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Posted: 10/20/2026Technical Platform Operations Support, Manager
Freddie MacCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading platform operations with a focus on production support, incident management, and operational excellence. Proficient in developing metrics, dashboards, and fostering a culture of continuous improvement and customer-centric service delivery.
Highest-signal resume keywords
Platform Operations LeadershipITIL Service ManagementIncident ManagementOperational Metrics DevelopmentAutomation and Operational Efficiency
About the role
Key responsibilities & impact- Lead a team of platform operations resources responsible for production support and platform reliability
- Ensure adherence to service level objectives, service level agreements, and operational support standards
- Drive incident, problem, change, and operational readiness processes across supported platforms
- Manage platform availability, performance, monitoring, and capacity management activities
- Lead root cause analysis efforts and drive corrective and preventive actions
- Partner with engineering teams to improve platform resiliency, observability, and automation
- Establish and refine operational metrics, dashboards, and executive reporting for leadership stakeholders
- Support audit, compliance, information security, and regulatory requirements
- Build a culture of accountability, continuous improvement, and customer-centric service delivery
- Develop and mentor team members through coaching, career development, and performance management
- Drive operational excellence initiatives focused on automation, self-healing capabilities, reduction of manual processes, and platform data completeness and accuracy
- Maintain key operational process information management documentation via SOPs and Runbooks
- Ensure platform stability, drive operational efficiencies, support incident response activities, and continuously improve service delivery through process optimization, automation, and proactive risk management
Requirements
What you’ll need- Bachelor's degree or equivalent experience; advanced studies/degree preferred
- 8+ years of technology operations, platform support, infrastructure support, or production support experience
- 3+ years of leadership experience managing technical operations or support teams
- Experience supporting mission-critical enterprise applications and platforms
- Strong understanding of ITIL Service Management processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management
- Experience with enterprise monitoring and observability platforms
- Experience managing production incidents and leading major incident bridges
- Strong analytical, troubleshooting, and root cause analysis skills
- Experience developing operational dashboards, metrics, and executive reporting
- Ability to collaborate effectively across engineering, architecture, information security, and business teams
- Excellent communication and stakeholder management skills
- Strong understanding of enterprise technology operations and support models
- Ability to bridge technical and business discussions effectively
- Data-driven decision-making and operational governance mindset
- Strong partnership with engineering, information security, and infrastructure teams
- Effective communication across all organizational levels
- Passion for automation and operational efficiency
- Commitment to reducing operational risk and improving customer experience
Benefits
Comp & perks- Annual incentive program
- Comprehensive total rewards package
- Market-leading benefit programs
- Reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology OperationsPlatform SupportInfrastructure SupportRoot Cause AnalysisData-Driven Decision-MakingOperational GovernanceChange ManagementProblem ManagementService Request ManagementKnowledge Management
Soft Skills
Excellent CommunicationStakeholder ManagementCollaborationCoaching and MentoringCustomer-Centric Mindset
Tools & Technologies
Enterprise Monitoring PlatformsObservability PlatformsOperational DashboardsSOPsRunbooks
Industry Keywords
Production SupportOperational ReadinessPlatform ReliabilityContinuous ImprovementComplianceInformation SecurityOperational Risk Management