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Rentokil Pest Control North AmericaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technician recruiting, hiring, and training while ensuring compliance with safety standards and regulatory requirements. Proven ability to manage performance metrics related to customer satisfaction, technician retention, and operational efficiency.
Highest-signal resume keywords
Technician RecruitingPerformance EvaluationCustomer Service ManagementRegulatory ComplianceStaffing Budget Management
About the role
Key responsibilities & impact- Oversee technician recruiting, hiring, training, coaching, development, and accountability
- Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians
- Review and evaluate technician performance through ride-alongs and audits
- Respond to customer concerns
- Ensure service quality to maximize customer retention
- Fill in periodically on customer appointments during staffing gaps
- Monitor branch scheduling and ensure appointments are completed efficiently
- Ensure safety standards and regulatory compliance
- Monitor and maintain pest, termite control, and home-services inventory
- Manage performance across customer satisfaction, technician retention, staffing budget, safety, route completion, scheduling efficiency, sales growth, and service cost control
Requirements
What you’ll need- High school diploma or GED
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Maintain a valid driver's license
- Knowledge of problem solving and practical solutions
- Ability to effectively lead and motivate others
- Basic/intermediate math aptitude for sales/service calculations
- Strong verbal, written, and presentation communication skills
- Ability to build rapport and establish trust with customers and employees
- Ability to lift, carry, push, pull, or reposition objects up to 20 lbs
- Ability to work in damp, dusty, confined, narrow, and other challenging environments
- Ability to safely operate and maintain a motor vehicle
- Ability to wear personal protective equipment, including OSHA-compliant respirators
- Healthy vision for detail-oriented activities
- Ability to tolerate seasonal weather extremes
- Flexibility for evening/weekend work, rotating on-call schedules, and 50–60 hour peak-season schedules
- Ability to travel up to 100% within assigned territories
- Ability to work in a drug-free workplace
Benefits
Comp & perks- Benefits start Day 1 for full-time colleagues with no waiting period
- Medical, dental, vision, disability, and life insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days and sick days
- Company-paid holidays and floating holidays
- Multiple avenues to grow your career
- Training and development programs
- Tuition reimbursement for full-time colleagues
- Performance incentives may be available
- Health, safety, and flexibility prioritized
- Opportunities for promotion from within
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaGEDBasic Math AptitudeLicenses/Certificates MaintenancePerformance MonitoringInventory ManagementService Quality AssuranceRoute CompletionSales Growth ManagementSafety Standards Compliance
Soft Skills
LeadershipMotivational SkillsCommunication SkillsProblem SolvingRapport Building
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Pest ControlTermite ControlHome ServicesCustomer RetentionService Cost Control