Demonstrates expertise in travel booking processes using major GDS platforms, along with a strong understanding of fare rules and pricing. Excels in customer communication and relationship management while maintaining high accuracy and productivity standards in a dynamic environment.

Highest-signal resume keywords

GDS ProficiencyFare Rules KnowledgeTravel CertificationCustomer Relationship ManagementHigh Accuracy Standards

About the role

Key responsibilities & impact

Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo)
Process refunds, fares, and pricing accurately according to company policies and airline guidelines
Apply knowledge of fare rules, routing types, and ticketing procedures to support customer requests
Engage with customers through email to resolve queries in a timely and professional manner
Build and maintain positive customer relationships while delivering exceptional service
Maintain high accuracy and productivity standards, ensuring error-free work and adherence to SLAs
Participate in process improvement initiatives to enhance operational efficiency
Adapt to new processes and changes in a dynamic work environment

Requirements

What you’ll need

Bachelor's Degree
Graduate 1 - 3 Years
Working knowledge of any major GDS (e.g., Amadeus, Sabre, Galileo)
Knowledge of refunds, fares, and pricing
Travel certification is required
Knowledge of different fare and routing types
Good communication skills
Good travel geographical knowledge
High accuracy and productivity standards
Willingness to learn
Ability to interact with clients through email for query resolution and maintain good working relationships with customers
Flexibility and readiness for change in a dynamic work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel BookingFare PricingRefund ProcessingTicketing ProceduresRouting Types Knowledge

Soft Skills

Good Communication SkillsWillingness To LearnFlexibility

Tools & Technologies

AmadeusSabreGalileo

Certifications & Qualifications

Travel Certification

Industry Keywords

Travel ServicesOperational EfficiencyCustomer QueriesDynamic Work Environment