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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and ownership within the commercial lending sector, focusing on strategy, roadmap development, and performance management. Proficient in leading cross-functional teams and managing complex workflows while ensuring compliance with regulatory requirements.
Highest-signal resume keywords
Product ManagementCommercial Lending ExperienceAgile Product DeliveryPeople ManagementWorkflow Automation
About the role
Key responsibilities & impact- Own and maintain the product vision, strategy, roadmap, and investment priorities for the commercial lending origination platform
- Define product outcomes, KPIs, and OKRs and use them to guide prioritization, funding, and product decisions
- Lead the product lifecycle from discovery and business-case development through design, delivery, market readiness, adoption, and continuous optimization
- Develop expertise across the Small Business, Business Banking, and Commercial lending lifecycle
- Lead simplification and standardization of lending processes while preserving necessary differences by segment, exposure, product, collateral, risk, regulatory requirements, and deal complexity
- Partner with business, credit, operations, risk, legal, compliance, data, and technology leaders on operating models, decision rights, controls, and systems of record
- Design scalable workflow automation, exception management, straight-through processing, human judgment, and responsible AI-enabled capabilities
- Lead continuous product discovery and frame business needs as problem statements, hypotheses, journey maps, capability requirements, prototypes, MVPs, and POCs
- Prioritize roadmaps and backlogs across product teams based on value, benefit, risk, architecture, dependencies, capacity, and readiness
- Define and validate epics, features, user stories, acceptance criteria, and testing expectations
- Partner with Engineering to define target-state requirements, integration strategy, and technical capabilities
- Guide integration across client and banker channels, CRM, pricing and profitability, credit decisioning, collateral, document management, loan accounting, reporting, data platforms, and third-party services
- Define authoritative data sources, common data definitions, lineage, quality controls, access requirements, and reusable data assets
- Provide vision and direction to product owners and cross-functional squads; maintain roadmaps, backlogs, delivery plans, and executive reporting
- Manage dependencies, risks, impediments, decisions, and customer-impacting issues through resolution
- Establish testing frameworks covering functional, integration, regression, user acceptance, operational readiness, data, and control validation
- Partner on release planning, implementation readiness, post-launch validation, incident learning, and transition to sustainable operations
- Embed risk, regulatory, security, data, model, third-party, and operational-control requirements throughout the product lifecycle
- Lead adoption and change strategy, including stakeholder readiness, communications, training, procedure updates, and reinforcement
- Monitor adoption, workflow performance, quality, capacity, feedback, financial outcomes, risk indicators, and control results
- Manage and develop product professionals through hiring, onboarding, goal setting, coaching, mentoring, performance management, and succession planning
- Build product-management capability through training, standards, role clarity, coaching, discovery, prioritization, delivery, and measurement practices
- Influence and negotiate across shared services, product families, business units, and external partners
- Perform other duties as assigned and comply with KeyBank policies and procedures
Requirements
What you’ll need- Bachelor's degree in Business, Finance, Computer Science, Information Systems, Engineering, Economics, or a related field, or an equivalent combination of education and relevant experience
- Minimum 8 years of experience in product management, product ownership, engineering, lending transformation, or a related discipline within financial services or a technology-enabled regulated industry
- Minimum 2 years of direct people-management experience, including hiring, coaching, performance management, and development of product professionals
- Demonstrated ownership of a complex product or platform through strategy, discovery, roadmap definition, delivery, launch, adoption, and ongoing performance management
- Experience modernizing complex workflows across multiple business units, functions, systems, and control environments
- Ability to translate customer and business needs into product strategy, operating-model decisions, capabilities, requirements, and measurable outcomes
- Ability to influence senior leaders and cross-functional partners, make decisions with incomplete information, and manage material dependencies and risks
- Experience working in Agile product delivery environments and maintaining product artifacts in tools such as Jira and Confluence
- Excellent written, verbal, facilitation, negotiation, and executive-communication skills
- Preferred: Commercial lending or business lending experience spanning origination, underwriting, credit approval, closing, booking, servicing handoffs, or portfolio monitoring
- Preferred: Experience implementing, replacing, or materially modernizing a loan origination system or comparable enterprise workflow platform
- Preferred: Knowledge of commercial credit, lending products, risk-based pricing, profitability, collateral, financial spreading, risk ratings, documentation, and delegated approval structures
- Preferred: Experience with platform selection, vendor due diligence, contracting, implementation, third-party risk, and build-versus-buy decisions
- Preferred: Experience with CRM and lending integrations, APIs, data platforms, workflow automation, analytics, and AI-enabled decision-support capabilities
- Preferred: Agile certification such as Certified Scrum Product Owner, Product Owner/Product Manager, or Scrum Master
- Preferred: Experience leading change across multiple lines of business in a bank or similarly regulated enterprise
- Occasional travel
Benefits
Comp & perks- Base salary range of $96,000.00–$181,000.00 annually
- Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
- Flexible work options in circumstances where roles can be performed effectively in a mobile environment
- Home-based option may be considered for candidates not located near a KeyBank location, with travel as needed
- Equal Opportunity Employer
- Reasonable accommodations available for qualified individuals with disabilities or disabled veterans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyRoadmap DefinitionKPI DevelopmentUser Story DefinitionIntegration StrategyData ManagementRisk ManagementBusiness Case DevelopmentContinuous OptimizationPerformance Management
Soft Skills
Influencing Senior LeadersNegotiation SkillsExecutive CommunicationFacilitation SkillsCoaching and Mentoring
Tools & Technologies
JiraConfluenceCRM SystemsData PlatformsLoan Origination Systems
Certifications & Qualifications
Certified Scrum Product OwnerProduct Owner/Product ManagerScrum Master
Industry Keywords
Commercial LendingBusiness BankingFinancial ServicesRegulatory ComplianceRisk-Based Pricing