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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT security policies, systems administration, and operational efficiency, with a strong focus on managing IT infrastructure and vendor relationships. Proficient in technical support, incident management, and training colleagues on best practices and technology use.
Highest-signal resume keywords
IT Security Policies ManagementGoogle Workspace AdministrationExperience With Ticketing SystemsAI Tools And AutomationIT Certifications Such As CompTIA A+
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own and maintain IT security policies, access controls, and compliance standards, including participating in audits
- Evaluate, procure, and manage software, systems, and external IT vendors
- Manage and continuously improve the company's IT infrastructure, systems, and tools
- Provide technical support, troubleshooting, and incident management across software, networks, and access
- Manage the full lifecycle of IT hardware and equipment
- Manage IT onboarding and offboarding, including access, equipment, and security
- Train and guide colleagues on IT best practices, security awareness, and technology use
- Improve IT processes, automate workflows, and enhance operational efficiency
- Drive adoption of AI, automation, and agentic ways of working
- Maximise the value and adoption of existing tools and systems
- Improve internal processes, workflows, and ways of working across teams
- Coordinate and support cross-functional projects and operational initiatives
- Support planning and execution of company meetings, events, and activities
Requirements
What you’ll need- Proven experience in an IT support, systems administration, or operations role
- Strong knowledge of IT systems, hardware, software, and network technologies
- Experience with ticketing systems, including Jira
- Experience supporting macOS and managing devices through Apple Business Manager and Iru
- Proficiency with Google Workspace administration
- Understanding of IT security and risk management
- Experience with Vanta, SOC 2, or ISO 27001 is a strong plus
- Hands-on experience with AI tools and automation, and genuine interest in agentic ways of working
- Excellent communication and service skills, with a problem-solving attitude
- Ability to work independently and as part of a team in a fast-paced environment
- Strong attention to detail and organizational skills
- Proactive and enthusiastic approach to learning new technologies and improving processes
- Business understanding, including balancing cost and value of tools
- Familiarity with hybrid work environments and advocacy for hybrid work models
- English is the working language
- Bonus: IT certifications such as CompTIA A+, ITIL Foundation, or similar
- Bonus: Familiarity with cloud-based solutions beyond Google Workspace, such as Office 365
- Bonus: Knowledge of IT asset management and inventory control
- Bonus: Familiarity with HubSpot or other CRM systems
- Bonus: Experience with project coordination or event support
Benefits
Comp & perks- Hybrid work setup: 3 days a week in the A-house Östermalm office and 2 days working remotely
- Diverse, international team working in cross-functional groups
- Collaborative tools including Slack, Miro, Claude, and Google Workspace
- Latest Apple devices
- Comprehensive Health and Accident insurance
- Access to Mindler for mental well-being support
- 10% occupational pension plan with Salary Exchange option
- Wellness allowance of 5,000 SEK per year
- 30 days of paid vacation
- 2 extra self-care days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Systems KnowledgeNetwork TechnologiesMacOS SupportApple Business Manager ManagementIT Risk ManagementVanta ExperienceSOC 2 KnowledgeISO 27001 UnderstandingIT Asset ManagementProject Coordination
Soft Skills
Excellent Communication SkillsProblem-Solving AttitudeAttention To DetailOrganizational SkillsProactive Learning Approach
Tools & Technologies
JiraGoogle WorkspaceOffice 365HubSpotCloud-Based Solutions
Certifications & Qualifications
CompTIA A+ITIL Foundation
Industry Keywords
IT SupportSystems AdministrationOperational InitiativesHybrid Work EnvironmentsIT Compliance Standards