Johnson & Johnson

Product Manager

• Support and execute the product management strategy for the Wound Closure portfolio in LATAM
• Ensure effective product positioning, lifecycle management, and commercialization across markets
• Provide indirect leadership of local marketing platform teams
• Coordinate product roadmaps, lifecycle management activities, and portfolio updates
• Support product positioning strategies aligned with clinical value, commercial priorities, and market needs
• Translate regional and global product strategy into market-ready plans for South LATAM
• Execute market segmentation strategies and analyze market trends, performance data, and customer insights
• Provide structured insights and recommendations to senior product and commercial leaders
• Support product enhancements, features, and line extensions
• Collaborate with Marketing, Sales, Medical, Supply Chain, and Regional teams
• Track progress and ensure timely completion of Product Management initiatives
• Develop commercial tools and materials, including product messaging, value propositions, and launch materials
• Support product launch activities and ensure readiness across functions and markets
• Interface between Product Management and Commercial teams
• Manage team workflow, prioritization, and compliance with internal standards and processes
• Ensure adherence to company policies, quality standards, and regulatory requirements
• Apply and model Johnson & Johnson’s Credo and Leadership Imperatives

Product Management Associate

Customer Success Manager

• Serve as the primary field-based lead for education, support, and issue resolution related to patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with corporate customers, healthcare providers, and office staff
• Assess educational needs and facilitate collaboration among key stakeholders
• Develop strategic plans based on corporate access and reimbursement processes, objectives, and challenges
• Educate stakeholders on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with key account managers and field reimbursement managers nationally
• Serve as an access, fulfillment, and reimbursement expert for assigned accounts
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical access and affordability issues for patients
• Partner with managed care colleagues on current policies and potential future changes
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage account engagement logistics, routing, and business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments and serve as subject matter expert on access and affordability solutions
• Execute business according to ethical, legal, and compliance standards and complete required training

National Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Marketing

• Serve as the primary Market Access partner to the PS&E Precision Medicine team
• Embed Precision Medicine Market Access capabilities, insights, tools, and best practices across brand-aligned Market Access teams
• Lead development and evolution of Precision Medicine Market Access customer-facing resources and engagement strategies
• Address biomarker testing access, coverage, reimbursement, and patient identification barriers
• Translate payer, provider, laboratory benefit manager, and testing-market dynamics into actionable strategies
• Partner across Global Market Access, NPBD, Medical Affairs, Value & Evidence, Commercial, and Brand teams
• Incorporate access, evidence, testing, and customer perspectives into development and commercialization plans
• Lead Market Access strategy, go-to-market planning, and launch readiness for late-stage Solid Tumor Prostate pipeline assets
• Bridge NPBD and inline VAP teams from development through launch
• Represent Market Access strategy in launch readiness and commercialization governance forums
• Anticipate and address payer, provider, pathway, reimbursement, and biomarker-testing dynamics
• Manage key agency partnerships and budgets

Director, Market Access Marketing – Precision Medicine, Solid Tumor Pipeline

Manager

• Own HEMA projects and initiatives contributing to market expansion opportunities for the VELYS Knee platform
• Provide input to product pipeline projects, including target product profiles, economic value propositions, and evidence generation strategies and plans
• Lead evidence generation projects establishing product value
• Implement reimbursement strategies enabling market access and commercial success for the VELYS Knee platform
• Develop value tools, including value dossiers, value analysis briefs, economic models, and dissemination initiatives
• Support and coordinate HEMA associates to support commercial business objectives without direct people-management responsibilities
• Collaborate with regional HEMA partners and cross-functional partners including Medical Affairs, Clinical Research, Marketing, Professional Education, Regulatory Affairs, and Legal
• Report to the Director, HEMA

Manager, Health Economics – Market Access, VELYS Knee

• Own HEMA projects and initiatives to contribute to market expansion opportunities for the VELYS Knee platform
• Provide input to product pipeline projects, including target product profiles, economic value propositions, and evidence generation strategies and plans
• Lead evidence generation projects establishing product value
• Implement reimbursement strategies enabling market access and commercial success for the VELYS Knee platform
• Develop value tools including value dossiers, value analysis briefs, economic models, and dissemination initiatives
• Support and coordinate HEMA associates to support commercial business objectives without direct people management responsibilities
• Collaborate with regional HEMA partners and cross-functional teams including Medical Affairs, Clinical Research, Marketing, Professional Education, Regulatory Affairs, and Legal
• Report to the Director, HEMA

Manager, Health Economics – Market Access

Medical Science Liaison

• Develop and implement a scientific engagement plan for the territory
• Engage in two-way scientific exchange with key opinion leaders and healthcare providers
• Cultivate professional relationships with community and academic healthcare providers and key opinion leaders
• Use MSL tools and insights to plan customer engagements and identify gaps, risks, and opportunities
• Leverage AI tools and insights to improve decision-making, processes, efficiency, and outcomes
• Identify provider educational needs and provide tailored, scientifically balanced responses
• Present scientific data and translate complex clinical evidence into meaningful discussion
• Collect and submit actionable insights informing medical strategy, asset planning, and cross-functional discussions
• Support investigators and internal partners for company-sponsored and investigator-initiated studies
• Respond to unsolicited research and clinical inquiries with objective, compliant information
• Execute Medical Affairs strategy and MSL priorities while adapting plans to evolving data and priorities
• Collaborate compliantly with MSL field partners, R&D, US and Global Medical Affairs, clinical operations, Sales, and Marketing
• Maintain scientific acumen through self-study, journal clubs, seminars, congresses, and peer discussions
• Foster inclusion and belonging and support collaborative One J&J goals
• Maintain knowledge of regulatory, healthcare compliance, corporate conduct, and Medical Affairs policies
• Develop a performance and development plan and conduct leadership projects
• Complete administrative requirements, including expense reports and activity documentation

Senior Medical Science Liaison – Head & Neck – Oncology

Director

• Lead global incident response, digital forensics, defense engineering, and cyber threat intelligence capabilities
• Build and mature an automation- and AI-first global Security Operations Center operating model integrating an MSSP, retained services, and internal teams
• Direct complex cybersecurity incident investigations, including containment, forensic evidence preservation, root-cause analysis, remediation, and reporting
• Develop, automate, test, and improve incident response playbooks, escalation paths, communications protocols, and crisis management procedures
• Partner with IT, Legal, Privacy, Quality, and business leaders on cyber incidents and regulatory or compliance obligations
• Oversee threat intelligence capabilities and translate intelligence into prioritized defensive actions and executive briefings
• Lead tabletop exercises, simulations, and readiness assessments
• Establish executive-ready metrics including MTTA, MTTR, and MTTC
• Provide executive reporting and recommendations on cyber risk, incident trends, defensive readiness, investments, and remediation
• Promote security awareness and opportunities to improve the company’s risk position
• Lead proactive threat research and threat hunts
• Lead, mentor, and develop the incident response and threat management team
• Drive continuous improvement of security operations and resilience tools, processes, and technologies

Director, Incident Response – Threat

Field Engineer

• Manage customer support for installation, service, and repair of Biosense Webster products
• Perform remote technical support through the Customer Support Call Center
• Schedule and perform equipment installation, operation, repair, and upgrades within the assigned territory
• Devise and implement preventative maintenance programs and maintain equipment service records
• Manage regional technical and engineering support schedules
• Respond to emergency service requests, troubleshoot causes, and take corrective action
• Provide guidance to doctors, nurses, hospital biomedical engineers, field service specialists, and representatives
• Manage customer expectations and drive customer satisfaction improvements
• Analyze complaints, parts usage, and system performance; identify issues and implement corrective actions
• Complete service documentation, work orders, RMA returns, inventory audits, and administrative tasks
• Complete required product and process training
• Act as customer advocate and communicate needs internally
• Participate in incident investigations
• Mentor and coach assigned team members and provide field contact feedback
• Review expanded regions to identify issues and improve customer satisfaction
• Support products in clinical trials, external evaluations, and regulatory testing
• Train internal and external customers on assigned products and systems
• Represent the department in new product preparation, product improvement, and customer engagement initiatives
• Gather and analyze data, identify trends and root causes, and implement plans to improve product performance and satisfaction
• Develop training content based on field gaps and issues
• Manage unresolved customer satisfaction and system issues
• Communicate business issues and opportunities to management
• Ensure applicable health, safety, environmental, regulatory, and company compliance
• Maintain healthcare vendor credentialing

Principal Field Service Engineer

Representative

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities
• Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns
• Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver a high standard of professionalism, service, and compliance in all customer interactions
• Lead and support sales activities at the account level, ensuring products are purchased and in-stock to support procedures and account growth

Clinical Representative

• Design, implement, and support DPS CFIN, S/4, and Datahub functions
• Support replication, S/4 Finance, internal management adjustments, CIM derivations, currency translations, external interfaces, reconciliations, and data models
• Drive standardization, automation, and continuous improvement of finance processes
• Ensure internal controls, compliance, and governance across the DPS Datahub
• Lead, coach, and develop a high-performing team across Finance and IT
• Provide senior-level financial insights, dashboards, and analysis for strategic and operational decision-making
• Support enterprise digital finance transformation and system implementation initiatives affecting production finance
• Partner with Finance, Operations, and IT leaders to enable data-driven decisions and resilient financial processes

Senior Manager, ERP and Datahub

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Build and maintain customer relationships through clinical support, training, education, and responsive service
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development activities
• Liaise between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely complaint or technical concern reporting
• Develop expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver professionalism, service, and compliance in customer interactions
• Lead and support account-level sales activities, ensuring products are purchased and in stock to support procedures and account growth

Clinical Representative – Urology

• Develop and implement a scientific engagement plan for the territory aligned with Medical Affairs strategy and medical objectives
• Cultivate professional relationships with community and academic opinion leaders/KOLs
• Engage in high-quality, two-way scientific exchange with healthcare professionals
• Collect, synthesize, and apply clinical, scientific, competitive, and territory-level information
• Leverage AI tools and insights to improve decision-making, processes, efficiency, and outcomes
• Maintain awareness of competitors and incorporate evidence-based clinical context into engagement planning
• Deliver scientific data through dialogue and presentations tailored to healthcare professional needs
• Identify challenges and unmet needs and propose evidence-based solutions or educational initiatives
• Submit actionable insights aligned with organizational priorities to inform medical strategy and cross-functional discussions
• Respond to unsolicited inquiries about Johnson & Johnson products and research
• Support investigators and internal partners for company-sponsored and investigator-initiated studies
• Collaborate with MSL field partners, R&D, U.S. and Global Medical Affairs, Clinical Operations, Sales, and Marketing
• Maintain scientific acumen through self-reading, journal clubs, educational seminars, congresses, and peer discussions
• Foster inclusion and belonging internally and externally
• Maintain competence in regulatory, healthcare compliance, corporate conduct, and Medical Affairs policies
• Develop and implement a performance and development plan with the Field Director
• Complete administrative requirements, activity documentation, and expense reporting accurately and compliantly

Medical Science Liaison, Oncology Lung-Head & Neck

• Develop and implement a scientific engagement plan for the Jacksonville, FL (North) territory
• Cultivate professional relationships with community and academic opinion leaders/KOLs
• Conduct high-quality, two-way scientific exchange with healthcare professionals
• Collect, synthesize, and apply clinical, scientific, competitive, and territory-level information
• Leverage AI tools and insights to improve decision-making, processes, efficiency, and outcomes
• Deliver scientific data through dialogue and presentations tailored to HCP needs
• Identify challenges and unmet needs and propose evidence-based solutions or educational initiatives
• Submit actionable insights aligned with organizational strategic priorities
• Respond to unsolicited inquiries about J&J products and research
• Support company-sponsored and investigator-initiated studies
• Collaborate with Medical Affairs, R&D, Clinical Operations, Sales, Marketing, and other internal stakeholders
• Maintain scientific acumen through self-reading, journal clubs, seminars, congresses, and peer discussions
• Develop and implement a performance and development plan with the Field Director
• Complete administrative documentation and expense reporting accurately and compliantly

• Lead negotiations, execution, and management of pricing strategy within large health systems
• Coordinate with Field Sales, Key Account Management leadership, Offer Development, Pricing, Legal, Healthcare Compliance, Finance, and other internal business partners
• Manage contracting, pricing, and daily management of the Ethicon portfolio with 10–12 large health system customers
• Develop account strategies to accelerate revenue growth, improve price performance, and manage erosion
• Monitor contract compliance and contract performance goals
• Provide access within large health systems for focus product categories and new products
• Build and maintain relationships with economic decision-makers, Supply Chain, Value Analysis Committees, and other system-wide product decision committees
• Manage health system contracts, including RFPs, renewals, deal creation, and delivery
• Co-create contract strategy and pricing across platforms, product lines, offerings, overlay programs, and business objectives
• Report to the Director, Key Account Management

Contract Director, KAM

• Lead global incident response, digital forensics, defense engineering, and cyber threat intelligence capabilities
• Build and mature an automation- and AI-first global Security Operations Center operating model integrating an MSSP, retained services, and internal teams
• Direct complex cybersecurity incident investigations, including containment, forensic evidence preservation, root-cause analysis, remediation, and executive reporting
• Develop, automate, test, and improve incident response playbooks, escalation paths, communications protocols, and crisis management procedures
• Partner with IT, Legal, Privacy, Quality, and business leaders on cyber incidents and regulatory or compliance obligations
• Oversee threat intelligence capabilities and translate emerging threats into prioritized defensive actions and executive briefings
• Lead tabletop exercises, simulations, and readiness assessments and convert lessons learned into remediation plans
• Establish executive-ready metrics including MTTA, MTTR, and MTTC
• Provide executive reporting and recommendations on cyber risk, incident trends, defensive readiness, investment priorities, and remediation progress
• Promote security awareness and opportunities to improve the company’s risk position
• Lead proactive threat research and threat hunts
• Lead, mentor, and develop the incident response and threat management team
• Drive continuous improvement of security operations and resilience tools, processes, and technologies