Hanger, Inc.

Patient Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services.
• Offer information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Patient Access Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Clinical Assistant

• Assist certified clinicians in delivering patient care services under direct supervision
• Prepare treatment rooms and patients for clinical procedures
• Perform technical fabrication tasks, including making and modifying molds
• Execute treatment modifications, adjustments, and repairs as directed by the supervising clinician
• Fit and provide soft goods items to patients
• Provide alterations and adjustments to soft goods items as needed
• Provide orthotics fitting services independently
• Assist with selected patient follow-up care under clinician direction
• Complete and maintain accurate, timely documentation of all patient care provided
• Communicate patient information and care outcomes to the supervising clinician
• Ensure all patient procedures comply with clinical protocols and standards
• Perform shipping, receiving, and inventory monitoring of prosthetic and orthotic materials
• Contact and coordinate with vendors to order necessary materials and supplies
• Maintain a clean, safe and orderly work environment
• Adhere to all safety regulations, Medicare and other governmental regulations, blood borne requirements, and OSHA requirements

Clinical Assistant – Certified Orthotic Fitter

Clinical Assistant, Certified Orthotic Fitter

Customer Support

• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Follows and enforces ACP Confidentiality, HIPAA, SOX, and applicable Quality Regulatory requirements.
• Answers technical questions for customers, dealers, and staff calling Customer Service.
• Administers the complaints database for “Issues”, “Complaints”, and “Incidents”.
• Maintains accurate records of internal and external customer interactions and transactions in the compliance database.
• Examines customer information to assess complaint validity, determine causes, troubleshoot, and facilitate solutions.
• Enters supply, swaps, and replacements orders in AGW and/or MAS.
• Acquires and provides information to facilitate MDR procedures for incidents.
• Assists field staff with questions and calibration issues.
• Manages Outlook mailboxes and Fax drive.
• Ensures appropriate data management of customer orders within the network database.
• Conducts customer follow-ups to promote positive customer relations.
• Calls current customers to provide product and service information and facilitate marketing initiatives.
• Maintains relationships with customers and dealers and provides information to maximize sales volume.
• Communicates issues and complaints to other departments.
• Documents outbound telephone survey and sales results when applicable.
• May schedule installation and training dates in coordination with Operations and the local CPM.

Customer Service Representative II

Associate

• Fabricate orthotic and/or prosthetic devices according to Company quality and quantity standards.
• Assist or perform ordering, receiving, and other inventory tasks as assigned.
• Maintain 5S to ensure a safe, clean, and orderly work environment.
• Adhere to all safety regulations and OSHA requirements.
• Adhere to HIPAA and other regulatory compliance training issued by Hanger, Inc.
• Maintain tools, equipment, and materials and follow device-specific work instructions.
• Complete on-the-job and formal O&P training provided by leadership.

Associate Fabricator

Clinician

• Provide comprehensive prosthetic and orthotic patient care for adult and pediatric patients
• Evaluate patients and analyze needs related to disease and functional loss
• Collaborate with physicians and recommend treatment options
• Formulate designs for prosthetic and orthotic devices
• Select materials, take casts and measurements, modify models and create layouts
• Perform fitting, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy and quality
• Instruct patients in the use of prosthetic and orthotic devices
• Identify and reconcile device issues to ensure patient satisfaction
• Follow up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality and performance processes while balancing costs and operational performance
• Meet with physicians, case managers and referral sources to review services and develop business relationships
• Implement strategies to meet and exceed revenue targets with management
• Maintain detailed clinical notes in patient records
• Mentor residents or newly certified clinicians
• Assist other clinical staff
• Support administrative reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne pathogen and OSHA requirements
• Perform on-call, hospital calls or float between Hanger Clinic locations as needed
• Perform other duties and special projects as assigned

Certified Prosthetist Orthotist Clinician, CPO

Human Resources

• Lead, coach, and develop a team of HR Business Partners supporting the Hanger Clinic field organization
• Ensure consistent, high-quality HR service delivery across all client groups
• Partner with Patient Care and functional leaders to define and execute HR strategies
• Translate strategic priorities into actionable people plans
• Provide expert guidance to managers on employee relations, performance management, and organizational effectiveness
• Drive culture, engagement, and employee experience initiatives
• Use data, metrics, and workforce insights to identify trends and inform solutions related to retention, talent, and organizational design
• Partner with HR centers of excellence and colleagues to design and implement scalable HR solutions, programs, and processes
• Provide coaching and development feedback to managers and individual contributors
• Build organizational capability and leadership bench strength
• Establish credibility and trust with leadership, peers, and team members
• Report to the VP, Human Resources

Director of Human Resources

• Provide or supervise comprehensive prosthetic and orthotic care
• Collaborate with physicians to evaluate patient needs and recommend treatment options
• Examine and evaluate patients in relation to disease and functional loss
• Formulate designs for prosthetic and orthotic devices
• Select materials, take cast measurements, perform model modifications and layouts
• Fit devices, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy and quality
• Instruct patients in the use of prosthetic and orthotic devices
• Identify and reconcile issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality and performance processes while balancing costs and operational performance
• Meet with physicians, case managers and referral sources to review services and develop business relationships
• Implement strategies to meet and exceed revenue targets
• Provide detailed clinical notes in patient records
• Mentor residents or newly certified clinicians
• Assist other clinical staff
• Support administrative reimbursement activities
• Follow safety, Medicare, governmental, bloodborne and OSHA requirements
• Perform special projects and other assigned duties
• May perform on-call or hospital calls and float between Hanger Clinic locations

Prosthetist and/or Orthotist Clinician, CPO, CO, CP

• Fabricate orthotic and/or prosthetic devices according to Company quality and quantity standards
• Maintain tools, equipment, materials, and follow work instructions for each device
• Assist with or perform ordering, receiving, and other inventory tasks as assigned
• Maintain 5S standards to ensure a safe, clean, and orderly work environment
• Adhere to all safety regulations and OSHA requirements
• Complete HIPAA and other regulatory compliance training issued by Hanger, Inc.
• Work on routine assignments under close supervision and detailed instructions

• Provide or supervise comprehensive prosthetic and orthotic care
• Collaborate with physicians to evaluate patient needs and recommend treatment options
• Examine and evaluate patients in relation to disease and functional loss
• Formulate designs for prosthetic and orthotic devices
• Select materials, take casts and measurements, modify models and create layouts
• Perform fitting, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy and quality
• Instruct patients in use of prosthetic and orthotic devices
• Identify and resolve device issues to ensure patient satisfaction
• Follow up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality and performance processes while balancing costs and operational performance
• Meet with physicians, case managers and referral sources to develop business relationships
• Implement strategies to meet or exceed revenue targets with management
• Maintain detailed clinical notes in patient records
• Mentor residents or newly certified clinicians when needed
• Assist other clinical staff
• Support administrative staff with reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne pathogen and OSHA requirements
• Perform other assigned duties and special projects
• May perform on-call or hospital calls and float between Hanger Clinic locations

Certified Prosthetist Orthotist Clinician, CPO, Board Eligible

Account Executive

• Achieve clinic and territory revenue goals
• Develop and execute sales and business growth plans for assigned clinics
• Monitor referral trends and territory performance, addressing declines in business flow
• Conduct quarterly business reviews with clinic leadership and stakeholders
• Maintain and expand relationships with existing referral sources
• Generate new referral sources through sales calls, in-services, cold calling, and networking
• Achieve weekly activity metrics, including documented sales calls and educational sessions in Salesforce
• Build a strong pipeline of prospective referral partners
• Build collaborative relationships with clinicians, physicians, hospitals, skilled nursing facilities, rehabilitation centers, and allied health professionals
• Provide ongoing customer service support and resolve referral source concerns
• Connect referral partners with Hanger programs, continuing education opportunities, and community events
• Develop strategic alliances with hospitals and Integrated Delivery Networks (IDNs)
• Support and lead RFP responses, proposals, presentations, and contracting initiatives
• Coordinate contract negotiations and institutional fee increases in accordance with company guidelines
• Create implementation plans and monitor contract performance metrics
• Complete required facility and vendor credentialing
• Identify and evaluate trade show and conference opportunities
• Analyze ROI on business development activities and events
• Execute regional growth initiatives and special projects

Senior Account Executive – Healthcare

• Perform basic claim scrubs
• Input data into insurance portals
• Perform preliminary and in-depth (code specific) insurance verifications
• Prepare documentation for prior authorization submission
• Check claim status per client partners’ specifications
• Mail paper claims
• Investigate and report on claim denials
• Conduct follow-up phone calls to insurance companies to manage accounts receivables
• Run monthly reports as specified by the client partners
• Communicate clearly and efficiently with team members
• Take on additional roles as professional development and training is completed
• Perform other tasks assigned by the Leadership Team as needed

Client Support Specialist

Procurement

• Manage a supplier base to ensure procedures and inventory are in place so transactions flow smoothly to and from suppliers
• Procure material through ERP software in the most cost-effective manner and ensure inventory is available for customers
• Serve as the primary contact for a select group of suppliers
• Establish strong supplier relationships to promote quick problem resolution and contribute to process improvements that drive enterprise efficiencies
• Maintain product records, including product description changes, part number changes or additions, and special setups such as content groups
• Assist customers with supplier, product, price, or availability inquiries via email and phone
• Facilitate invoice problem resolution with suppliers and internal groups, determining root causes and corrective departments and processes
• Participate in manager-requested projects, including inventory returns and swaps
• Support consolidation of the supplier base through timely and accurate process tracking, database management, and communication
• Collaborate cross-functionally to resolve issues and improve processes

Patient Access Coordinator

Patient Access Coordinator

Clinical Assistant – Certified Orthotic Fitter

Clinical Assistant, Certified Orthotic Fitter

Clinical Assistant

Customer Service Representative II

Associate Fabricator

Certified Prosthetist Orthotist Clinician, CPO

Director of Human Resources

Prosthetist and/or Orthotist Clinician, CPO, CO, CP

Associate Fabricator

Certified Prosthetist Orthotist Clinician, CPO, Board Eligible

Senior Account Executive – Healthcare

Client Support Specialist

Procurement Specialist II