Harris Computer

Trainer

• Conduct training needs analyses and translate findings into role-based learning objectives, curricula, training matrices, and delivery plans
• Design and develop instructor-led, virtual, blended, and eLearning programs in English and French
• Create and maintain LMS courses, learning paths, assignments, assessments, completion tracking, and reporting
• Develop facilitator guides, participant materials, exercises, job aids, and user documentation
• Deliver engaging remote and onsite training to utility customers and internal teams
• Develop and execute test plans, scenarios, test cases, expected results, and supporting evidence
• Support functionality, workflow, regression, conversion-validation, and user acceptance testing
• Document test results, defects, retesting outcomes, training gaps, and readiness concerns
• Use approved AI technologies to improve training, testing, analysis, documentation, and reusable delivery of assets
• Validate AI-assisted work for accuracy, confidentiality, appropriate terminology, and alignment with customer requirements
• Support customers through testing, go-live, and post-implementation stabilization
• Collaborate with Project Management, Consulting, Technical Services, Conversion, Reporting, Development, and Support teams
• Maintain accurate project documentation, time records, site logs, and status updates
• Identify opportunities to improve implementation enablement methods, tools, templates, and processes

Trainer, Professional Services

Sales

• Develop and execute a regional sales strategy aligned with organizational goals
• Drive the entire sales cycle, including prospecting, outreach, discovery, presentations, proposals, and closing
• Identify new market opportunities and build relationships with K–12 districts, schools, and online learning leaders
• Generate and maintain a healthy pipeline through outbound strategies, events, referrals, and creative outreach
• Learn the solution deeply and clearly position its differentiators
• Collaborate with product, marketing, and operations teams to align messaging and support customer needs
• Track activity, pipeline progress, and forecasting in CRM tools
• Represent the organization in the region and uphold its values
• Travel to assigned territory states as needed

Regional Sales Executive

Data Entry Specialist

• Collect and compile data from internal and external sources
• Enter, update, and maintain records
• Verify data accuracy and resolve discrepancies
• Perform data quality checks and data cleansing activities
• Follow data governance, privacy, and security standards
• Support the integrity, accuracy, and accessibility of business data to enable efficient operations and informed decision-making

Data Collection and Entry Specialist

Executive

• Generate net-new bookings by identifying and closing opportunities within target health systems
• Develop and maintain relationships with CFOs, CIOs, and VPs of Revenue Cycle, HIM, and Patient Financial Services
• Drive adoption of Ventus Intelligent Coding (VIC), Ventus Contract Management (VCM), and Ventus Contract Analysis (VCA)
• Expand Altera's footprint within the Oracle Health (Cerner) installed base
• Build and manage a long-term pipeline for Altera's ARC RCM modernization opportunities
• Meet with clients and attend industry events

Client Development Executive

• Drive new customer acquisition within the US healthcare provider market
• Sell Ventus Revenue Cycle Management (RCM) solutions to large acute-care health systems, particularly those using Cerner/Oracle Health, Epic, and Meditech
• Generate net-new bookings by identifying and closing opportunities within target health systems
• Develop and maintain relationships with CFOs, CIOs, and VPs of Revenue Cycle, HIM, and Patient Financial Services
• Drive adoption of Ventus Intelligent Coding (VIC), Ventus Contract Management (VCM), and Ventus Contract Analysis (VCA)
• Expand Altera's footprint within the Oracle Health (Cerner) installed base
• Build and manage a long-term pipeline for Altera's ARC RCM modernization opportunities
• Meet with clients and attend industry events

ServiceNow

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and ServiceNow AI capabilities
• Identify opportunities to simplify, standardize, and automate manual or repetitive processes
• Design, build, and enhance Service Catalog items and service request workflows
• Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements
• Support cross-platform automation and integrations between ServiceNow and enterprise systems
• Gather stakeholder requirements and translate them into process flows, user stories, functional requirements, acceptance criteria, and implementation plans
• Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality
• Create and execute test plans, scenarios, and test cases and coordinate UAT
• Support releases, upgrades, instance clones, deployment validation, and post-implementation activities
• Create and maintain process, technical, testing, and user documentation
• Communicate progress, risks, requirements, and outcomes to technical and non-technical stakeholders
• Use reporting, platform data, and stakeholder feedback to identify continual improvement opportunities
• Work alongside the Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

ServiceNow Administrator – Automation Analyst

Vice President

• Own and drive all facets of Research & Development for Harris School Solutions' FINS growth products
• Lead continuous product research and development to improve existing products and expand web and cloud capabilities on a standard technical platform
• Embed AI into products and engineering practices, moving from experimentation to AI at scale
• Lead a team of 40+ developers and managers across multiple offices and a remote US workforce
• Translate business goals and product requirements into actionable development plans and prioritized AI roadmaps
• Ensure projects are delivered on time and within budget using AI-assisted development, testing, and documentation
• Provide strategic direction and technical input into business unit strategy
• Drive adoption and standards for AI developer tooling and measure productivity and quality results
• Lead delivery of AI-enabled capabilities for K12 finance, HR, and administrative workflows
• Establish responsible AI practices covering data privacy, student-data protections, model governance, human-in-the-loop controls, and customer communication
• Communicate strategy, progress, issues, priorities, and roadblocks to executives and senior management
• Manage onsite and offshore development teams
• Foster collaboration across business units and share AI learnings and reusable components
• Provide technical direction for product development and support services
• Evaluate organizational structure, technology, and engineering practices and implement improvements
• Track industry trends and emerging technologies, especially AI
• Interview, hire, coach, develop, assign, and manage employee performance
• Manage department budgets and promote ongoing professional growth

Vice President – Research and Development

Research Analyst

• Support Harris's M&A process and investment strategy
• Qualify M&A prospects using investment criteria for rigorous screening
• Manage, monitor, and maintain data quality for the M&A prospect watch-list in the CRM
• Create reports and dashboards
• Perform primary research on owner-operated businesses, private equity portfolio companies, and potential multinational corporation carve-outs
• Conduct market-sizing, industry trend, and competitor analysis
• Research software M&A advisors, brokers, and investment banks
• Identify and analyze third-party data sources, including industry tradeshows and conferences
• Prepare and report statistics and KPIs related to the M&A pipeline
• Support senior M&A and Corporate Development leaders with ad hoc analysis and special projects
• Travel as needed, approximately 10%

M&A Research Analyst

• Support Harris’s M&A process as a Research Analyst
• Qualify M&A prospects using investment criteria for rigorous screening
• Manage, monitor, and maintain CRM data quality for the M&A prospect watch-list
• Create reports and dashboards for M&A prospect data
• Conduct primary research on owner-operated businesses, private equity portfolio companies, and potential multinational-corporation carve-outs
• Perform market-sizing, industry-trend, and competitor analysis
• Research software M&A advisors, brokers, and investment banks
• Identify and analyze relevant third-party data sources, including industry tradeshows and conferences
• Prepare and report statistics and KPIs related to the M&A pipeline
• Support senior M&A and Corporate Development leaders with ad hoc analysis and special projects related to capital deployment

Account Representative

• Review and resolve outstanding insurance balances for hospital patient accounts
• Learn multiple hospital systems and conduct research on outstanding insurance claims
• Verify claim payment status
• Rebill patients’ insurance
• Prorate accounts to correct financial class
• Document steps taken toward resolution in patient accounts
• Work an average of 30–40 patient accounts per workday for assigned payors
• Work assigned payor denials and zero-pay reports within 48 hours of receipt
• Communicate with insurance companies regarding outstanding insurance balances
• Determine next steps needed to resolve outstanding balances
• Research patient accounts and route them through appropriate workflows
• Document research findings and next steps toward resolution
• Review and recommend account adjustments according to payor and client guidelines
• Complete projects assigned by the team lead or manager to fulfill client service agreements
• Partner with other teams and departments to resolve project issues, concerns, and workflow matters
• Complete role-based education and assigned learning courses by deadlines
• Maintain the MEDHOST Quality Management System and meet applicable regulatory requirements
• Follow applicable QMS procedures
• Input and submit worked time by departmental deadlines
• Attend team and departmental meetings
• Respond promptly to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence
• Perform other duties and assignments as needed

Account Follow-Up Representative I

Artificial Intelligence

• Build AI-powered prototypes that solve real problems across business units
• Use AI-assisted development tools to ship software faster
• Work with business unit leaders to identify high-value AI opportunities and turn them into concrete projects
• Lead and co-facilitate workshops and working sessions to build AI fluency
• Document successful approaches and share findings
• Help teams develop repeatable AI practices
• Contribute to Harris's AI maturity framework and related tooling
• Travel to Harris business units and partner sites throughout the year

AI Innovation Specialist

• Build AI-powered prototypes solving real problems across business units
• Use AI-assisted development tools to ship software faster
• Work with business unit leaders to identify high-value AI opportunities and turn them into projects
• Lead and co-facilitate workshops and working sessions to build AI fluency
• Document effective approaches and share findings
• Help teams develop repeatable AI practices
• Contribute to Harris's AI maturity framework and related tooling
• Travel to Harris business units and partner sites throughout the year

• Review and resolve outstanding insurance balances for hospital patient accounts
• Learn multiple hospital systems and conduct research on unpaid claims
• Verify claim payment status, rebill insurance, correct financial class, and document resolution steps
• Work an average of 30-40 patient accounts per workday for assigned payors
• Complete assigned payor denials and zero-pay reports within 48 hours
• Communicate with insurance companies regarding outstanding balances
• Research accounts and route them through appropriate workflows
• Document research findings and next steps toward resolution
• Review and recommend account adjustments according to payor and client guidelines
• Participate in projects assigned by team leads or managers
• Collaborate with other teams and departments on project issues and workflows
• Complete role-based education and assigned learning courses by deadlines
• Maintain MEDHOST’s Quality Management System and meet applicable regulatory requirements
• Accurately submit worked time by departmental deadlines
• Maintain knowledge of insurance payors, collection regulations, and the healthcare industry
• Attend training, team meetings, and departmental meetings
• Respond promptly to emails, calls, voicemails, Microsoft Teams messages, and correspondence
• Adhere to HIPAA Privacy and Security requirements
• Perform other duties as assigned

Director

• Provide technical direction and guidance for product development and support services across the organization
• Establish KPIs and metrics to assess R&D initiatives and provide regular reports and updates to senior management
• Own the technology roadmap for product development
• Manage budget, personnel, infrastructure, and other resources
• Manage, mentor, and coach R&D team members
• Lead end-to-end project management from planning through delivery
• Coordinate cross-functional teams on scope, timelines, risks, and dependencies
• Own R&D planning, execution tracking, risk management, and status reporting
• Serve as the primary interface between the R&D team and executive leadership
• Shape R&D strategies, goals, and objectives to align with business priorities and drive software innovation
• Collaborate with the executive team on budgeting, forecasting, financial operations, and departmental return on investment
• Travel as needed for on-site R&D office visits and approximately 1–2 trips per year to South Korea

Trainer, Professional Services

Trainer, Professional Services

Regional Sales Executive

Data Collection and Entry Specialist

Client Development Executive

Client Development Executive

ServiceNow Administrator – Automation Analyst

Vice President – Research and Development

M&A Research Analyst

M&A Research Analyst

Account Follow-Up Representative I

AI Innovation Specialist

AI Innovation Specialist

Account Follow-Up Representative I

Director, Research & Development