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Posted: 10/20/2026Loan Portfolio Insurance and Collateral Protection Manager
City National Bank of FloridaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in loan collateral protection, including management of insurance programs, compliance oversight, and vendor management. Proficient in developing executive reporting and leading regulatory examinations while ensuring operational controls and issue remediation.
Highest-signal resume keywords
Loan Portfolio InsuranceCollateral Protection ManagementFlood Insurance ComplianceVendor ManagementInsurance Regulatory Oversight
About the role
Key responsibilities & impact- Serve as CNB’s senior subject matter expert on loan collateral protection, with primary expertise in loan portfolio insurance, flood insurance, lender-placed insurance, escrow servicing, and collateral protection best practices
- Own and manage the Bank’s loan collateral protection program, including standards, procedures, governance, monitoring, reporting, vendor oversight, issue remediation, escalation frameworks, and continuous improvement
- Provide technical expertise across commercial, residential, consumer, SBA, aviation, construction, participation/syndication, and other secured lending portfolios
- Oversee insurance requirements and post-closing collateral-protection monitoring
- Provide first-line oversight of force-placed and lender-placed insurance
- Oversee flood insurance compliance throughout the loan lifecycle
- Direct insurance and tax escrow servicing activities
- Establish portfolio-level monitoring for expired, deficient, underinsured, waived, non-force-placeable, and force-placed coverage
- Own governance of approved insurance waivers and exceptions
- Ensure timely remediation and escalation of coverage deficiencies, collateral-document exceptions, UCC filings, processing errors, vendor failures, regulatory exceptions, audit findings, and control gaps
- Partner with Compliance, Legal, Credit Risk, First Line Risk, insurance specialists, brokers, carriers, vendors, and counsel
- Lead responses to regulatory examinations, audits, quality-assurance reviews, and management inquiries
- Develop and maintain executive reporting on insurance exposure, force-placed inventory, coverage deficiencies, waivers, underinsurance, premiums, refunds, UCC requirements, document exceptions, vendor performance, escrow exceptions, customer impact, regulatory indicators, and remediation
- Sponsor automation, system, workflow, and data-quality improvements across servicing, insurance, collateral, document, and reporting platforms
- Manage the Insurance & Escrow Supervisor and unit staffing, capacity, segregation of duties, succession planning, training, performance, and professional development
- Oversee post-closing monitoring of UCC financing statements and recorded mortgages, assignments, modifications, and other real-estate collateral documents
- Monitor collateral-document exceptions and aged outstanding items requiring remediation or escalation
- Establish controls for upcoming UCC deadlines, expiring filings, recording matters, document exceptions, insurance expirations, and waiver expirations
- Oversee third-party providers supporting insurance monitoring, flood determinations, escrow administration, UCC filing services, lien searches, recorded-document services, collateral tracking, and related activities
- Perform other duties and strategic initiatives as assigned by management
Requirements
What you’ll need- 10+ years experience supporting loan portfolio insurance, collateral protection, force-placed insurance, flood insurance, escrow servicing, secured lending operations, or related post-closing servicing activities within a financial institution or regulated environment
- 5+ years of leadership experience managing insurance, collateral protection, loan servicing, vendor management, operational controls, or related programs
- 5+ years of direct people-management experience, including oversight of supervisors or team leads
- 5+ years experience supporting audits, regulatory examinations, issue remediation, executive reporting, system implementations, or program transformations
- 5+ years experience supporting secured lending and collateral-protection servicing
- Expert knowledge of property and casualty insurance principles, policy forms, coverage analysis, underwriting concepts, endorsements, exclusions, deductibles, valuation, limits, claims considerations, and lender protections
- Advanced knowledge of commercial property, hazard, windstorm, flood, builder’s risk, business income/interruption, rental loss, general liability, umbrella/excess, workers’ compensation, equipment, automobile, marine/cargo, aviation, environmental, professional liability, PMI, and lender-placed coverage
- Strong understanding of insurance requirements within commercial and residential loan documents
- Strong working knowledge of flood insurance, force-placed insurance, escrow administration, borrower notices, premium servicing, cancellations, refunds, and related regulatory expectations
- Ability to evaluate complex insurance and collateral-protection structures and assess collateral exposure
- Strong knowledge of third-party oversight, SLAs, quality assurance, control testing, issue management, root-cause analysis, corrective action, and audit readiness
- Ability to develop portfolio-level exposure analysis, KRIs/KPIs, executive dashboards, trend reporting, and risk-based escalation routines
- Strong leadership, analytical, organizational, decision-making, written, and verbal communication skills
- Proficiency with Microsoft Office, reporting tools, workflow tools, Core servicing systems, insurance-monitoring platforms, collateral-tracking records, document repositories, filing or recorded-document vendor applications, and related platforms
- Strong working knowledge of post-closing collateral-protection concepts, including UCC financing statements, continuation periods, amendments, assignments, terminations, lien searches, mortgages, deeds of trust, assignments, releases, satisfactions, and recorded-document exceptions
- One or more recognized insurance or risk designations, such as CPCU, CIC, ARM, CRM, or comparable professional designation
- Flood insurance, mortgage servicing, banking compliance, or related certification, such as CRCM, CMB, or comparable designation
- Active state Property & Casualty insurance license
- Bachelor’s Degree in Insurance, Loan Operations, Collateral Administration or related field
- Equivalent combination of education and directly relevant insurance experience may be considered
Benefits
Comp & perks- Hybrid workplace policy
- Professional development
- Training
- Equal opportunity employment
- Reasonable accommodations for the interview process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance PrinciplesCoverage AnalysisEscrow ServicingUCC Financing StatementsRisk-Based EscalationPortfolio-Level Exposure AnalysisAudit ReadinessClaims ConsiderationsPolicy FormsUnderwriting Concepts
Soft Skills
LeadershipAnalytical SkillsDecision-MakingOrganizational SkillsCommunication Skills
Tools & Technologies
Microsoft OfficeReporting ToolsWorkflow ToolsCore Servicing SystemsInsurance-Monitoring Platforms
Certifications & Qualifications
CPCUCICARMCRMProperty & Casualty Insurance LicenseCRCMCMB
Industry Keywords
Secured Lending OperationsForce-Placed InsurancePost-Closing ServicingCollateral-Protection ConceptsBanking Compliance