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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in integration project management, technical delivery, and team leadership, with a strong focus on API integrations, Azure Logic Apps, and performance management. Proven ability to develop repeatable processes and frameworks while ensuring compliance in regulated environments.
Highest-signal resume keywords
Integration Project ManagementAPI IntegrationsAzure Logic AppsPeople LeadershipPerformance Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own Drips' integrations function end to end, including technical delivery of client integrations and people leadership
- Build, lead, and mentor a team of Integration Project Managers/Specialists
- Hire, onboard, and support career development for team members
- Set goals and expectations, conduct regular 1:1s and performance reviews
- Allocate team resources and capacity across competing client implementations
- Own the integration strategy and roadmap aligned with Operations objectives
- Define and track integration KPIs, including cycle time, launch success, UAT defect rates, and post-launch issues
- Partner with Product and Engineering to prioritize tooling and platform improvements
- Design and refine repeatable, documented integration processes, intake workflows, and prioritization workflows
- Oversee integrations across APIs, webhooks, FTP/SFTP, Azure Logic Apps, and billing/data workflows
- Serve as escalation point for complex, high-risk, or compliance-sensitive integrations
- Maintain documentation such as data mapping specifications, API documentation, and testing/acceptance criteria
- Validate data mappings, authentication methods, and system configurations for high-complexity engagements
- Partner with Client Success, Production, Engineering, and QA to align integrations with platform standards and client expectations
- Represent Integrations in cross-departmental planning and process discussions
- Coordinate resolution of integration-related incidents and risks
- Report team performance, project/portfolio status, and risk exposure to the VP of Operations
- Build and maintain Tableau and DCC dashboards for integration health, throughput, risk, and capacity
- Create reporting and tooling that provide leadership visibility as the client base and integration volume scale
Requirements
What you’ll need- 5–8 years of experience in integration project management, technical implementations, or SaaS delivery environments
- 2+ years directly managing a team
- Proven people leadership, including hiring, coaching, performance management, and career development for technical staff
- Strong technical fluency with APIs, FTP/SFTP integrations, webhooks, authentication methods, and network connectivity troubleshooting
- Proficiency with Microsoft Azure, particularly Azure Logic Apps and related monitoring/DevOps tooling
- Experience building repeatable implementation processes, documentation frameworks, and intake/prioritization workflows
- Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies
- Exceptional written and verbal communication; able to lead client-facing technical discussions and translate technical detail for executive audiences
- Experience with structured tracking tools such as ClickUp, Jira, or Azure DevOps
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred but not required
- Hands-on, keyboard-level comfort with APIs, logs, configurations, and data mappings
- Experience in telephony/SMS, TCPA/HIPAA-adjacent, or other regulated-data integration environments preferred
- Experience with billing processors or financial transaction systems preferred
- Exposure to DevOps practices and CI/CD deployment environments preferred
- Experience building dashboards or reporting frameworks for operational visibility preferred
- Prior experience managing managers or team leads preferred
- Brief cover letter describing experience leading technical integration teams, managing client-facing escalations, and working with APIs, webhooks, or FTP/SFTP integrations in a regulated or compliance-sensitive industry
Benefits
Comp & perks- Remote work environment
- Career growth opportunities
- Hiring, onboarding, and career development opportunities for team members
- Coaching and professional development through regular 1:1s and performance reviews
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Integration StrategyData MappingSQLTechnical ImplementationsCycle Time TrackingUAT Defect Rate AnalysisNetwork Connectivity TroubleshootingDocumentation FrameworksBilling ProcessorsCI/CD Deployment
Soft Skills
Exceptional CommunicationTeam MentoringClient-Facing LeadershipPerformance ReviewsConflict Resolution
Tools & Technologies
Microsoft AzureAzure Logic AppsClickUpJiraAzure DevOpsTableauDCC Dashboards
Industry Keywords
SaaS DeliveryRegulated Data IntegrationTelephony/SMSTCPAHIPAA