Manager jobs in United States
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Manager, Telecommunications
K2 ServicesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading the design and implementation of telecommunications infrastructure, with a strong focus on Microsoft Teams Phone administration and enterprise voice configurations. Proven ability to manage budgets, drive process improvements, and provide technical leadership across engineering and project teams.
Highest-signal resume keywords
Microsoft Teams Phone AdministrationTelecommunications Architecture StrategiesSIP Trunking and SBC ManagementPowerShell AutomationProject Management
Tech Stack
Tools & technologiesCloudDNSFirewallsTCP/IPVoIP
About the role
Key responsibilities & impact- Lead the design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructure
- Develop and execute telecommunications architecture strategies and technology roadmaps
- Oversee Microsoft Teams Phone administration, including Direct Routing, Operator Connect, Calling Plans, SIP trunking, and SBCs
- Manage enterprise voice configurations, including dial plans, call routing, auto attendants, call queues, and E911
- Lead migrations from legacy PBX and Cisco Unified Communications Manager systems to Microsoft Teams Phone
- Provide technical leadership and guidance to engineering teams, project teams, and business stakeholders
- Monitor service performance, call quality, network capacity, and security
- Manage relationships with telecommunications carriers, hardware vendors, and service providers
- Oversee infrastructure upgrades, system integrations, troubleshooting, and incident resolution
- Develop and manage annual CapEx and OpEx budgets, conduct monthly financial reviews, and identify cost-saving opportunities
- Drive automation, standardization, and process improvements
- Ensure voice and video infrastructure supports business continuity, scalability, and future initiatives
Requirements
What you’ll need- Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, or equivalent experience
- 5–8+ years of experience in enterprise telecommunications, unified communications, or voice engineering
- Strong knowledge of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity
- Experience with SIP, VoIP, SBCs (AudioCodes, Ribbon, Cisco, or equivalent), and legacy PBX platforms
- Understanding of TCP/IP, DNS, WAN/LAN, firewalls, and Quality of Service (QoS)
- Experience with PowerShell automation, telecommunications troubleshooting, and performance monitoring
- Demonstrated experience leading technical projects, managing vendors, and driving telecommunications initiatives
- Microsoft Teams Phone, Microsoft 365, Cisco, or SBC-related certifications preferred
- Experience managing global telecommunications environments and cloud voice migrations preferred
- Familiarity with ITIL practices, enterprise architecture, and telecommunications security standards preferred
- Strong leadership, communication, project management, and problem-solving skills
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
- Up to 5% annual bonus eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telecommunications EngineeringUnified CommunicationsVoIPDirect RoutingPSTN ConnectivityTCP/IPDNSWAN/LANQuality of Service (QoS)Telecommunications Troubleshooting
Soft Skills
LeadershipCommunicationProblem-SolvingProject Management
Tools & Technologies
Microsoft 365Cisco Unified Communications ManagerAudioCodesRibbonSBCs
Certifications & Qualifications
Microsoft Teams Phone CertificationMicrosoft 365 CertificationCisco Certification
Industry Keywords
Telecommunications InfrastructureCloud Voice MigrationsITIL PracticesTelecommunications Security StandardsGlobal Telecommunications Environments