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Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in disability management and return-to-work strategies, with strong bilingual communication skills in French and English. Capable of assessing complex claims and making informed decisions under tight deadlines while providing empathetic support to clients.
Highest-signal resume keywords
Bilingual CommunicationDisability ManagementClaims AssessmentOrganizational SkillsDecision-Making Under Pressure
About the role
Key responsibilities & impact- Manage a dedicated caseload in compliance with service level agreements and targeted turnaround times
- Complete daily administrative tasks, including timely responses to emails and telephone calls
- Assess claims based on contractual, medical, and vocational barriers
- Collaborate with plan sponsors, plan members, treatment providers, and internal disability, rehabilitation, and medical specialists
- Drive cases toward successful return to work or job-resolution readiness
- Write letters communicating pertinent benefit-related information based on analytical reasoning
- Listen and communicate empathetically with plan members, including delivering difficult claims-related decisions
- Guide plan members through illness, injury, and recovery
- Design recovery and return-to-work strategies
Requirements
What you’ll need- Fully bilingual in French and English
- College or university degree in a healthcare program or equivalent work experience is considered an asset
- Ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- Background in a health-related field is advantageous
- Comfortable and skilled handling incoming and outgoing calls
- Excellent organizational and prioritization skills
- Ability to assess contractual, medical, vocational, and psychosocial factors
- Ability to communicate difficult claims-related decisions
- Ability to support clients from various jurisdictions outside Quebec
Benefits
Comp & perks- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation
- Personal days
- Sick days
- Statutory leaves of absence
- Learning and career development opportunities
- Inclusion and well-being support
- Incentive programs and incentive compensation tied to business and individual performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AssessmentDisability ManagementReturn-To-Work StrategiesAnalytical ReasoningContractual Knowledge
Soft Skills
Empathetic CommunicationOrganizational SkillsPrioritizationClient Support
Certifications & Qualifications
College Degree in Healthcare
Industry Keywords
Group BenefitsVocational FactorsMedical FactorsPsychosocial FactorsService Level Agreements