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Posted: 9/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong telephonic communication skills and the ability to engage customers emotionally while promoting healthcare services. Proficient in maintaining accurate records and following compliance regulations to ensure member privacy and service quality.
Highest-signal resume keywords
Telephonic Sales ExperienceBilingual In English/SpanishUnderstanding Of Value-Based Primary CareAbility To Connect With CustomersCompliance With HIPAA Regulations
About the role
Key responsibilities & impact- Conduct outbound calls to members to promote and schedule virtual appointments
- Communicate the benefits of virtual appointments and how they enhance members' healthcare experience
- Use persuasive techniques to encourage members to schedule appointments
- Address questions and concerns about virtual services with accurate information and support
- Maintain detailed call records, member responses, and scheduled appointments in the CRM system
- Follow up with members, outside entities, and providers
- Complete responses to member and provider inquiries efficiently to achieve service and quality goals
- Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets
- Stay informed about healthcare services and offerings
- Follow compliance and regulatory requirements when handling member information
Requirements
What you’ll need- Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
- Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience
- Comfort working in a telephonic intensive environment
- Passion for contributing to an organization focused on continuously improving consumer experiences
- Bachelor's degree (preferred)
- Telephonic sales experience, inbound or outbound (preferred)
- Understanding of value-based primary care and/or Medicare Advantage (preferred)
- Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred)
- Minimum internet speed of 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
- Ability to work 40 hours per week
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Dedicated home workspace and compliant internet setup for remote work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM System ProficiencyAppointment SchedulingCall Record MaintenanceHealthcare Services KnowledgePersuasive Communication Techniques
Soft Skills
Emotional EngagementCustomer AdvocacySimplifying ComplexityCollaborationEfficiency In Inquiry Responses
Industry Keywords
Medicare AdvantageTelephonic EnvironmentConsumer Experience ImprovementPHI ProtectionRegulatory Compliance