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Product Manager, Payor Agents
Infinitus Systems, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on strategy, execution, and cross-functional collaboration in healthcare environments. Proficient in data analysis, metrics definition, and customer engagement to drive product success.
Highest-signal resume keywords
Product Management ExperienceData Analysis and Metrics DefinitionHealthcare Industry KnowledgeCross-Functional CollaborationIntegration and Data Partnership Experience
About the role
Key responsibilities & impact- Own Payor Agents product strategy, roadmap, and day-to-day execution
- Define the channel and fallback model across digital, automated, and live interactions, including escalation to human experts
- Diagnose quality, reliability, and success-rate issues by payor, PBM, customer, and reason
- Develop features and logic for incomplete or inaccurate customer data
- Evaluate integrations, data sources, and data partnerships
- Define metrics and instrumentation, including success rate, turnaround time, accuracy, and cost
- Lead pilots, go-lives, and ongoing customer engagement
- Analyze task-level data and customer feedback to identify patterns, root causes, and roadmap opportunities
- Write specifications, requirements, and acceptance criteria; partner with engineering through delivery and launch
- Evaluate and onboard new data sources and partners
- Join customer and prospect calls to diagnose problems, set expectations, and build trust
- Work with Sales, Customer Success, Operations, and Enablement to understand customer needs and roll out capabilities
- Partner with the AI Hub Product Manager on strategy and solutions and align executives and cross-functional teams
- Organize and maintain requests and tickets
- Mentor teammates and help run the team's operating rhythm
Requirements
What you’ll need- 5+ years of product management experience, including ownership of a product or product line and a record of both setting strategy and delivering results
- Hands-on, detail-oriented approach; comfortable with data, tickets, specs, and customer calls
- Experience in healthcare, ideally payor, pharmacy benefit, specialty pharma, or patient support workflows
- Strong systems thinking; comfortable designing workflows involving software, AI, and human operations
- Fluency with data; ability to define metrics, build or own dashboards, and make evidence-based decisions
- Experience with integrations, data partnerships, or platform products
- Ability to operate in a regulated, safety-first environment where accuracy and compliance are non-negotiable
- Strong cross-functional and customer-facing skills
- Curious, accountable, startup mindset; comfortable with ambiguity and wearing several hats
- Must be authorized to work in the US without employer sponsorship
Benefits
Comp & perks- Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
- Competitive salary
- Equity
- 401(k)
- Wellness stipend
- Medical, dental, and vision benefits
- Generous PTO
- Parental leave
- Bi-annual offsites
- Collaborative, mission-driven culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyRoadmap DevelopmentData IntegrationWorkflow DesignMetrics DefinitionDashboard CreationSpecification WritingAcceptance Criteria DevelopmentCustomer Feedback AnalysisPilot Management
Soft Skills
Detail-OrientedCurious MindsetAccountabilityCustomer-Facing SkillsComfort with Ambiguity
Industry Keywords
PayorPharmacy BenefitSpecialty PharmaPatient Support WorkflowsRegulated EnvironmentSafety-First ComplianceAI IntegrationCustomer EngagementCross-Functional TeamsStartup Mindset