M&T Bank

Financial Planning and Analysis

• Negotiate and close transactions in which Wilmington Trust serves in a Trustee capacity as well as other complementary roles and products
• Serve as client-facing centralized deal manager for transactions for internal operational and support groups
• Meet with clients and attend some conferences as deemed appropriate
• Assist Sales with business development initiatives and coordinate deal structures depending on asset type
• Serve as internal liaison for all support groups surrounding deal closings
• Address escalated client issues, prioritize them appropriately, and ensure resolution
• Escalate client issues to Transaction Leaders based on client size and possible risk
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls
• Identify risk-related issues needing escalation to management
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators
• Complete other related duties as assigned

GCM Transaction Manager II – Structured & Equipment Finance

• Negotiate and close transactions in which Wilmington Trust serves in a Trustee capacity as well as other complementary roles and products
• Serve as client-facing centralized deal manager for transactions for internal operational and support groups
• Meet with clients and attend some conferences as deemed appropriate
• Assist Sales with business development initiatives and coordinate deal structures depending on asset type
• Serve as internal liaison for all support groups surrounding deal closings
• Address escalated client issues and ensure they are prioritized appropriately and resolved; escalate client issues to Transaction Leaders based on client size and possible risk
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite
• Identify risk-related issues needing escalation to management
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with issues raised by external regulators as applicable
• Complete other related duties as assigned

Collections

• Manage complex accounts specializing in Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections
• Initiate contact with delinquent consumer borrowers and assess repayment prospects
• Arrange repayment schedules and solutions including Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages or Extensions
• Contact customers’ attorneys and Bankruptcy trustees
• Investigate and conduct skip tracing
• Submit recommendations for account placement with third-party collection agencies, attorneys, brokers and property preservation firms
• Contact borrowers across consumer, mortgage, deposit overdraft and business banking accounts
• Contact business partners and vendors to ensure service levels meet agreements
• Participate in loss prevention and protect M&T’s interests in loan collateral while containing costs
• Review collateral condition, establish asset value, negotiate sales and conclude transactions with limited oversight
• Monitor business and market trends
• Adhere to compliance and operational risk controls and maintain internal control standards
• Implement internal and external audit points and address applicable regulatory issues
• Promote an environment supporting belonging and reflecting the M&T Bank brand
• Complete other related duties as assigned
• Work under general supervision with autonomy when performing skip-trace
• Exercise authority to waive late fees within guidelines

Bankruptcy Collections Specialist III

Manager

• Define the roadmap, vision, and investment priorities for M&T's enterprise payments ecosystem
• Lead the evolution of ACH, Zelle/P2P, Wire Transfers, SWIFT, RTP, FedNow, Payment APIs, Digital Assets, and emerging payment capabilities
• Evaluate payment industry trends, networks, fintech innovations, and technologies
• Lead multiple agile product teams responsible for enterprise payment products and services
• Develop and execute multi-year capability roadmaps
• Own and manage the enterprise payments product portfolio and modernization initiatives
• Lead payment modernization, cloud enablement, platform simplification, API adoption, resiliency, and innovation transformations
• Establish business requirements, prioritize features, and guide delivery teams
• Make prioritization and trade-off decisions across business, technology, operational, and regulatory demands
• Drive automation, simplification, operational efficiency, and modernization
• Establish KPIs measuring capability health, customer satisfaction, operational effectiveness, resiliency, risk management, and business value
• Lead, coach, and develop Product Owners
• Foster delivery excellence, innovation, agility, and continuous improvement
• Mature and scale product management capabilities across the payments organization and enterprise
• Partner with Technology, Architecture, Operations, Risk, Compliance, Finance, and business lines
• Translate enterprise objectives into scalable products, capabilities, and measurable business results
• Lead cross-functional discussions on architecture, resiliency, modernization, digital enablement, and innovation
• Serve as executive advocate for Enterprise Payments
• Represent M&T's payments strategy in enterprise forums, strategic planning, and industry engagements

Manager, SVP – Enterprise Payments

Account Manager

• Manage client relationships and daily administration of assigned Global Capital Markets accounts
• Oversee administrative, operational, risk management, cash flow, fee billing, reporting and tickler-processing activities for assigned transactions
• Monitor systems, databases and account activity to ensure compliance with policies, procedures and guidelines
• Review, analyze and comment on operative documents and agreements for assigned accounts
• Coordinate risk monitoring and regulatory compliance with Legal, Risk, Compliance and Audit
• Research and resolve control and client service issues
• Work with attorneys, financial advisors, interested parties and service partners to structure and close GCM transactions
• Participate in sales calls, prepare fee proposals, evaluate fees and monitor aged receivables
• Cultivate current and prospective client and referral-source relationships to identify new business opportunities
• Identify and implement approved fee increases, discounts and waivers according to established controls
• Provide coverage and support for other Relationship Managers
• Represent GCM and/or lead departmental projects and corporate initiatives
• Assist management with business product and process development
• May supervise and/or mentor less experienced associates
• Adhere to risk, regulatory and internal-control standards and escalate risk issues to management
• Promote belonging and reflect the M&T Bank brand
• Implement internal and external audit points and address external regulator issues
• Complete other related duties as assigned

GCM Relationship Manager II

• Manage client relationships and daily administration of assigned Global Capital Markets accounts
• Handle administrative, operational and risk management activities for GCM transactions
• Serve as the main point of contact for clients and internal and external service partners
• Monitor administrative and operational systems, databases and account activity
• Review, analyze and comment to counsel on operative documents and agreements
• Coordinate risk monitoring and regulatory compliance activities with Legal, Risk, Compliance and Audit
• Research and resolve control and client service issues
• Work with attorneys, financial advisors, interested parties and alliance/service partners to structure and close transactions
• Execute cash flows, fee billing, reporting and tickler processing
• Participate in sales calls, prepare fee proposals, evaluate fees and monitor aged receivables
• Cultivate client and referral-source relationships and identify new business opportunities
• Represent GCM at transaction closings and lead or attend client meetings and presentations
• Identify and implement approved fee increases, discounts and waivers
• Provide coverage and support for other Relationship Managers
• Represent GCM and/or lead departmental projects and Corporate initiatives
• Assist with development and operation of business products and processes
• May supervise and/or mentor less experienced associates
• Adhere to risk, regulatory and internal control standards and escalate issues to management
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Complete other related duties as assigned

Bilingual

• Manage all activities of a branch and its overall operating model
• Direct sales and business development to achieve profitability, operational, sales, and annual goals
• Lead, coach, develop, and manage branch staff
• Identify Retail and Business Banking customer needs and provide short- and long-term solutions
• Prospect and grow Business Banking relationships through outreach and community presence
• Conduct interviews and select employees
• Model and coach customer service and needs-determination behaviors
• Maintain operational, security, compliance, and control requirements; prevent fraud and protect customer assets
• Own complex account servicing and error-resolution issues through complete resolution
• Process Business Banking loan requests up to $100,000
• Bundle products and services as appropriate
• Implement internal and external audit points and address regulatory issues
• Promote a culture of belonging consistent with the M&T Bank brand
• Exercise managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations
• Report to a Retail Regional Manager and lead the branch team toward annual sales and profitability goals
• Maintain federal SAFE Act registration, insurance licensing expectations, and Business Banking Specialist expectations
• Stay current on operational, product, and system changes
• Service existing customers while growing business through proactive sales and outside calling
• Build partnerships across the bank to resolve customer and employee issues

Pipeline Branch Manager, Bilingual Spanish

Risk

• Develop and deliver complex, ad hoc operational risk analysis and analytical reports
• Prepare, review, and present clear, well-supported risk opinions and materials for senior management and risk governance forums
• Perform independent oversight and critical review and challenge of risk identification, assessment, monitoring, mitigation, and reporting across assigned business areas
• Perform gap, control, and root cause assessments and evaluate the adequacy, effectiveness, timeliness, and sustainability of risk remediation plans; escalate identified gaps appropriately
• Guide and support first-line implementation of the Operational Risk Management Framework and monitor execution for alignment with ORM policies, guidance, and supervisory expectations
• Assess issues, control failures, or policy breaches to determine whether root causes and remediation plans are adequate and sustainable; escalate unmitigated risks, emerging issues, and remediation concerns
• Deliver objective insights to inform and influence business risk management and enhance control practices
• Collaborate with first- and second-line partners, including technology risk, compliance, model risk, and other risk functions, to enhance risk processes and outcomes
• Stay current on emerging risks, industry trends, and regulatory developments; engage with external peers and professional organizations
• Support change initiatives, adherence to internal control standards, and audit and regulatory remediation efforts
• Provide guidance to others without direct management responsibility

Operational Risk Advisor

General

• Process amendments of Commercial and/or Performance/Financial Standby Letters of Credit for customers in a timely and accurate manner
• Provide cross-training assistance for less experienced staff and provide management feedback on cross-training progress
• Participate as a member of letter of credit project teams as required
• Identify fraudulently presented items using International Trade Finance policies, procedures and controls
• Adhere to the Company’s risk and regulatory standards, policies and controls
• Identify risk-related issues needing escalation to management
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators
• Complete other related duties as assigned

Letter of Credit Specialist

• Lead the MTEFG Technology Transformation Program
• Drive technology and platform transformation initiatives, including core system consolidation and upgrades, requirements, data, integrations, testing, and deployments
• Partner with Product, Technology, Business leadership, and external vendors to define and implement future-state technology platforms
• Lead multidisciplinary teams through complex business transformation initiatives and strategic engagements
• Build trusted relationships with senior stakeholders and key partners to enable collaboration
• Design, implement, and manage initiatives aligned with enterprise governance standards
• Ensure technology solutions align with business objectives, regulatory requirements, scalability needs, and customer experience goals
• Develop data-driven strategic recommendations across banking, customers, products, processes, technology, and organizational dynamics
• Manage multiple efforts, sequence activities to mitigate risk, and achieve target business outcomes
• Provide senior leadership with program performance reporting and actionable insights
• Establish operating rhythm, set pace, and ensure disciplined delivery
• Define outcomes, success metrics, and performance indicators for transformation success and value realization
• Track, document, and escalate actions, decisions, risks, and issues
• Develop communications, presentations, and artifacts for organizational audiences
• Apply prioritization and resourcing strategies
• Mentor team members, share best practices, and promote continuous learning
• Champion adoption of Transformation Delivery tools and best practices
• Adhere to risk and regulatory standards, policies, controls, and the Company’s Risk Appetite
• Design, maintain, and enhance internal controls; identify risk issues for escalation
• Maintain internal control standards and implement audit and regulatory action points
• Complete other related duties as assigned

Senior Transformation Delivery Manager

Operations

• Manage a Mortgage/Consumer Lending department by overseeing supervisors and/or operations managers
• Ensure operational efficiency and targeted results are met
• Provide operational, technical, and functional expertise on work policies and procedures
• Plan, lead, resolve problems, analyze, and report for the assigned department
• Plan and implement methods and procedures to improve daily operations
• Implement department policy changes and create unit policies and procedures
• Consult and communicate with operations staff
• Contribute to strategic planning and short-term initiatives
• Lead department- or division-level projects and represent the department on outside projects
• Support the annual budget process and maintain financial accountability
• Manage staffing, performance appraisals, promotions, salary recommendations, and terminations
• Oversee training and development of direct reports
• Ensure department contingency planning and regulatory compliance
• Oversee a department of 15+ employees, including supervisors and operations managers

Mortgage Operations Manager

• Manage a Mortgage/Consumer Lending department and oversee supervisors and/or operations managers
• Ensure operational efficiency and targeted results
• Provide operational, technical, and functional expertise on work policies and procedures
• Lead planning, problem resolution, analysis, and reporting for the assigned department
• Plan and implement methods and procedures to improve daily operations
• Implement department policy changes and create unit policies and procedures
• Consult and communicate with operations staff
• Contribute to strategic planning and short-term initiatives
• Manage contingency planning and regulatory compliance
• Lead multiple department- or division-level projects and represent the department on outside projects
• Support the annual budget process and maintain financial accountability
• Oversee staffing, performance appraisals, promotions, salary recommendations, and terminations
• Oversee training and development of direct reports
• Direct day-to-day and strategic department operations