Johnson & Johnson

Manager

• Design, implement, and support DPS CFIN, S/4, and Datahub functions
• Support replication, S/4 Finance, internal management adjustments, CIM derivations, currency translations, external interfaces, reconciliations, and data models
• Drive standardization, automation, and continuous improvement of finance processes
• Ensure internal controls, compliance, and governance across the DPS Datahub
• Lead, coach, and develop a high-performing team
• Provide senior-level financial insights, dashboards, and analysis for strategic and operational decision-making
• Support digital finance transformation and system implementation initiatives impacting production finance
• Partner with Finance, Operations, and IT leaders to enable data-driven decisions and resilient financial processes

Senior Manager, ERP and Datahub

Representative

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Create and maintain strong customer relationships through clinical support, training, education, and responsive service
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development activities
• Serve as liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns
• Develop and maintain expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver professionalism, service, and compliance in customer interactions
• Lead and support account-level sales activities, ensuring products are purchased and in stock to support procedures and account growth

Clinical Representative

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Build and maintain customer relationships through clinical support, training, education, and responsive service
• Support account development activities to build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities to improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development
• Liaise between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely complaint or technical concern reporting
• Develop expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver professionalism, service, and compliance in customer interactions
• Lead and support account-level sales activities, ensuring products are purchased and in stock for procedures and account growth

Field Engineer

• Perform remote technical support for internal and external customers through the Customer Support Call Center
• Manage account schedules and install, operate, repair, and upgrade equipment within the assigned territory
• Devise and implement preventative maintenance programs and maintain equipment performance and service records
• Manage regional schedules and technical/engineering support for Biosense Webster products
• Respond to emergency service requests, determine causes, troubleshoot, and take corrective action
• Provide guidance to doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives
• Manage customer expectations and drive customer satisfaction improvements
• Review complaints, parts usage, and system performance; analyze data and implement corrective actions
• Complete paperwork, documentation, administrative tasks, work orders, orders, and RMA returns
• Manage allocated inventory and complete required audits
• Complete required product and process training
• Act as customer advocate and represent customer needs internally
• Participate in incident investigations
• Share ownership of assigned service matrices and reports
• Mentor and coach assigned team members through ride-alongs and feedback
• Review expanded regions quarterly to identify issues and improve customer satisfaction
• Support product installations and support for clinical trials, evaluations, and regulatory testing
• Train internal and external customers on assigned products and service management systems
• Represent the department in new product preparation, product improvement, and customer engagement initiatives
• Gather and analyze product and field data, identify trends and root causes, and implement remedial plans
• Develop training content based on field gaps and issues
• Manage unresolved customer satisfaction and system issues
• Communicate business issues and opportunities to management
• Ensure compliance with health, safety, environmental, federal, state, local, and company requirements
• Perform other assigned duties

Principal Field Service Engineer

Sales

• Advance the Company’s sales of orthopedic surgical products by providing clinical and logistical expertise in hospitals and operating rooms
• Independently guide and assist surgeons in the operating room with clinical and technical support of orthopedic surgical cases
• Serve as the sole Company representative for direct customer support by attending surgeries and ensuring proper equipment is available and functioning
• Troubleshoot and use independent judgment to respond to physician needs and address customer requests
• Manage hospital billing and create/close purchase orders
• Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams
• Prepare sales reports and documents as required
• Provide Operating Room and Sterile Processing Department consultation
• Maintain, track, and effectively deploy equipment and assets throughout the assigned area
• Ensure product availability and maintain promotional materials in presentable condition
• Ensure DePuy Synthes services and offerings meet quality standards
• Move instruments, implants, and equipment between sales representatives and hospitals

Clinical Sales Specialist – Sports Medicine

• Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Assess HCP education needs and facilitate collaboration with stakeholders
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current and potential payer policy changes
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
• Complete business activities in accordance with ethical, legal, and compliance standards and required training

Field Reimbursement Manager – Neuroscience, Patient Engagement and Customer Solutions

Customer Success Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and staff, assessing education needs and facilitating stakeholder collaboration
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Analyze data and manage accounts to proactively address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current and potential future policies
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Execute business according to ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Provide field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
• Complete required training and conduct business according to ethical, legal, and compliance standards
• Travel up to 75% of the time

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Educate healthcare providers and office staff on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues
• Provide field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Complete required training and execute business in accordance with ethical, legal, and compliance standards
• Spend up to 50% of time on-site with healthcare providers and staff

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with HCPs and HCP staff, assessing education needs and facilitating stakeholder collaboration
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions with field support teams
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current and potential future policies
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based customer relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial plans
• Complete business activities in accordance with ethical, legal, and compliance standards and required training

Account Executive

• Grow the healing/Wound Closure platform
• Sell surgical solutions to surgeons and hospital decision makers, primarily in an operating room setting
• Manage an assigned sales territory covering physicians and hospital institutions
• Attain forecasts in assigned accounts and territory
• Set priorities and make sound business decisions based on sales opportunities within accounts
• Demonstrate proper product use to clinicians in the operating room
• Manage customer questions and objections consistently with product indications and sales training methodology
• Execute concise, professional, ethical, compliant, and persuasive sales cycles
• Conduct sales presentations using current selling methods
• Analyze data and stay updated on market information
• Perform business planning and identify sales opportunities within accounts
• Build customer relationships with physicians, hospital personnel, and authorized distributors
• Conduct customer education seminars as appropriate
• Comply with safe-behavior standards and demonstrate product, procedure, and clinical knowledge

Account Executive, Wound Closure

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and other internal J&J departments
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across payer types
• Complete business activities in accordance with ethical, legal, and compliance standards and required training

Field Reimbursement Manager – Neuroscience

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and staff, assessing education needs and facilitating stakeholder collaboration
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current policies and potential changes
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial plans
• Execute business in accordance with ethical, legal, and compliance standards

Team Lead

• Lead and work with a team of Field Service Engineers
• Manage account schedules and perform installation, operation, repair, and modification of equipment within the assigned territory
• Manage the region and schedule technical/engineering work supporting Biosense Webster products
• Respond to emergency service requests, troubleshoot causes, and take corrective action
• Provide guidance to doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives
• Develop and maintain preventive maintenance programs and equipment service records
• Advise and assist with equipment design changes to improve efficiency and reduce operating costs
• Develop project plans for installation planning of new equipment
• Manage customer expectations and customer satisfaction
• Complete Service Management System updates and documentation
• Process RMA returns and manage personal and regional inventories and audits
• Support beta-site installations, advanced repairs, core team participation, product improvements, and regional training
• Assist with on-the-job training for Field Service Engineers
• Serve as the regional primary escalation point for service-delivery support issues
• Communicate business issues and opportunities to the next management level
• Ensure assigned Field Service Engineers follow Health, Safety, and Environmental guidelines
• Ensure compliance with federal, state, local, and Company regulations, policies, and procedures
• Perform other duties as assigned

Field Service Team Lead

Systems Engineer

• Define and drive system definition and demonstration strategy for advanced technology prototypes and proofs of concept
• Develop and document prototype requirements from technology hypotheses and early user needs
• Collaborate across R&D, clinical, quality, regulatory, and engineering disciplines
• Work hands-on with prototypes, demonstration setups, and experimental platforms
• Develop prototype system architectures integrating external technologies, electromechanical subsystems, software, sensing, and controls
• Identify prototype hazards, technical limitations, and evidence gaps using risk-based engineering judgment
• Define system behaviors, demonstration scenarios, performance metrics, and acceptance criteria
• Plan and execute feasibility and characterization studies in lab or simulated-use environments
• Lead technical reviews of prototypes and technology options
• Define prototype interfaces for compatibility, demonstration readiness, and safe subsystem integration
• Apply experimental design and data-driven evaluation methods, including statistical analysis and repeatability assessment
• Characterize prototype performance, durability, accuracy, and failure modes
• Document feasibility results, limitations, and integration risks
• Investigate prototype anomalies, lead root-cause analysis, and help define corrective actions
• Support verification and characterization testing with hands-on execution and data collection
• Partner with the Project Manager on cadaveric specimen testing, including logistics, protocols, and technical readiness
• Support advanced technology planning, prototype build plans, and feasibility schedules
• Provide technical guidance to less experienced engineers
• Prepare and deliver prototype demonstrations for internal stakeholders, leadership, and external partners
• Support Voice of Customer activities and surgeon engagement events by preparing prototypes, coordinating logistics, and capturing feedback

Senior Manager, ERP and Datahub

Clinical Representative

Clinical Representative

Principal Field Service Engineer

Clinical Sales Specialist – Sports Medicine

Field Reimbursement Manager – Neuroscience, Patient Engagement and Customer Solutions

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Account Executive, Wound Closure

Field Reimbursement Manager – Neuroscience

Field Reimbursement Manager – Neuroscience

Field Service Team Lead

Senior Systems Engineer