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GE HealthCareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical capabilities in PET/NUC/CT equipment servicing, including troubleshooting, repair, and installation. Effectively leads customer communications and team initiatives while maintaining high levels of customer satisfaction and operational efficiency.
Highest-signal resume keywords
Advanced Technical Capabilities in PET/NUC/CTCustomer Relationship ManagementTeam Leadership and CoachingTroubleshooting and Repair of Electronic EquipmentExperience with Microsoft Suite of Products
About the role
Key responsibilities & impact- Perform advanced troubleshooting and repair on assigned equipment
- Perform installation, validation, and maintenance on assigned equipment
- Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
- Lead customer communications and serve as escalation point for customer-related concerns, including installations
- Own customer issues from dispatch or identification through resolution
- Coordinate with team members and communicate issue status
- Lead and communicate HQ and Zone or Area-level initiatives
- Co-lead regular team or modality meetings
- Partner with customers and recommend value-added services
- Maintain customer service logs and internal service records; order repair parts and manage cycle times
- Use GEHC escalation processes and collaborate with regional and national support on corrective action plans
- Collaborate with teammates and colleagues
- Serve on account communities for key accounts and engage commercial counterparts
- Identify sales leads and participate in sales opportunities, including contract renewals
- Promote and implement revenue programs
- Build customer relationships and support customer satisfaction
- Monitor competitor information and market trends
- Demonstrate commercial acumen and lead account-community activities
- Collaborate with Commercial Sales teams and regional/zone leadership to support business growth
- Assist the Area Service Manager or Director of Service with growth and deployment strategies
- Provide application training to clinical or scientific staff on designated equipment when required
- Work onsite at customer locations in the Houston, Texas service area and occasionally from a home office
Requirements
What you’ll need- Associate degree in a related field or equivalent military education and 6 years of experience servicing electronic equipment, or high school diploma/GED and 8 years of relevant experience
- Advanced technical capabilities in PET/NUC/CT, including troubleshooting, repair, and installation
- Valid driver's license
- Experience with web applications and Microsoft suite of products
- Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future
- Ability to be available after hours and/or work a rotating on-call schedule, including weekends
- Ability to manage multiple competing priorities while maintaining customer satisfaction
- Ability to lift, carry, push, and pull up to 35 lbs. unassisted
- Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
- Ability to reach at, above, and below shoulder level; flex/extend neck; and use good hand and finger dexterity
- Specific vision abilities may include color, close, distance, peripheral, and depth perception
Benefits
Comp & perks- Professional development
- Competitive compensation
- Relocation assistance
- Great work environment
- Challenging careers
- Equal opportunity employment
- Potential customer-specific vaccination coverage/mandates
- Drug screening as applicable
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairInstallationAdvanced Technical Capabilities in PET/NUC/CTCustomer Service Logs MaintenanceSales Lead IdentificationApplication TrainingCycle Time ManagementEscalation Process UtilizationContract Renewal Participation
Soft Skills
Customer Satisfaction ManagementCommunicationCollaborationCoachingProblem-Solving
Tools & Technologies
Web ApplicationsMicrosoft Suite of Products
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Field EngineeringCustomer ServiceCommercial AcumenAccount Community ActivitiesMarket Trends Monitoring