Harris Computer

Engineer

• Analyze and resolve complex technical incidents, problems, and performance issues
• Ensure the stability, security, and continuous improvement of business-critical services
• Contribute to architecture and design decisions in the areas of applications, databases, and middleware
• Independently plan, prioritize, and implement technical measures
• Further develop the operating environment through automation, process optimization, and the expansion of monitoring and observability capabilities
• Implement security requirements, including hardening, certificate management, access permissions, and compliance
• Handle complex tickets, including root cause analysis and the development of sustainable solutions
• Work closely with development, service, and infrastructure teams
• Support customers with challenging technical issues

Senior Application Services Engineer

Security Engineer

• Oversee the design, implementation, and continuous improvement of the organization’s information security strategies, policies, and architecture
• Ensure and maintain compliance with HIPAA, HITRUST, and SOC 2
• Lead the development and execution of the security incident response plan
• Manage security incidents and conduct post-mortem analysis to prevent recurrence
• Conduct and lead internal security audits and risk assessments
• Respond to customer security audits and Requests for Proposals (RFPs)
• Develop and deliver security awareness and training programs for all employees
• Manage the third-party vendor security assessment program
• Collaborate with IT and engineering teams to implement security controls throughout the development lifecycle and cloud infrastructure
• Report on the status and effectiveness of the information security program to senior leadership and key stakeholders

Information Security Officer

Manager

• Develop and lead Altera's enterprise Voice of the Client strategy
• Own and administer the Net Promoter Score program, including survey design, analysis, reporting, and action planning
• Establish client satisfaction measurement frameworks and benchmarks
• Identify client experience trends and emerging risks affecting retention, loyalty, advocacy, and growth
• Translate client feedback into actionable recommendations for executive leadership
• Partner with Client Success, Marketing, Product, Services, and Sales leaders to improve client outcomes
• Develop executive reporting on client sentiment and experience trends
• Lead planning, execution, and ongoing management of the Client Leadership Council program
• Coordinate executive participation and communication with client council members
• Facilitate discussions and track action items and commitments
• Lead client insight initiatives, including NPS, Client Leadership Council, satisfaction programs, MID Interviews, Post-Activation Interviews, advisory programs, and strategic feedback initiatives
• Develop repeatable processes for collecting, analyzing, and communicating client feedback
• Monitor client sentiment across key client segments and integrate feedback into organizational decision-making
• Develop and maintain client segmentation strategies
• Coordinate Gartner-related client engagement and research participation programs
• Analyze client feedback, market research, industry benchmarks, and client profiles
• Develop executive-level insights on client needs, market dynamics, and competitive positioning
• Provide recommendations to improve engagement, retention, expansion, and go-to-market effectiveness
• Serve as strategic partner to Client Success, Marketing, and Sales vice presidents
• Facilitate cross-functional alignment and organizational accountability
• Establish governance frameworks, objectives, success measures, milestones, and reporting requirements
• Develop executive dashboards and scorecards tracking NPS, satisfaction, advocacy, engagement, program outcomes, and retention indicators
• Prepare executive presentations, reports, dashboards, and business reviews
• Present trends and recommendations to senior leadership
• Communicate client insight narratives and actionable recommendations across the organization

Corporate Programs Manager

Project Manager

• Lead multi-functional project teams toward completing work deliverables for implementation of mission-critical software packages
• Review statements of work and create effective project plans to deliver specified solutions
• Provide updates and manage client expectations
• Ensure delivery of high-quality software solutions and customer service
• Manage project financials
• Proactively resolve project issues to mitigate delays and reduce impact on clients and project timelines
• Conduct post-implementation reviews to identify areas of improvement and apply learning
• Lead consultants in implementing Utility Billing and Client Information Software (CIS) solutions for new and existing clients
• Participate in project planning and scheduling
• Report to the Director of Professional Services

Project Manager – Professional Services

Controller

• Ensure the accuracy, completeness, and timely completion of monthly financial reporting
• Perform technical accounting analysis under IFRS, with an emphasis on IFRS 15
• Review IFRS 15 revenue contract checklists prepared by business unit finance teams
• Review multiple-element software arrangements and supporting revenue recognition schedules
• Review standalone selling price analyses and support periodic SSP studies
• Review work-in-progress schedules and percentage-of-completion revenue calculations
• Coordinate and respond to external and internal auditor requests during reviews and audits
• Support process improvements, templates, and training materials for revenue reporting
• Lead special ad hoc projects affecting various stakeholders
• Work with business unit senior leadership as a trusted business advisor
• Report to the Revenue Accounting Manager

Assistant Controller

Support Engineer

• Manage and investigate customer support tickets
• Ensure timely responses and updates
• Troubleshoot application issues across web, API, and server environments
• Analyze configurations, logs, database queries, and code to identify root causes
• Track issues through resolution or escalation
• Deliver application support for NorthStar web platforms
• Act as the primary liaison between clients and internal engineering teams
• Document root causes, troubleshooting steps, resolutions, and best practices
• Contribute to the internal knowledge base
• Collaborate with engineering and product teams to escalate defects, reproduce technical issues, and support long-term product improvements
• Report to the Manager, Customer Success
• Travel as needed, approximately 10%

Customer Support Analyst

• Manage and investigate customer support tickets
• Ensure timely customer responses and updates
• Troubleshoot application issues across web, API, and server environments
• Analyze configurations, logs, database queries, and code to identify root causes
• Track issues through resolution or escalation
• Deliver application support for NorthStar web platforms as the primary liaison between clients and internal engineering teams
• Document root causes, troubleshooting steps, and resolutions in the client tracking system
• Contribute to internal knowledge base documentation and best practices
• Collaborate with engineering and product teams to escalate defects and reproduce technical issues
• Support long-term product improvements
• Communicate with customers through chat and ticketing systems

Full-stack Engineer

• Design, build, and maintain software and tooling for deploying, configuring, and operating products across desktop, single-box, on-premise, and cloud targets
• Build production-grade container images and interfaces for hosting platforms
• Own deployment and upgrade strategies for stateful distributed components, including recovery paths
• Deliver releases to customers across diverse and restricted environments
• Develop internal platform capabilities for R&D self-service infrastructure and software
• Maintain and improve CI/CD pipelines and internal developer tooling
• Instrument deployments and delivery pipelines for data-driven decisions
• Contribute to architectural decisions and validate implementations against specifications
• Own the quality of AI-generated output
• Own the deployment testing strategy
• Collaborate with Architects, UX Designers, Product Managers, engineers, and non-technical stakeholders

Senior Application Services Engineer

Information Security Officer

Corporate Programs Manager

Project Manager – Professional Services

Assistant Controller

Customer Support Analyst

Customer Support Analyst

Platform Software Engineer