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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP IS-U Customer Service solutions, including functional design, configuration, and testing. Proficient in managing customer lifecycle processes and collaborating with diverse stakeholders to ensure seamless service delivery.
Highest-signal resume keywords
SAP IS-U Customer Service ExperienceFunctional Requirements DeliveryUnit And Integration TestingCustomer Lifecycle Process SupportStakeholder Management
About the role
Key responsibilities & impact- Gather and analyze requirements for customer and account maintenance, service requests, move-in and move-out, transfers, start and stop service, and related customer processes
- Support functional design and configuration of SAP IS-U Customer Service solutions
- Design and support service-request, notification, correspondence, and customer-contact processes
- Translate service-operation requirements into customer, account, contract, premise, and service-request workflows
- Coordinate end-to-end process impacts across Billing, FI-CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact-center systems
- Analyze customer-impacting exceptions and identify root causes
- Design and document requirements and process flows for customer self-service web, mobile, and interactive voice response solutions
- Prepare functional designs, configuration documentation, test scenarios, process flows, data mappings, and project deliverables
- Execute unit and integration testing and support user acceptance testing, regression testing, defect resolution, and production issue analysis
- Support customer, account, contract, premise, and service-point data conversion activities
- Support cutover, data validation, production incidents, operational procedures, and post-go-live stabilization
- Collaborate with client stakeholders, business users, technical teams, integration teams, and project leadership
- Provide knowledge transfer, user procedures, and functional guidance to client teams and junior project team members
- Travel regularly to meet client needs
Requirements
What you’ll need- Bachelor’s degree
- 3 to 4 years of SAP IS-U or SAP Utilities experience
- At least 3 years of hands-on SAP IS-U Customer Service experience
- Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment
- Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes
- Experience supporting utility customer-lifecycle processes, including account maintenance, service requests, move-in and move-out, transfers, and start and stop service
- Understanding of meter-to-cash processes and dependencies among Customer Service, Billing, FI-CA, Device Management, Work Management, field service, and connected systems
- Experience preparing functional specifications, configuration documentation, test scenarios, process flows, data mappings, and other project documentation
- Experience executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, cutover, and production stabilization
- Experience supporting customer and contract data conversion activities, including data mapping, validation, reconciliation, or cutover readiness
- Experience working with business users, technical teams, integration teams, and project stakeholders
- Strong analytical, communication, problem-solving, and stakeholder-management skills
- Flexibility and willingness to travel; travel estimated at 40–60%
Benefits
Comp & perks- Medical and dental coverage
- Pension plan
- 401(k) plan
- Wide range of paid time off options
- Professional growth
- Inclusive culture
- Reasonable accommodation for qualified individuals with disabilities
ATS Keywords
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Hard Skills
SAP IS-UFunctional DesignConfiguration DocumentationTest ScenariosData MappingProcess FlowsDefect ResolutionProduction SupportCustomer-Service ProcessesMeter-To-Cash Processes
Soft Skills
Analytical SkillsCommunication SkillsProblem-Solving SkillsFlexibilityStakeholder Management
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Utility EnvironmentCustomer Lifecycle ProcessesAccount MaintenanceService RequestsMove-In And Move-OutTransfersStart And Stop ServiceData ValidationCutover ReadinessProduction Stabilization