Johnson & Johnson

Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and other stakeholders
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Provide subject matter expertise on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Execute business in accordance with ethical, legal, and compliance standards
• Travel up to 75% of the time

Field Reimbursement Manager – Neuroscience

• Lead and manage global Safety and Process Safety Management (PSM) programs
• Ensure alignment with company standards and regulatory requirements
• Ensure compliance with global and local safety and environmental regulations
• Drive development, implementation, and continuous improvement of safety policies, procedures, and management systems
• Partner with site leadership, engineering, and operations to identify and mitigate safety risks
• Lead safety audits, inspections, and regulatory interactions
• Ensure timely closure of findings and corrective actions
• Analyze safety performance metrics and trends to inform decision-making and drive improvements
• Coach, develop, and influence leaders and employees to strengthen safety awareness and accountability
• Provide strategic and operational leadership for global EHS and PSM programs

Senior Manager, Safety/PSM

• Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies
• Educate healthcare providers and office staff on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and other internal J&J departments
• Serve as the local team’s access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers proactively
• Address critical patient access and affordability issues with urgency and accountability
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Execute business in accordance with ethical, legal, and compliance standards and complete required training

• Provide strategic and operational leadership for global environmental, health, safety, and Process Safety Management (PSM) programs
• Ensure compliance with global and local safety and environmental regulations
• Develop, implement, and continuously improve safety policies, procedures, and management systems
• Partner with site leadership, engineering, and operations to identify and mitigate safety risks
• Lead safety audits, inspections, and regulatory interactions
• Ensure timely closure of findings and corrective actions
• Analyze safety performance metrics and trends to inform decision-making and drive sustainable improvements
• Coach, develop, and influence leaders and employees to strengthen safety awareness and accountability
• Protect employees, maintain operational continuity, and support safe, compliant, and sustainable DePuy Synthes operations

Customer Success Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and provider staff
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues with urgency and accountability
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Execute business according to ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across payer types and plans
• Complete required training and execute business according to ethical, legal, and compliance standards

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Account Executive

• Grow the healing/Wound Closure platform
• Sell surgical solutions to surgeons and hospital decision makers, primarily in operating room settings
• Manage an assigned sales territory covering physicians and hospital institutions
• Attain forecasts in assigned accounts and territories
• Set priorities and make sound business decisions based on sales opportunities within accounts
• Understand and demonstrate proper product use to clinicians in operating room environments
• Manage customer questions and objections consistently with product indications and sales training methodology
• Execute ethical, professional, concise, compliant, and persuasive sales cycles that lead customers to action
• Conduct sales presentations using current selling methods
• Analyze data and stay updated on market information
• Perform business planning
• Build customer relationships with physicians, hospital personnel, and authorized distributors
• Conduct customer education seminars as appropriate
• Comply with safe-behavior standards and demonstrate product, procedure, and clinical knowledge

Account Executive, Wound Closure

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and staff, assess education needs, and facilitate stakeholder collaboration
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Provide field-based reimbursement and access support, education, and problem-solving
• Build relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Improve practice and patient support through hub and specialty distribution channel knowledge
• Serve as subject matter expert on access and affordability solutions across payer types
• Execute business according to ethical, legal, and compliance standards

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical access and affordability issues for patients
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Improve practice and patient support through knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across payer types and plans
• Complete required training and conduct business according to ethical, legal, and compliance standards

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and staff, assessing education needs and facilitating stakeholder collaboration
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions with field support team members
• Use data and account management skills to proactively address access barriers
• Address critical access and affordability issues for patients with urgency and accountability
• Partner with managed care colleagues to understand current and potential future policies
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels to improve practice and patient support
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Execute business according to ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager – Neuroscience, Patient Engagement, Customer Solutions

Systems Engineer

• Define and drive system definition and demonstration strategy for advanced technology prototypes and proofs of concept
• Develop and document prototype requirements
• Collaborate across R&D, clinical, quality, regulatory, and engineering disciplines to assess feasibility and integration potential
• Work hands-on with prototypes, demonstration setups, and experimental platforms
• Develop prototype system architectures integrating external technologies, electromechanical subsystems, software, sensing, and controls
• Identify prototype hazards, technical limitations, and evidence gaps using risk-based engineering judgment
• Define system behaviors, demonstration scenarios, performance metrics, and acceptance criteria
• Plan and execute feasibility and characterization studies in lab or simulated-use environments
• Lead technical reviews of prototypes and technology options
• Define prototype interfaces for compatibility, demonstration readiness, and safe subsystem integration
• Apply experimental design and data-driven evaluation methods, including statistical analysis and repeatability assessment
• Characterize prototype performance, durability, accuracy, and failure modes
• Document feasibility results, limitations, and integration risks
• Investigate prototype anomalies, lead root cause analysis, and help define corrective actions
• Assist with verification or characterization tests, hands-on execution, and data collection
• Partner with the Project Manager to plan and lead cadaveric specimen testing of prototypes
• Support prototype build plans, feasibility schedules, and provide technical guidance to less experienced engineers
• Prepare and deliver prototype demonstrations for internal stakeholders, leadership, and external partners
• Support Voice of Customer activities and surgeon engagement events

Senior Systems Engineer

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time onsite with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, and field support teams as an access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current and future policy changes
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with marketing, sales, medical science, SCG, IBG, HCC, and PECS departments
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
• Complete required training and conduct business according to ethical, legal, and compliance standards

Team Lead

• Lead and work in the field with Field Service Engineers supporting customer systems
• Manage account schedules and perform installation, operation, repair, and modification of equipment
• Manage the region and schedule technical and engineering support for Biosense Webster products
• Respond to emergency service requests, troubleshoot causes, and take corrective action
• Guide doctors, nurses, hospital biomedical engineers, field service specialists, and representatives
• Devise and implement preventive maintenance programs and maintain service records
• Advise and assist with equipment design changes to improve efficiency and reduce operating costs
• Develop project plans for installation planning of new equipment
• Manage customer expectations and customer satisfaction
• Complete Service Management System updates and documentation
• Process RMA returns and manage personal and regional inventory audits
• Provide beta site support and installation
• Assist with on-the-job and regional training for Field Service Engineers
• Provide advanced support and repair
• Participate in core teams and product design improvements
• Ensure assigned Field Service Engineers follow health, safety, and environmental guidelines
• Serve as the regional primary escalation point for service delivery issues
• Communicate business issues and opportunities to the next management level
• Ensure compliance with federal, state, local, and company regulations, policies, and procedures
• Perform other duties as assigned

Field Service Team Lead

Sales

• Advance the Company’s sales of orthopedic surgical products by providing clinical and logistical expertise in hospitals and operating rooms
• Independently guide and assist surgeons in the operating room with clinical and technical support for orthopedic surgical cases
• Serve as the sole Company representative during surgeries and provide direct customer support
• Ensure proper equipment is available and functioning
• Troubleshoot and use independent judgment to respond to physician needs and customer requests
• Manage hospital billing and create/close purchase orders
• Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams
• Prepare required sales reports and documents
• Provide Operating Room and Sterile Processing Department consultation
• Maintain, track, and deploy equipment and assets throughout the assigned area
• Ensure product availability and promotional materials are maintained
• Ensure DePuy Synthes services and offerings meet high quality standards
• Move instruments, implants, and equipment between sales representatives and hospitals

Clinical Sales Specialist, Sports Medicine

• Serve as the primary field-based lead for education, assistance, and issue resolution concerning patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Analyze data and account information to proactively address access barriers
• Address critical patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer plans
• Execute business according to ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager – Neuroscience

Senior Manager, Safety/PSM

Field Reimbursement Manager – Neuroscience

Senior Manager, Safety/PSM

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Account Executive, Wound Closure

Field Reimbursement Manager – Neuroscience

Field Reimbursement Manager – Neuroscience

Field Reimbursement Manager – Neuroscience, Patient Engagement, Customer Solutions

Senior Systems Engineer

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Field Service Team Lead

Clinical Sales Specialist, Sports Medicine

Field Reimbursement Manager, Neuroscience – Patient Engagement – Customer Solutions