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Posted: 10/19/2026Senior Consultant – State and Local Government
GuidehouseCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consumer protection activities, program operations, and stakeholder communication, with a strong focus on managing project lifecycles and developing effective complaint-resolution procedures. Proficient in analyzing consumer protection metrics and implementing program improvements based on data-driven insights.
Highest-signal resume keywords
Consumer Protection ActivitiesProgram Operations ManagementData AnalyticsStakeholder CommunicationComplaint-Resolution Procedures
About the role
Key responsibilities & impact- Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures
- Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics
- Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation
- Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through
- Participate in client meetings, workshops, interviews, and working sessions; communicate effectively with stakeholders and escalate broader project issues as appropriate
- Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream
- Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation
- Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues
- Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks
- Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks
- Develop corrective actions and program improvements in response to identified consumer protection issues
- Support fraud, waste, and abuse prevention activities and escalation of potentially improper contractor or program activity
- Develop training, guidance, and consumer-facing materials communicating customer rights, program requirements, and available avenues for assistance
- Provide consumer protection reporting and recommendations to program leadership and state clients
Requirements
What you’ll need- No sponsorship is available for this position
- Bachelor's degree from an accredited college or university
- Minimum of THREE (3+) years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related field
- Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables
- Strong analytical, written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities and work effectively in a collaborative consulting environment
- Proficiency with Microsoft PowerPoint, Excel, Word, and Teams
- Ability to travel as required
- Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizations
- Experience supporting program implementation, PMOs, grants management, policy analysis, or business-development efforts
- Graduate degree and/or relevant professional certification
Benefits
Comp & perks- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
- Flexible benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ImplementationPolicy AnalysisGrants ManagementClient-Facing ReportsData Analysis
Soft Skills
Analytical SkillsInterpersonal CommunicationCollaborationMentoringProblem-Solving
Tools & Technologies
Microsoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft Teams
Certifications & Qualifications
Graduate DegreeRelevant Professional Certification
Industry Keywords
ConsultingGovernmentUtilitiesPublic PolicySustainability