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Posted: 10/20/2026Content Management and Operations Lead, Drupal
Ad Hoc LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing web content operations, particularly within Drupal, ensuring compliance with accessibility standards and implementing effective content governance. Proven ability to lead teams, optimize workflows, and enhance digital presence through strategic planning and collaboration.
Highest-signal resume keywords
Drupal Content ManagementContent Governance StandardsWeb Analytics PlatformsAgile Delivery EnvironmentsTeam Performance Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Directly manage and supervise a team of content specialists, including assigning work, establishing priorities, coaching, performance feedback, evaluations, and professional development
- Oversee daily content management operations, intake, prioritization, workload distribution, quality assurance, and publication across the public website and intranet
- Manage staffing capacity, resource allocation, workload distribution, and operational coverage
- Establish performance expectations, monitor productivity and quality metrics, identify gaps, and implement improvements
- Serve as the program’s Drupal content management subject matter expert
- Oversee Drupal content types, fields, taxonomies, media libraries, menus, navigation, layouts, editorial workflows, moderation states, and user permissions
- Maintain and administer website content, including redirects, metadata, menus, and page layouts
- Develop, document, implement, and enforce content governance standards, publishing procedures, editorial workflows, and SOPs
- Ensure content and templates comply with Section 508 and WCAG 2.x standards; oversee testing, resolution, and remediation
- Lead training for government stakeholders and content coordinators on Drupal authoring, information architecture, accessibility, usability, and publishing practices
- Manage content planning and operational delivery for redesigns, feature launches, content migrations, and communications campaigns
- Partner with design, development, and program leadership on content requirements, content models, and website enhancements
- Oversee site search metadata, taxonomy, configuration, and optimization
- Use web analytics and operational metrics to evaluate effectiveness and drive improvements
- Coordinate confidential and time-sensitive publishing, including regulatory announcements and bank closing events
- Collaborate with development, DevSecOps, design, QA, and third-party teams on releases, incidents, upgrades, and operational activities
- Maintain team assignments, deliverables, and documentation using Jira, Confluence, or approved tools; contribute to status, SLA, and performance reporting
- Lead operational planning, participate in Agile ceremonies, and coordinate cross-functional content delivery
- Identify operational risks, resource constraints, quality concerns, and workflow inefficiencies
- Drive continuous improvement in publishing efficiency, governance, team effectiveness, and digital presence
Requirements
What you’ll need- 5+ years of experience in web content operations or content management for large, public-facing websites
- Demonstrated experience directly supervising employees or managing content publishing teams
- Experience managing team performance, assigning and prioritizing work, coordinating staffing resources, providing employee feedback, and maintaining accountability for operational delivery
- 3+ years of hands-on experience administering or building content within Drupal 9, 10, or 11
- Experience with Drupal content types, fields, taxonomies, Views, media management, menus, Layout Builder or Paragraphs, content moderation, editorial workflows, and user roles and permissions
- Strong working knowledge of HTML and CSS
- Working familiarity with JavaScript sufficient to troubleshoot rendered content and template-related issues
- Experience implementing and maintaining Section 508 and WCAG accessibility standards
- Hands-on testing using assistive technologies such as NVDA, JAWS, or VoiceOver
- Experience developing, implementing, and enforcing content standards, editorial workflows, publishing procedures, and SOPs
- Experience managing content operations against established SLAs
- Experience using web analytics platforms such as Google Analytics 4 (GA4) or equivalent tools
- Experience with site search configuration and optimization
- Experience working within Agile delivery environments using Jira, Confluence, or equivalent tools
- Strong organizational and problem-solving skills
- Excellent written, verbal, leadership, and interpersonal communication skills
- Ability to obtain and maintain the required federal background investigation and Public Trust suitability determination
- Must meet applicable contractual citizenship or lawful permanent residency requirements
- Preferred: Acquia Certified Drupal Site Builder certification or equivalent Drupal certification
- Preferred: Experience supporting federal government websites, particularly financial regulatory agencies
- Preferred: Familiarity with IDEA, OMB Memorandum M-23-22, and USWDS
- Preferred: Experience administering Drupal within a FedRAMP-authorized hosting environment
- Preferred: Familiarity with Git-based Drupal configuration management and CI/CD release workflows
- Preferred: Experience with structured content, content strategy, information architecture, and federal plain-language standards
- Preferred: Experience managing digital assets and PDF accessibility remediation using Adobe Acrobat or equivalent tools
Benefits
Comp & perks- Company-subsidized health, dental, and vision insurance
- Flexible PTO
- 401K with employer match
- Paid parental leave after one year of service
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Drupal 9Drupal 10HTMLCSSJavaScriptSection 508 ComplianceWCAG 2.x StandardsContent ModerationEditorial WorkflowsSite Search Optimization
Soft Skills
LeadershipOrganizational SkillsProblem-Solving SkillsInterpersonal CommunicationWritten Communication
Tools & Technologies
Google Analytics 4JiraConfluenceAssistive TechnologiesAdobe Acrobat
Certifications & Qualifications
Acquia Certified Drupal Site Builder
Industry Keywords
Federal Government WebsitesFinancial Regulatory AgenciesIDEAOMB Memorandum M-23-22USWDSFedRAMPCI/CD Release WorkflowsStructured ContentContent StrategyFederal Plain-Language Standards