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GM FinancialPosted 10/21/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $38,500 - $69,500 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in consultative selling techniques and customer service excellence while adhering to General Motors Insurance policies and procedures. Possesses strong analytical skills and the ability to manage customer inquiries effectively across multiple communication channels.
Highest-signal resume keywords
Consultative Selling TechniquesCustomer Service ExcellenceMicrosoft Office Suite ProficiencyProperty and Casualty LicenseAnalytical Problem-Solving Skills
About the role
Key responsibilities & impact- Sell and/or service General Motors Insurance policies while complying with company policies, procedures, and state and federal laws
- Provide quotes and use consultative selling techniques to close sales
- Counsel customers on protection and coverage
- Answer complex questions about billing, renewals, and endorsements
- Assist customers with post-sales questions and policy changes through inbound and outbound phone calls, email, chat, and text
- Provide high-quality service across channels to improve customer retention and loyalty
- Resolve customer complaints and obtain management assistance when needed
- Gather, process, consolidate, and analyze data to promote brand loyalty and retention
- Monitor closed-loop feedback and schedule account follow-up to meet customer expectations
- Build professional relationships with other departments and internal business partners
- Represent General Motors Insurance professionally
- Execute specialty team processes and strategies assigned by leadership
- Perform additional tasks as business needs require
Requirements
What you’ll need- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture
- Ability to influence customers during selling and servicing transactions through a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills, including exceptional active listening skills
- Strong analytical and problem-solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment for customer inquiries and complaint resolution
- Ability to manage time proactively while balancing assigned accounts/tasks with minimal supervision
- Ability to navigate and use multiple applications/systems effectively
- Ability to type a minimum of 40 words per minute
- High degree of professionalism when interacting with customers, leaders, peers, and senior management
- Ability to work under stressful situations
- Ability to work long hours when required by business needs
- Limited travel may be required
- Ability to work a flexible schedule including evenings, weekends, holidays, and potential shift changes
- Occasional overtime or split shifts may be required
- Must hold a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state, or obtain one within 30 days of start date
- High School Diploma or equivalent required
- 0–2 years of customer service experience preferred
- Bachelor’s Degree or equivalent combination of education and experience preferred
Benefits
Comp & perks- 401K matching
- Bonding leave for new parents: 12 weeks, 100% paid
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
- Competitive pay and bonus eligibility
- Performance-based incentive plan
- Health benefits available on day one for full-time employees
- 100% remote work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consultative SellingCustomer ServiceData AnalysisTime ManagementTyping Speed (40 WPM)Insurance KnowledgePolicy ComplianceBilling and RenewalsPost-Sales SupportMulti-Application Navigation
Soft Skills
Interpersonal SkillsActive ListeningWritten CommunicationOral CommunicationProfessionalism
Certifications & Qualifications
Property and Casualty LicensePersonal Lines License
Industry Keywords
General Motors InsuranceCustomer RetentionBrand LoyaltyConsultative SellingInsurance PoliciesState and Federal LawsCustomer Complaints ResolutionAccount Follow-UpFlexible ScheduleHigh School Diploma