Smart Home Care Technician – Home Technology Installation
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Posted: 10/7/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates practical experience in installing and configuring connected devices, with a strong focus on customer communication and support in sensitive situations. Proficient in troubleshooting connectivity issues and managing equipment organization in a field-based role.
Highest-signal resume keywords
Installation Of Connected DevicesWi-Fi And Connectivity TroubleshootingCustomer CommunicationExperience With Vulnerable PopulationsTechnology-Enabled Care (TEC)
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage incoming referrals and call customers to arrange installations, repairs and collections
- Visit customers’ homes to install Lilli equipment safely and neatly, including minor drilling or adjustments where needed
- Connect, configure and test sensors and related equipment
- Set up the Lilli app on iOS or Android devices for customers and family members
- Troubleshoot basic connectivity and setup issues
- Replace or collect equipment when needed
- Carry out assessments as part of the referral and installation process
- Record accurate referral and installation notes in HubSpot CRM
- Report incidents promptly in line with company guidance
- Plan the working day and keep stock and equipment organised
- Share useful customer feedback with the wider team
Requirements
What you’ll need- Practical experience installing, configuring or maintaining connected devices, home technology or similar equipment
- Confidence with Wi-Fi, routers, smartphones and basic connectivity troubleshooting
- Careful, methodical approach and awareness of basic electrical safety
- Clear communication and a calm, reassuring manner with customers and their families
- Experience working with vulnerable people, or judgement and empathy to work respectfully in sensitive situations
- Organisation and confidence managing a changing schedule and working independently in the field
- Helpful experience in technology-enabled care (TEC), telecare, assistive technology, home automation, alarms or IoT
- Background in health or social care, such as occupational therapy support, rehabilitation or support work, would be a great fit
Benefits
Comp & perks- Flexible working hours
- Home office equipment and setup provided
- Regular team collaboration and celebration events
- Supportive and inclusive working culture
- Unlimited Work Away from Home days
- 28 days’ annual leave plus bank holidays
- Health Cash Plan
- Electric Car Scheme
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Of EquipmentConfiguration Of SensorsTroubleshooting Connectivity IssuesBasic Electrical Safety AwarenessRecord Keeping In HubSpot CRM
Soft Skills
Clear CommunicationCalm And Reassuring MannerEmpathy And JudgementOrganizational SkillsAbility To Work Independently
Tools & Technologies
Lilli AppIOS DevicesAndroid DevicesHubSpot CRM
Industry Keywords
Home TechnologyAssistive TechnologyTelecareHome AutomationIoTHealth And Social Care