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DSV - Global Transport and LogisticsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Air and Sea Freight operations, ensuring compliance with customs regulations and operational standards while driving continuous improvement and operational excellence. Proven ability to lead teams, manage customer service performance, and optimize productivity and profitability.
Highest-signal resume keywords
Management Experience in Freight ForwardingStrong Knowledge of Customs ProceduresExperience Managing Operational KPIsAnalytical and Problem-Solving SkillsKnowledge of CargoWise One
About the role
Key responsibilities & impact- Lead the day-to-day Air and Sea Freight operations across the Dublin branch
- Ensure import and export shipments are managed efficiently, accurately, and in line with customer expectations
- Drive operational excellence through planning, resource allocation, and process improvement
- Monitor and deliver against customer KPIs and service level agreements
- Manage operational escalations and implement corrective actions
- Support and implement DSV operational standards and best practices
- Lead, coach, and develop operational supervisors and team members
- Conduct performance reviews and support individual development plans
- Foster accountability, collaboration, and customer focus
- Support succession planning and talent development initiatives
- Ensure resources and staffing levels meet business requirements
- Build and maintain relationships with customers and internal stakeholders
- Participate in business reviews with key customers
- Support customer onboarding and operational solution design
- Address customer concerns and service issues promptly and professionally
- Manage operational productivity and profitability within the Dublin branch
- Monitor gross profit performance, productivity metrics, and operational costs
- Identify opportunities to improve efficiency and reduce costs
- Support budget planning and cost control
- Maintain accurate operational and financial processes
- Ensure compliance with customs regulations, transport legislation, security requirements, and DSV policies
- Maintain adherence to AEO, ISO, Health & Safety, and Quality standards
- Support internal and external audits
- Minimise operational risks, claims, and service failures through strong controls
- Drive continuous improvement, including digitalisation, automation, and process optimisation
- Use operational data and reporting to identify opportunities for improvement
- Support regional and global DSV projects and initiatives
Requirements
What you’ll need- Management experience within Air Freight, Sea Freight, Freight Forwarding, Logistics, or Supply Chain operations
- Strong knowledge of international freight forwarding and customs procedures
- Proven experience leading and developing operational teams
- Experience managing customer service performance and operational KPIs
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management abilities
- A commercial mindset with experience managing productivity, profitability, and operational costs
- Experience within a multinational freight forwarding environment
- Knowledge of CargoWise One and Microsoft Office applications
- Lean, Six Sigma, or Continuous Improvement qualifications are nice to have
- Successful candidates must undergo necessary right-to-work checks
- Certain sites require 5-years’ worth of referencing and background checks
Benefits
Comp & perks- Competitive Salary Package
- Enhanced Annual Leave Entitlement from your start, which increases with length of service
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing
- Company Pension
- Life Cover
- Critical Illness cover
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Air Freight OperationsSea Freight OperationsFreight ForwardingLogistics ManagementOperational Cost ManagementProcess ImprovementPerformance ReviewBudget PlanningData AnalysisCompliance with Customs Regulations
Soft Skills
Excellent CommunicationStakeholder ManagementTeam LeadershipCoaching and DevelopmentCustomer Focus
Tools & Technologies
CargoWise OneMicrosoft Office
Certifications & Qualifications
LeanSix SigmaContinuous Improvement Qualifications
Industry Keywords
International Freight ForwardingSupply Chain OperationsOperational ExcellenceKPI MonitoringAEO ComplianceISO StandardsHealth & Safety StandardsQuality Standards