Desjardins

Scrum Master

• Help the Scrum team implement and use the Agile approach for major projects
• Assemble and assist the project’s Scrum team and facilitate meetings
• Ensure individuals responsible for the product/process and project team understand and carry out their respective roles
• Ensure the Scrum team is functional, productive and well organized
• Ensure efficient use of Agile approach and tools and compliance with Agile values
• Establish and monitor performance indicators
• Ensure transparency on work progress and follow up on team problems
• Ensure consistency of sprint backlog tasks with product backlog commitments
• Help the product owner maximize return on investment, meet objectives and manage the product backlog
• Handle quality control for the product backlog and Scrum meetings
• Advise and coach clients and partners in Agile delivery contexts
• Develop recommendations, solutions and action plans aligned with organizational objectives
• Help the team solve complex business problems and coordinate with diverse stakeholders

Scrum Master, Project Management

Operations

• Act as an intermediary between business teams and technology teams to gather, analyze and document business and functional needs
• Analyze business processes and recommend solutions to improve operational efficiency and business value
• Translate business needs into user stories, business rules, functional specifications and other implementation deliverables
• Prepare impact analyses, process diagrams and functional documentation
• Work with developers, quality specialists, architects and business partners throughout the delivery cycle
• Analyze, design, plan and implement Guidewire solutions
• Define test cases and support functional validation and user acceptance activities
• Follow up on incidents, change requests and functional issues
• Help resolve production issues and provide user support
• Participate in Agile ceremonies and continuously improve delivery processes, practices and methods

System and Infrastructure Operations Analyst

Advisor

• Lead the development, implementation and evolution of Desjardins' thought leadership platform outside of Quebec
• Identify strategic themes, establish governance and processes, partner with subject matter experts and executives to develop original content, coordinate cross-functional contributors, and measure performance
• Develop and maintain relationships with key media contacts to pitch stories and secure media coverage
• Position Desjardins executives and subject matter experts as trusted voices on economic, financial and socio-economic issues
• Develop and execute communications plans aligned with company goals and supporting different divisions
• Tailor strategies, tactics, messages and audiences to deliver impactful communications
• Write and edit press releases, articles and other public relations content
• Advise executives and communicators, including on reputation management
• Pitch and present recommendations to management and executive councils
• Develop proactive communications initiatives using earned and paid strategies
• Evaluate PR activities, collect data, benchmark results and measure communications impact
• Report findings and provide data-driven recommendations
• Provide insights and recommendations based on trends, the Canadian financial market and the economy

Senior Advisor, Public Affairs

Support Engineer

• Perform MIC platform administration activities, including server shutdown and start-up, verifying automatic system operations, managing access groups, maintaining the back-up unit and recovering files
• Perform basic network activities, including password reactivation, new-user configuration and regular maintenance procedures
• Manage computer equipment, technological systems and equipment, including desktops, laptops, printers, telephone systems, cell phones and alarm systems
• Produce and transmit reports concerning problems encountered and carry out follow-up activities
• Compile statistics and other data regarding observance of service standards
• Inform the Help Desk Services team of changes needed to computer equipment
• Carry out activation, configuration, maintenance and repair activities for systems and technological equipment
• Analyze equipment needs, propose solutions and acquisition and disposal procedures, and follow up on activities
• Act as IT and technology expert for users, provide support, solve problems, propose solutions and refer complex issues
• Develop and propose simple training activities for users
• Participate in planning and implementing desktop-system deployments and upgrades
• Ensure application of computer-security standards, procedures, advice and recommendations
• Oversee the flow of technical information needed for smooth platform operation
• Manage and update Web and platform applications, profiles, standardized groups and user IDs
• Manage application licences and related costs

Technical Support Agent

Ecommerce

• Help develop the Desjardins design system by establishing and maintaining English content standards, guidelines and principles across digital platforms
• Write and maintain component documentation, including usage guidelines, examples, writing principles and content design best practices
• Create and update content guides, standards, content libraries and other English reference materials
• Develop content strategy for English digital experiences considering user needs, business objectives, data and operational constraints
• Help design teams apply content standards and resolve complex UX, content design and consistency issues
• Analyze content and user journeys to identify inconsistencies, assess impact and recommend improvements at scale
• Drive adoption of content standards through workshops, team support and stakeholder influence
• Stay current on trends and innovations in content design, UX, accessibility and artificial intelligence
• Contribute to the standardization team’s backlog and assess complexity and effort for planning
• Serve as a strategic advisor across Desjardins Group business sectors and may mentor specialists, advisors and senior advisors

Senior Digital Experience Standardization Advisor, English Content

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and provide advice suited to their financial situations
• Help members and clients choose appropriate solutions to meet their financial goals
• Work with individual members and business owners
• Develop strategies and recommend investments, loans, and insurance products
• Balance member/client satisfaction, business objectives, profitability, and prudent risk management
• Work with partners and experts to design integrated strategies
• Advise members and clients on strategies and identify expected results
• Manage business relationships and assess member/client satisfaction and service quality
• Follow up and identify areas for improvement
• Stay current on financial services industry developments, market trends, and best practices
• Participate in outreach activities and represent the caisse in the community

Wealth Management Advisor

Account Manager

• Maintain lasting, personal business relationships with clients to promote services
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk
• Negotiate terms
• Advise and assist clients
• Represent and negotiate on behalf of Desjardins
• Enter the organization into agreements in accordance with current processes, standards and directives
• Help the unit achieve its sales and business development objectives

Account Manager – Business

• Advise clients and partners on positioning, planning, development, execution, and monitoring of strategic property and casualty insurance projects and initiatives
• Develop and update policies, standards, models, and programs supporting strategic projects and initiatives
• Identify, analyze, and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before internal decision-making bodies
• Manage multiple concurrent mandates ranging from a few days to several months
• Conduct detailed coverage analyses for specific claim files and evaluate policy provisions
• Act as a key liaison between business units, facilitating discussions and resolving technical coverage-related questions
• Review and analyze commercial insurance policy wordings, including endorsements, revisions, and coverage changes
• Assess the impact of policy wording changes on claims outcomes, coverage implications, risks, and unintended consequences
• Provide expert guidance on whether proposed policy language aligns with coverage intent and risk appetite
• Support the development, refinement, and interpretation of commercial insurance products
• Contribute to policy wording reviews for clarity, consistency, and regulatory compliance
• Collaborate with SMEs across Claims, Underwriting, Sales, and Commercial Insurance teams
• Partner with regional stakeholders across Quebec and Ontario
• Present findings, recommendations, and coverage analyses to leadership

Claims Best Practices Advisor

QA Engineer

• Analyze and diagnose issues and situations related to large-scale deliveries and rollouts
• Provide quality control and assurance
• Provide opinions in accordance with the discipline’s rules and recommend solutions to improve and optimize standards, policies and programs
• Recommend implementation plans
• Define and align the program-wide testing strategy in line with best practices
• Implement a structured quality governance framework, including documentation, quality reviews and traceability
• Build, guide and support a high-performing testing team
• Work with clients to define needs and interpret requirements
• Assess project complexity, identify risks and recommend practical solutions
• Estimate required effort and recommend necessary resources and budgets
• Plan and coordinate user acceptance testing (UAT), including access, data and environments
• Collaborate with POs, business analysts, architects, integrators and other parties
• Maintain strategic relationships and represent Desjardins’s quality practice internally and externally
• Integrate innovative testing technologies and tools
• Recommend improvements to quality assurance standards, policies and programs
• Produce testing strategies, plans, quality reviews, reports and traceability matrices
• Validate and approve deliverables at project milestones

Business Quality Assurance Testing Officer

Analyst

• Identify, analyze and document users' data needs and help operationalize solutions
• Use database management systems to generate and update reports that give users a streamlined picture of results
• Identify opportunities to improve work methods and develop data management tools
• Provide advice for selecting, implementing and using data management tools
• Identify, prepare, describe, interpret and validate data needed for analyses, and make suitable recommendations to support decision-making
• Collect, process, analyze and use data from different channels
• Generate reports for teams' operations
• Provide data use guidance and support to stakeholders
• Interact with stakeholders in other fields to identify needs and present analysis results

Data Valorization Analyst

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and provide advice suited to their financial situations
• Help members and clients choose appropriate solutions to meet their financial goals
• Work with individual members and business owners
• Develop strategies and recommend investments, loans and insurance products
• Balance member/client satisfaction, business objectives, profitability and prudent risk management
• Work with partners and experts to design integrated strategies
• Advise members and clients on strategies and expected results
• Manage business relationships and assess satisfaction and service quality
• Follow up and identify areas for improvement
• Stay up-to-date on financial services industry developments, market trends and best practices
• Participate in outreach activities and represent the caisse in the community

• Maintain lasting, personal business relationships with clients to promote services
• Manage accounts as the link between clients and the organization, ensuring clients have needed products and services, use them correctly, and are satisfied
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers balancing member/client satisfaction, profitability, and risk
• Negotiate terms
• Advise and assist clients
• Represent and negotiate on behalf of Desjardins
• Enter the organization into agreements in accordance with current processes, standards, and directives
• Help the unit achieve sales and business development objectives

Account Manager, Business

• Help develop the Desjardins design system by establishing and maintaining English content standards, guidelines and principles across digital platforms
• Write and maintain component documentation, including usage guidelines, examples, writing principles and content design best practices
• Create and update content guides, standards, content libraries and other English reference materials
• Develop content strategy for English digital experiences based on user needs, business objectives, data and operational constraints
• Help design teams apply content standards and resolve complex user experience, content design and consistency issues
• Analyze content and user journeys to identify inconsistencies, assess impact and recommend improvements at scale
• Drive adoption of content standards through workshops, team support and stakeholder influence
• Stay current on trends and innovations in content design, user experience, accessibility and artificial intelligence
• Contribute to the standardization team backlog and assess complexity and effort for project and task planning
• Serve as a strategic advisor across business sectors and may mentor specialists, advisors and senior advisors in English digital content

• Define and align the program-wide testing strategy in line with best practices
• Implement a structured quality governance framework, including documentation, quality reviews and traceability
• Build, guide and support a high-performing testing team
• Work with clients to define needs and interpret requirements
• Assess project complexity, identify risks and recommend practical solutions
• Estimate required effort and recommend necessary resources and budgets
• Plan and coordinate user acceptance testing (UAT), including access, data and environments
• Work closely with POs, business analysts, architects, integrators and other parties involved
• Maintain strategic relationships and represent Desjardins’s quality practice internally and externally
• Integrate innovative testing technologies and tools to enhance efficiency and quality
• Recommend improvements to quality assurance standards, policies and programs
• Produce testing strategy, plans, quality reviews, reports and traceability matrix
• Validate and approve deliverables at project milestones

• Lead the development, implementation and evolution of Desjardins' thought leadership platform outside of Quebec
• Identify strategic themes, establish governance and processes, partner with subject matter experts and executives, coordinate cross-functional contributors, and measure performance
• Develop and maintain relationships with key media contacts to pitch stories and secure media coverage
• Position Desjardins executives and subject matter experts as trusted voices on economic, financial and socio-economic issues
• Develop and execute communications plans aligned with company goals and divisional needs
• Write and edit press releases, articles and other public relations content
• Provide executives and communicators with expert counsel and recommendations, including reputation management
• Pitch and present to management and executive councils
• Develop proactive communications initiatives using earned and paid strategies
• Evaluate PR activities, collect data, benchmark results, and provide data-driven recommendations
• Provide insights and recommendations based on trends and knowledge of the Canadian financial market and economy