tertiary insurance claims
• Review and approve adjustments and claim appeals
• Conduct quality assurance reviews and provide feedback
• Support department initiatives and manage multiple projects
• Stay current with ESRD and Medicare Secondary Provider laws and changes
• Maintain confidentiality of patient, teammate, and company information
• Attend team meetings, phone conferences, and training
• Participate in DaVita village and neighborhood initiatives

Manager, Revenue Operations

Registered Nurse

Registered Nurse

Revenue Specialist I, Collections

Dialysis Experienced Registered Nurse – Acute

Care Coordinator

Executive Assistant – EA

Payor Partnerships Project Manager

Group Vice President, Outcomes Research

Healthcare Operations Manager

Customer Experience Analyst, Reporting and Analytics

Patient Care Technician

Registered Nurse – PD

Registered Nurse – Hospital Services

Revenue Team Lead – Collections