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DecisionPoint CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Tier II IT support, including troubleshooting hardware and software issues in Windows and macOS environments, while ensuring compliance with cybersecurity best practices and effective communication with end users.
Highest-signal resume keywords
Active Top Secret ClearanceCompTIA Security+ CertificationMicrosoft 365 SupportTroubleshooting SkillsITIL-Aligned Service Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide Tier II computer user support, including desktop support and service desk operations, for end users in Windows and macOS environments
- Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices
- Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
- Use RDP, SCCM, and similar remote support tools to diagnose and resolve technical issues
- Operate IT ticketing systems such as ServiceNow, BMC Remedy, and Jira to document incidents, track resolutions, and escalate issues
- Manage user accounts in Active Directory, including provisioning, deprovisioning, group membership changes, basic group policy administration, and access control configuration
- Diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
- Follow cybersecurity best practices for data handling, endpoint security, access control, and incident reporting
- Maintain compliance with RBAC policies and acceptable use standards
- Deliver clear written and verbal communication and professional, customer-focused support in fast-paced or high-pressure environments
- Support remote and hybrid workforce environments while meeting defined SLAs
- Follow ITIL-aligned service management practices and contribute to continuous service improvement
Requirements
What you’ll need- Active Top Secret clearance with SCI eligibility
- Associate Degree in Information Technology, Computer Science, or a related field
- Minimum of 2 years of relevant IT support experience in a Tier II or equivalent support role
- CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy
- Experience providing end-user support in an enterprise IT environment
- Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to work independently and collaboratively while managing multiple priorities
- Ability to work assigned shifts and support shift-based or on-call operational schedules as required
- Preferred: Bachelor’s degree in Information Technology or a closely related discipline
- Preferred: CompTIA A+ certification
- Preferred: ITIL v4 Foundation certification
- Preferred: Microsoft 365 Fundamentals or Microsoft Azure Fundamentals certification
- Preferred: Experience supporting government, DoD, or other regulated environments
Benefits
Comp & perks- Regular full-time employment
- Assigned shift work with 2nd shift (3:00 PM–10:30 PM) or 3rd shift (10:00 PM–7:30 AM)
- Equal employment opportunity and affirmative action protections
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tier II SupportTroubleshootingActive Directory ManagementTCP/IPDNSDHCPVPN TechnologiesMicrosoft WindowsMacOSMicrosoft 365
Soft Skills
Analytical SkillsProblem-Solving SkillsCustomer-Focused SupportCollaborationCommunication
Tools & Technologies
ServiceNowBMC RemedyJiraRDPSCCM
Certifications & Qualifications
CompTIA Security+CompTIA A+ITIL v4 FoundationMicrosoft 365 FundamentalsMicrosoft Azure Fundamentals
Industry Keywords
Cybersecurity Best PracticesRBAC PoliciesDoD ComplianceEnterprise IT EnvironmentService Desk Operations