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Service Assistant Manager
Eagers Automotive LimitedCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in automotive franchised dealership operations, focusing on customer experience, team leadership, and efficient service management. Proven ability to handle escalations, drive performance metrics, and maintain structured processes in a fast-paced environment.
Highest-signal resume keywords
Automotive Franchised Dealership ExperienceService Advisor ExperienceCustomer Experience ManagementConflict Resolution SkillsLeadership and Team Management
About the role
Key responsibilities & impact- Lead and manage the front counter, Warranty and Reception operation
- Drive customer experience and NPS/CSI performance
- Oversee daily bookings, customer flow and driveway operations
- Champion the Express Service Operation and maximise efficiency
- Support advisor performance, structure and consistency in process
- Handle escalations and ensure professional, timely resolutions
- Work closely with workshop control, parts and management teams
- Manage a personal customer base, handling around 10 vehicles per day
- Lead people, processes and customer experience while remaining hands-on with customers
Requirements
What you’ll need- Automotive franchised dealership experience is essential; applications without relevant automotive experience will not be considered
- Minimum 5 years' franchise dealership experience in an automotive Service Advisor or Assistant Service Manager role
- Strong understanding of dealership front counter operations and customer handling
- Developing leader able to bring structure, accountability and consistency
- Strong communication and conflict resolution skills
- Customer-focused with the ability to influence survey outcomes
- Organised and comfortable in a fast-paced environment
Benefits
Comp & perks- Very competitive base salary with a strong commission and bonus structure
- No weekend work
- Laptop with remote access
- Company car included
- Clear leadership structure with strong support
- Onsite dealer meetings with brand representatives to support development and drive results
- Career progression available across the Norris Motor Group Hub and Eagers Automotive
- Established team in a busy Metropolitan environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Front Counter OperationsCustomer HandlingService ManagementProcess StructureEfficiency Maximization
Soft Skills
Strong CommunicationOrganizational SkillsCustomer FocusInfluencing Skills
Industry Keywords
NPSCSIWarranty OperationsExpress Service OperationWorkshop Control