Humana

Human Resources

• Lead the people agenda for Humana Military by aligning talent strategy with business strategy
• Translate TRICARE performance priorities, VACCN readiness, and strategic opportunities into workforce, leadership, skills, and capability requirements
• Define build, buy, borrow, and partner approaches for critical capabilities
• Lead talent reviews, succession planning, performance and potential discussions, critical-role coverage, retention, early-career strategy, and targeted development
• Identify workforce and skill gaps and convert insights into actionable workforce and talent plans
• Use productivity, turnover cost, time to productivity, talent movement, engagement, and workforce investment measures to assess impact
• Lead organizational design, operating-model evolution, spans and layers analysis, role clarity, decision rights, governance, and organizational hygiene
• Diagnose organizational health and implement interventions improving accountability, decision speed, team effectiveness, quality, and execution
• Design holistic workforce plans connecting work, skills, capacity, talent, structure, and labor investment
• Advise and coach senior leaders on business decisions, organization choices, leadership behavior, talent actions, and change execution
• Improve feedback and accountability for leadership and talent commitments
• Identify high-potential talent and accelerate succession pipelines
• Support leadership-team effectiveness, critical transitions, and senior-leader onboarding
• Assess culture and organizational health and address morale, engagement, retention, and succession risks
• Shape leadership practices and ways of working as strategy evolves
• Reinforce Humana values, accountability, collaboration, and focus on those served by the Military business
• Represent the business across HR and orchestrate integrated support from HR Centers of Excellence
• Coordinate Talent Acquisition, Talent, Compensation, Learning, Employee Relations, Organizational Effectiveness, People Insights, and other HR capabilities
• Use data to drive strategic discussions, test assumptions, frame options, and measure impact
• Connect Humana Military priorities with enterprise capabilities and partners
• Sustain TRICARE business performance and operational excellence while building readiness for VACCN and future growth

Director, HR Business Partner

DevOps Engineer

• Improve overall DevOps maturity for AI/ML implementations
• Fortify security and implement standardized pipeline templates
• Reduce friction and expedite value delivery
• Reduce risk and enhance software quality
• Work with application engineers on AI/ML use cases
• Onboard, provision, and plan infrastructure, configurations, and platforms
• Automate software delivery pipelines
• Standardize and streamline AI enablement
• Simplify release processes
• Make decisions on moderately complex to complex technical issues without direction
• Determine objectives and approaches to assignments with considerable latitude

Senior DevOps Engineer

Network Operations

• Manage provider data for health plans, including demographics, rates, and contract intent
• Manage provider audits
• Manage provider service and relations
• Manage credentialing and contract management systems
• Execute processes for intake and management of provider perceived service failures
• Prioritize requests and interpret or adapt administrative procedures, processes, and techniques
• Complete administrative tasks and projects with limited guidance
• Travel occasionally to Humana offices for training or meetings

Network Operations Coordinator

• Manage and maintain provider contract data and demographics for assigned provider groups for the Health Plan
• Manage provider relationships through shared services supporting Provider Network Operations
• Perform roster audits
• Act as a customer service liaison
• Resolve provider load issues
• Manage assigned projects
• Make decisions regarding own work methods with minimal direction
• Use critical thinking to solve problems independently
• Complete required work using strong time management and organizational skills
• Follow established guidelines and procedures

Data Scientist

• Design and develop AI solutions using Python, AI/ML, and generative models such as LLMs
• Ensure responsible AI development aligned with Humana’s ethical standards, focusing on transparency, safety, and real-world impact
• Build autonomous AI agents using LangChain, LangGraph, AutoGen, and CrewAI to support reasoning and decision-making in healthcare
• Embed AI into Humana’s systems and workflows
• Partner with business teams to understand challenges and co-create solutions
• Communicate AI capabilities clearly, especially around generative AI
• Design AI solutions for scalability, reliability, and compliance
• Collaborate with engineering and product teams on deploying and maintaining AI models in production
• Execute data science initiatives, including design, development, and implementation
• Collaborate with data scientists, data engineers, software engineers, and stakeholders to deliver high-impact AI use cases
• Develop and maintain advanced AI and machine learning models and algorithms
• Design and implement monitoring capabilities for optimal performance and reliability
• Create reports, projections, models, and presentations for business stakeholders

Director

• Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services
• Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries
• Drive operational excellence through standardization, governance, and performance management
• Establish service-level objectives and operational performance measures
• Scale fulfillment capabilities to support enterprise growth
• Lead automation capabilities to reduce manual effort and improve service delivery
• Transform manager-driven onboarding and lifecycle processes into automated workflow-based experiences
• Identify and prioritize AI, intelligent orchestration, and predictive analytics opportunities
• Partner with Digital Workplace, Product Management, and Engineering teams on AI-enabled associate experiences
• Establish and mature Agile operating practices across Associate Technology Experience
• Lead Agile program governance, portfolio planning, prioritization, and delivery enablement
• Build scalable shared services capabilities for multiple product and technology organizations
• Develop long-term strategies for technology operations, fulfillment modernization, and process automation
• Establish governance frameworks for decision-making, prioritization, and investment alignment
• Use operational metrics, customer insights, service analytics, and business performance indicators to guide investments
• Partner with business leaders, HR, Infrastructure, Security, Procurement, and Product organizations
• Lead organizational change management for large-scale transformation initiatives
• Build, develop, and lead a high-performing team
• Coach leaders and team members on service management, automation-first thinking, and Agile delivery
• Develop succession plans and talent strategies
• Deliver improvements in onboarding readiness, automation rates, fulfillment cycle times, operational costs, associate satisfaction, Agile performance, AI adoption, and service standardization

Director, Technology Solutions

General

• Devise effective strategies for executing and delivering IT business initiatives
• Act as a liaison between business and functional stakeholders
• Identify and deliver strategic enablement solutions
• Advise executives on functional strategies and significant matters
• Lead multiple engineering teams designing, building, modernizing, and operating enterprise-scale technology solutions
• Establish and execute technology and engineering roadmaps
• Provide technical and architectural leadership and make pragmatic technology decisions
• Oversee end-to-end software delivery from strategy and solution design through development, testing, implementation, production readiness, and ongoing operational support
• Manage technology budgets, resources, capacity, vendor relationships, and delivery commitments across concurrent initiatives
• Establish and track engineering and delivery performance measures
• Drive continuous improvement, legacy-platform evaluation, technical-debt reduction, and technology modernization
• Partner with Product Management, Business, Architecture, Security, Infrastructure, Data, and Operations teams
• Communicate technical topics, investment needs, delivery risks, tradeoffs, and recommendations to senior leaders
• Establish production ownership and operational discipline, including incident management, root-cause analysis, disaster recovery, performance, availability, and service-level expectations
• Build a culture of engineering excellence, innovation, collaboration, ownership, and continuous learning

Lead, Technology Solutions

Accounting Manager

• Perform general accounting activities, including preparation, maintenance and reconciliation of ledger accounts and financial statements
• Prepare balance sheets, profit-and-loss statements and capital expenditure schedules
• Conduct or assist in documenting accounting projects
• Prepare, record, analyze and report accounting transactions
• Ensure accounting records are complete, accurate and compliant with accepted accounting policies and principles
• Provide financial support through forecasting, budgeting and analysis of budget variations
• Analyze and prepare statutory accounts, financial statements and reports
• Advise executives on matters of significance and develop functional strategies
• Exercise independent judgment and decision-making on complex issues
• Work under minimal supervision
• Report to an Associate Director of CenterWell Pharmacy Controllership
• Work as an individual contributor

Accounting Lead

Nurse

• Conduct comprehensive face-to-face assessments of newly admitted members at assigned acute care facilities
• Evaluate members’ physical, psychosocial, and health needs and refer them to Humana programs as appropriate
• Support and educate members and families on discharge planning from admission through post-discharge
• Facilitate follow-up visits with primary care providers
• Identify gaps in care, safety concerns, and barriers to discharge
• Develop and implement strategies to address care and discharge issues
• Collaborate with attending providers, facility case managers, and other healthcare professionals
• Provide education on diagnoses, medications, and preventive measures
• Complete required documentation accurately and promptly
• Maintain infection control, safety, and patient privacy standards
• Coordinate care to improve health outcomes and reduce unnecessary readmissions

Onsite Care Coordination Nurse

• Support members enrolled in the Wisconsin Family Care Program through care coordination, support, and education
• Assess members' health and safety needs to develop comprehensive Member Care Plans
• Conduct regular health assessments
• Coordinate with acute and primary care providers
• Educate members on disease processes, related risks, nutrition, exercise, and lifestyle modifications
• Document in member files within required DHS contract timeframes
• Participate in monthly member phone contacts
• Travel to attend in-person visits in members' settings
• Work remotely from home and travel approximately 40% of the time to visit members
• Report to the Manager of Care Coaching

Registered Nurse – Care Manager

• Support administration and maintenance of provider network data for health plans
• Coordinate provider data updates
• Support provider audits
• Maintain contract management and credentialing systems
• Help resolve provider service concerns
• Occasionally travel to Humana offices for training or meetings

Operations

• Analyze provider data and claims-related processes to identify gaps, risks, trends, and improvement opportunities
• Support daily claim deferral, workflow management, and operational issue resolution tied to provider data dependencies
• Recommend and help implement process improvements that increase efficiency, accuracy, quality, and consistency
• Develop metrics, reporting, and root cause analyses to measure performance and guide improvement efforts
• Partner with operations, process, and product teams on issue resolution, testing, automation opportunities, and process enhancements
• Support user acceptance testing, training, and communication for process and system changes
• Maintain knowledge of VA CCN requirements, provider systems, and claims operations
• Support compliant and effective process oversight
• Perform other duties and tasks requested by the supervisor consistent with company objectives
• Work cross-functionally with operations, business, and technology partners on process modernization and continuous improvement initiatives aligned with TRICARE and government requirements
• Occasional travel to Humana offices for training or meetings may be required

Senior Process Improvement Professional

Clinical Operations

• Lead large, complex, and strategically important programs spanning multiple business areas and workstreams
• Lead through influence rather than positional authority, building alignment, driving accountability, and securing commitment from cross-functional teams and stakeholders
• Drive program planning, execution, governance, and delivery
• Manage program-level risks, issues, dependencies, and resource constraints across multiple initiatives
• Partner with executive and senior leaders to align priorities, facilitate decision-making, and maintain stakeholder engagement
• Develop and present executive-level status updates, dashboards, and recommendations
• Coordinate cross-functional teams to integrate people, processes, technology, and operational readiness activities
• Establish and maintain program governance, escalation pathways, and delivery standards aligned with PMO best practices
• Align strategic objectives, program planning, and execution to deliver measurable business value and targeted outcomes
• Mentor and coach project managers to strengthen delivery capabilities, consistency, and PMO maturity
• Identify and implement continuous-improvement solutions
• Support portfolio planning and prioritization to align resources with high-value initiatives
• Participate in pre-recorded Voice Interview and/or SMS Text Messaging interview if selected
• Occasionally travel to Humana offices for training or meetings

Lead Project Manager – Clinical Operations

Full-stack Engineer

• Develop and execute multi-year category strategies and sourcing pipelines
• Lead end-to-end sourcing initiatives, including requirements development, market assessment, competitive events, supplier evaluation, negotiation, contracting, and implementation support
• Negotiate complex software, SaaS, cloud, data, and technology-enabled services agreements
• Advise senior business and technology leaders on sourcing strategies, market dynamics, supplier options, commercial risk, and trade-offs
• Partner with Legal, Finance, Information Security, Privacy, Risk, Compliance, Enterprise Architecture, Procurement Operations, and other stakeholders
• Evaluate and manage strategic suppliers across the contract lifecycle
• Deliver value through cost optimization, demand management, supplier consolidation, contractual protections, process improvement, and supplier-enabled innovation
• Develop financial analyses, business cases, negotiation strategies, savings forecasts, and executive-ready recommendations
• Monitor healthcare technology and supplier-market trends for emerging risks and opportunities
• Promote preferred suppliers, procurement policies, sourcing processes, and contract standards
• Coach peers and advance consistent category-management and sourcing practices

IT Procurement Lead – Software

Manager

• Conduct telephonic assessments to identify members’ clinical, behavioral, social, and environmental needs
• Identify and resolve barriers to effective care or treatment adherence
• Develop, implement, and update individualized care plans
• Monitor member progress toward desired outcomes through ongoing assessment and evaluation
• Provide education and support for chronic condition management and self-care
• Coordinate care and facilitate access to providers, services, and community resources
• Collaborate with members, families, providers, and interdisciplinary teams
• Maintain timely and accurate documentation according to guidelines and quality and compliance requirements
• Apply department, segment, and organizational policies and procedures
• Manage assigned caseloads using independent judgment and available resources
• Report to the Associate Director, Health Services Nursing
• Travel up to 20% may be required for member outreach and meetings
• Primarily work standard business hours, with schedule flexibility based on business needs

Director, HR Business Partner

Senior DevOps Engineer

Network Operations Coordinator

Network Operations Coordinator

Data Scientist

Director, Technology Solutions

Lead, Technology Solutions

Accounting Lead

Onsite Care Coordination Nurse

Registered Nurse – Care Manager

Network Operations Coordinator

Senior Process Improvement Professional

Lead Project Manager – Clinical Operations

IT Procurement Lead – Software

Care Manager, Telephonic Nurse